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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 540 reviews
  • Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast and very slim design, light weight, Only missing finger print sensor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. No issues, perfect for online school into college years.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    1 year review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this laptop for over a year and I really wanted to love it but I just cant really recommend it. The laptop I have currently is actually the laptop microsoft sent me as a warranty replacement because the display just went out. I didnt drop it or spill water, I was just watching a youtube video and a green line just appeared across the display. They were quick to send out a repair which I like but now this replacements touch pad no longer responds to force clicks and I had to switch the settings to respond to tap so I can continue to use it. It still works great other wise. I may have just gotten unlucky both times but when this track pad bits the dust I will be switching brands unfortunately

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. We started using SL 2 and now we have SL 3. Awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface is amazing, however the accessories are a bit pricey. All good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a little over priced for the quality.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it was a 2 in 1 for the price. It’s not bad tho. My boyfriend loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop supports office great quality but pretty pricey but it’s worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well:) Had complications while operating it but it’s all good!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s Ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a decent laptop. This is my 1st Microsoft laptop as I have previously purchased Dell or HP computers. I did not like the original resolution and had to adjust because it had that fake movie quality to it. Also the hard drive runs pretty loud and is noticeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding laptop and affordable. I recommend it for everyday use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Moore – Thanks for recommending Surface Laptop 3 to others who need an everyday laptop. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Skill Interiors

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good ..everything works . still learning about all the buttons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, thin but sturdy. The pen was obviously optional but worth it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this product was defective. It made a weird cracking noise when it was being opened. Luckily we caught it a few days after purchasing and factory warranty with instore warranty allowed us to exchange it without a hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school and long term

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! Great for school especially online classes highly recommend

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Mari,

      Thank you for recommending Surface Laptop 3 to anyone taking online classes. We're glad that you're enjoying your new Surface and hopes it continues to serve you well.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the second week I went to open the computer and start it and nothing happened I couldn’t turn it on.I thought if it did that on the second week but the second month it would be useless so I brought it back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft-Surface Laptop 15"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice size screen and lightweight. The computer works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I wish it was capable of is being detachable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I like how compact it is. great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for being able to work remotely. It's been fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product and very useful and helpful other services.

    I would recommend this to a friend