Customer Ratings & Reviews
- Model:
- V4G-00001
- SKU:
- 6374332
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.
This summary was generated by AI based on customer reviews.
Defective laptop-
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week of having this laptop. The light in the screen just turned black. Went back to get a diagnostic to Hopefully it was something minor but them called it defective, was willing to get a brand new one, since the one I bought was defective, but all Best Buy sold out on this laptop. It would of been 1-2 weeks for shipment. But I needed one because with this online distance learning for my daughter.
No, I would not recommend this to a friendScreen cracked on its own
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.apparently this laptop has a common defect where they glass can crack spontaneously while closing the lid due to a small particle in the glass. Although the manufacturer is providing a replacement device im still very dissapointed in the way best buy reacted to the situation, refusing to let me switch for another device of equal value even though I have purchased the device less than 3 weeks ago.
No, I would not recommend this to a friendWifi Driver Blues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an HP Laptop for 6 years, no issue. I bought this computer three weeks ago and have had major issues with the wifi driver. So much so that I'm returning this computer tomorrow and exchanging it for an HP. I don't care what's wrong with it, you shouldn't have to fix new things.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stuff stops working like the brightness and volume buttons and the computer doesn’t tell you it needs an update nor does it update when you reboot!!! Extremely frustrating. Exchanging...
No, I would not recommend this to a friendI originally love microsoft but this one is a no.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love microsoft . This one has known issue of crack screen. Sad.
No, I would not recommend this to a friendMe
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is too apt to get finger prints on the top of the surface
I would recommend this to a friendWill be returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good purchase. Bought for my son for college and it will randomly turn off even with full battery. And no its not on a sleep timer, we checked. He can't even complete a essay for it turning off multiple times. Will be returning this to the store
No, I would not recommend this to a friendContinually shuts down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE. Laptop continually shuts down. I just started using it yesterday but Best Buy has a ridiculous 15 day return policy when everywhere else is 30 days. Shop somewhere else. Buy a different computer.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your new Surface Laptop 3. Surface Support may be able to help! Please reach out to them here for assistance: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
Do not buy this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We found this product to be inconsistent with keys sticking, brightness variation and overall a poor product. It has been returned
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the lab top stopped charging. The screen freezes and I am unable to use it for work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Surface Laptop 3. We recommend contacting Surface Support for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
Surface laptop 3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for students and beautiful design. I recommend it
I would recommend this to a friendBest laptop for everyday use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this laptop for four years now and it’s been great. I love the sleek look, fast processor and overall use and ability. The touch screen is a much added bonus and one I could not go with out. Would definitely recommend.
I would recommend this to a friendGood School Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted me a long time! The keys feel great too. I will say the battery life is not the greatest but the charger is very portable and wasn’t a hassle at all. The size can be a little bigger than a lot of laptops but it didn’t bother me!
I would recommend this to a friendMicrosoft Surface Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used initially for law school then for business (emails, research, word, etc.) without any issues.
I would recommend this to a friendNo problemo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with this product that I csused but the techs took care very fast and saved me time on my work
I would recommend this to a friend- Cons mentioned:Performance, Speakers
DO NOT BUY- Expensive and crappy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok I’m sorry but for $1,200 this laptop is CRAP! The only good thing I have to say is the screen resolution is great- very crisp and bright. However, if I’m paying this much money it should be TOP NOTCH. First off, the speakers on this thing is terrible. So muffled... it crackles and makes screeching noises all the time. It gives me a headache just listening to my Zoom calls and YouTube videos. Second, it’s always lagging. It takes a bit to open apps or tabs and get things going. Lastly, the battery drains so quickly. This thing is brand new and expensive- why is it such crap?? I’ve had it for 10 days now and I’m returning it today. DO NOT BUY THIS LAPTOP- IT’S HORRIBLE.
No, I would not recommend this to a friend Good, But They Can Do Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in lawschool, and my first year I used the Lenovo Yoga 920 14 inch with the watchband hinge (beautiful computer). Then I changed to the Ideapad 940 which was even slimmer. However I found that the short screen on it was not good for typing word documents. So I decided to try this laptop. I like that it is substantially taller and slim for a 15 incher. I was used to the slim bezels of the Lenovo and to using its usb-c charger to charge my phone. This laptop has a proprietary charger that is hard to plug in. You have to grab the laptop and look before you insert it. Also the battery life of this laptop sucks. The Lenovo's battery lasted all day. But, if you want a bigger laptop for productivity that is light and slim, this is a good laptop. If you want it for entertainment and battery life I would go with a different one.
I would recommend this to a friendRandomly shuts down ALL the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this laptop except it randomly shuts down EVERY time I use it. As a full-time grad student, I cannot have a laptop that is unreliable. I have tried the Microsoft troubleshooting solutions and none of them have resolved this problem. I am extremely disappointed. As this problem began the day, I purchased my laptop. It appears many people are experiencing this exact problem.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Marie,
We're very sorry to hear that you're experiencing an issue with your Surface Laptop 3. We understand that you've troubleshooted the problem without success. Have you tried contacting Microsoft Support directly for assistance? If not, our team may be able to help find a solution. To reach them, go here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care
- Cons mentioned:Performance
Battery quit charging two months after I bought it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went online and found out others were having same issue. Watch out!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Roger,
We're sorry that there's an issue with the battery on your new Surface Laptop 3. Since it sounds like it's still within Microsoft's one-year limited manufacturer's warranty, we recommend reaching out to Microsoft Support for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
2 Months & DEAD - Not Charging - $1K GONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well as another reviewer said, "it's a paperweight." We have tried everything to get this laptop working. We've only had it since the end of August. The battery light is on the machine is not charging. My son needs his laptop for virtual school and now he doesn't have one. Microsoft DO BETTER!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your son's Surface Laptop 3 is experiencing issues. We recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care