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Customer rating

Rating 4.4 out of 5 stars with 270 reviews

84%would recommend to a friend.

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Expert rating

Rating 3.9 out of 5 stars with 14 reviews

Page 1 Showing 1-20 of 270 reviews
  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Buyer Beware. Surface Laptop 3 Random Screen Crack

    |
    Posted .
    Owned for 3 months when reviewed.

    Please do not buy, or, at least read the following. These laptops have a possible design flaw in which the screens "randomly" crack from regular usage. Please do your research before you buy. Look up "Surface Laptop 3 random screen cracks". Many people are reporting that the screen of their laptops are cracking without accidental damage by the user. I purchased my laptop back in December at BestBuy. My screen cracked on March 17. I woke up and noticed a hairline crack on my screen - at the top. This crack spans the entire screen - it goes down. There is nothing I could have done to produce such a crack. I take care of my laptop. I never really used the touch screen either. Another thing I noticed - something that other people have reported - when closing the laptop you may sometimes hear a "cracking noise" between the screen and the keyboard. I had noticed this many times but could not figure out what it was. I never had any debris between my screen and keyboard. I have tried to contact Microsoft and they only offered to replace the laptop for a deductible of 600-750 dollars. I am still currently emailing back and forth with them. I refuse to pay for something that is not my fault. Microsoft has also reported that they are aware of this problem. Yet, they have failed to acknowledge any blame or address what they are doing to mediate the problem. I will update.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Expected much more for the price

    |
    Posted .

    I bought this laptop with a few things in mind: 1) to browse the internet, 2) to do some word processing, 3) to do some light gaming. As far as browsing the internet and word processing goes, it’s absolutely fine. It runs nice and smooth, quiet, and it has no problems launching the standard programs. What makes it even better is the screen is rather gorgeous and the keyboard feels wonderful to type on. All good and expected things. However, as soon as you try to stress the machine with some light gaming (in my case, Minecraft or World of Warcraft), the system can barely function. The fan starts going 100 mph, the machine throttles so easily, and the system heats up to an unimaginable level. It’s honestly kind of inexcusable for a laptop that costs $1100+, especially when you can just buy a far superior MacBook for $1000. So I can’t really recommend this product, unless you’re just really into the Surface brand and only want a Windows laptop for surfing the web and doing some office work. But even then, surely there are cheaper and better laptops out there you can get? Or maybe spend a bit more and just get a Surface Book instead - at least there’s a bit more value to the product there.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the big screen

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Exactly what I was looking for. Feeling the slimness.

    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 5 out of 5 stars

    My first laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Was looking forward a laptop, because I live in a studio apartment and the desktop was too big. Was looking for a windows laptop because I don’t deal with Apple Mac. They computer is really beautiful, love the Face ID to unlock it, love night move, and lop the key pad very smooth. It is only for regular use and some light work. Perfect for me

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Marc – Thanks for sharing; it’s great to hear that it is a good fit for your needs. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my Surface

    |
    Posted .
    Owned for 6 months when reviewed.

    I did a lot of research before I made a decision on which laptop I would purchase. It was between an HP Apple or the Surface. A lot of factors played into this price durability functionality. I have had an HP in the past and it did not live up to the standards that I needed it to. Of course Apple is supposed to be “the best” Which I’m sure it is but not for my budget. I decided to go with the surface. I have actually used one for over a year due to my having a Surface laptop for work. It’s quick, fast, runs smooth and durable. Gives me no problems and purchase price was not bad.

    Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Size

    Rated 2 out of 5 stars

    “LOOKS GREAT” runs poor

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Pros- design, lightweight for its size, speakers decent, screen was clear Cons- system kept on shutting off!! Erased everything each time it shut off. Turn laptop On-off 3-4 tries but always ended up turning off.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good not great

    |
    Posted .
    Owned for 1 month when reviewed.

    Loved the screen, Loved the form factor. The keyboard was good. The touch pad was large. Which is great when using the touch pad, not so great when typing. There needs to be some sort of palm rejection. Every time I bumped the touch pad, I would end up typing in a new field etc. If I had kept the Surface Laptop, I may have gotten used to this. What I couldn't get used to was how slow it was. The AMD Ryzen 5 is just too slow for 8 gigs to be enough. Returned it. If you don't need speed and have longer fingers? You may enjoy this. Get the i7 rig with 16 gig

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Words Great!

    |
    Posted .
    Owned for 1 month when reviewed.

    I love this laptop quite a bit. But I do have a few issues with it. First and foremost my Microsoft Arc Mouse constantly disconnects from it and I have to wait for it to pair again. I'm not sure if its the mouse or the Bluetooth in this computer but I will say, I have used the mouse with other devices and it doesn't seem to do it. Second is the amount your can render on this. I'm a graphic designer and I do a lot of things in and out of my office. I use this "on the road" and a custom build at my office. This functions fine but it does do some graphic tearing while trying to design. Other than that this machine is flawless and for the average user I would highly recommend it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Solid build

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Weak battery life, but excellent performance for every day use. Feels solid. The aluminum alloy feels great; An excellent build quality

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great mobile laptop

    |
    Posted .
    Owned for 11 months when reviewed.

    This is a very light, clear screen. Great for school or office work. Not for the gaming

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Computer purchase

    |
    Posted .
    Owned for 1 month when reviewed.

    I purchased this computer and was surprised how much the original price was . I am very happy with my purchase it was at a time I needed to purchase a laptop computer. Thank you Best Buy for all your help. Be safe and successful.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    No Complaints except for IE

    |
    Posted .
    Owned for 2 months when reviewed.

    Bought for WFH. My Lenovo Yoga was handed down to the kid for their quarantine learning. The Geek Squad dude said this was good. “I have this”. If it’s good enough for him, it’s good enough for me! Knock on wood. It’s still working. I connect to work via Citrix. I have many tabs open. I like to think I multitask well and I have a machine that can handle the IT person’s nightmare off too many windows open. Quality of the screen is great. I can see the lines on the excel sheets. My only gripe is that I needed to buy the digital connector to allow extra ports. And IE. Do the kids still call it IE? Not a fan of internet explorer. I know it’s a Microsoft machine.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you're enjoying your new Surface Laptop 3 for the most part. Just to clarify, Internet Explorer has been retired, so we hope you enjoy using Microsoft Edge as your browser of choice. If, however, you would prefer to use a different browser, several options are available.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great laptop

    |
    Posted .

    Bought for my wife who previously used a surface. She's loved this! I just wish it was backwards compatible with previous iterations of the ms pen.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Laptop

    |
    Posted .
    Owned for 1 year when reviewed.

    Good thing it’s very lasting and with overage it’s even better

    Features

    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Solid, premium laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    You pay a premium, but get a top notch, quality laptop. An SD card like my surface book 2 would've been a nice feature, but if you use a bluetooth mouse, you still have 2 USB ports (1-A, 1-C) to utilise for extra storage capacity.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Love it! BUT - Screen is weak.

    |
    Posted .
    Owned for 4 months when reviewed.

    Love this laptop. It's my daily driver for my business. The only bad thing is the screen is super fragile. I closed it and it cracked. Now, it works fine and I'm sure Microsoft would replace, I just haven't been bothered enough to have it fixed yet.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    15” Surface 3

    |
    Posted .
    Owned for 1 month when reviewed.

    Good computer but battery life is disappointing. Using it for daily business ( job) tasks and only getting about 4-6 hours.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    15 Inch

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Nice weight and feel. Bought for size of screen, 15 inch, and already familiar with Surface quality. Like option of touch screen although generally use keyboard when using laptop.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great laptop for everyone

    |
    Posted .
    Owned for 4 months when reviewed.

    We absolutely love our surface laptop. My wife and I are constantly fighting each other to use it because it's the fastest and best machine we have in the house

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Microsoft Surface Laptop

    |
    Posted .
    Owned for 8 months when reviewed.

    Great laptop with a bid screen Good quality screen Microsoft needs to get the return from sleep mode sorted out before I will purchase another Surface Laptop

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
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