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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 540 reviews
  • Rated 5 out of 5 stars

    kVery intuitive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly with good support. My favorite computer ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with my computer. I am very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great & easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first laptop so far so good love the touchscreen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great labtop . Quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. ,..............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lap top

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live the simple, clean, light weight look and feel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft is stepping up their game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love surface products and this one is no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I have ever bought very convenient and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Highly recommend. Simple to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would purchase another one as a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great labtop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great labtop would recommend this item to buy for sure

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid but not spectacular

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't work well with Zoom for some reason. I'm always getting kicked off whereas I do not have problems on other occasions. It is strange, but for that reason, I have to give it an average score.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I bought this. Incredible device great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop with Windows Ink

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need and the price is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ample speed and memory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop offers everything needed for college student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and fantastic for travel and runs super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    A solid laptop!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast, good battery, great screen. Gets a little bit warm but not hot like so many laptops. And the battery is pretty solid too!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reflective screen ruins it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to keep this laptop but the screen is way too reflective. The quality of the laptop is great for a windows one but still not on the level of a Macbook. I loved the feel of the alcantara

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    didn’t turn on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this as a christmas present but couldn’t turn it on or have it work straight from box. hoping the new one that comes in doesn’t have same issue. i’ve heard good things about it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the laptop due to how loud and hot it gets after just watching a simple youtube or netflix videos.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speakers

    Rated 1 out of 5 stars

    Hate to write this review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the speakers are blown after 6 months of use and I always keep the volume low, barely ever use them also feel like the battery drains super fast. need to make sure i carry my charger everywhere I go. Lastly the fans are triggered easily and I feel that I am not even doing much on it.

    No, I would not recommend this to a friend