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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 281 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 3's large, gorgeous touchscreen and ease of use very favorably, also praising its lightweight design and generally smooth performance. Positive feedback also includes battery life and the sleek design. However, some customers expressed concerns about the limited number of USB ports, the relatively high price point, and occasional overheating during intensive use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 281 reviews
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as open box for good price. Love the laptop but major delay in service to get it ready to take home. Had to come back after waiting for over an hour in the store. Also, don't throw away the manual on floor stock.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Perfect For Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface 15” is a great computer. It’s extremely lightweight and portable. The screen is large and bright. I’ve ordered several of these for my company users and have had ZERO issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop from Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great laptop since I have got this. It is both powerful and lightweight. The glass trackpad is large and very comfortable to use as well as the keys. Graphics provided by the AMD Ryzen card are great in clarity and color. This is a great and solid choice for a premium laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Slick

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this one to replace my older Surface Laptop. I like the ease of use and the fact that I can just pick up and go with it and not having to worry about the battery dying on me or having to carry around a lot of extra items to be able to use it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled you love the battery life and portability of your new Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Premium feel/Runs great! You get what you pay for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an HP with similar specs as this one that was giving me issues, and I really don't have time for crashes and freezes in this new world of virtual teaching and learning. So, I returned it and decided to sped the extra money on Microsoft. I purchased this Surface Laptop 3 with the same specs as the HP I was returning. What a difference! The old saying of "you get what you pay for" proves true in this case. The feel of the Surface is of much greater quality - a premium feel. It's a solid build. The screen is beautiful, the system runs smoothly. I haven't had an issue yet. I run multiple programs all while video conferencing, and it does what I need it to do. If I had to find one thing I'd improve, it would be to increase the camera resolution. But, it isn't a big deal. I'm not taking pictures, just video conferencing. I love it! Microsoft has gained a fan.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 3 out of 5 stars

    Not as great as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had the laptop very long, maybe a month and it's been ok. Maybe I still need to get use to it, but I'm not as impressed as I thought I would be. Pros- lightweight, has syncing abilities across devices, screen is nice and large, keys are nice to the touch and like the touch screen option Cons- has already frozen on a black screen after being left on sleep for an hour and had to be rebooted, haven't been able to open my backup hard drive on this device, issues connecting and using my printer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great laptop for everyone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our surface laptop. My wife and I are constantly fighting each other to use it because it's the fastest and best machine we have in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cost effective and functional tool. This is more than capable of running my business without the premium costs associated with high end computers which we would under utilize in my genre.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am very happy with this purchase, my original Surface Book keyboard died after 3 years and I needed a replacement and this model is faster and bigger than what I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love my Surface

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before I made a decision on which laptop I would purchase. It was between an HP Apple or the Surface. A lot of factors played into this price durability functionality. I have had an HP in the past and it did not live up to the standards that I needed it to. Of course Apple is supposed to be “the best” Which I’m sure it is but not for my budget. I decided to go with the surface. I have actually used one for over a year due to my having a Surface laptop for work. It’s quick, fast, runs smooth and durable. Gives me no problems and purchase price was not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect for WFH Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my laptop. It's lightweight, but can still get task done. Since working from home I have been using my laptop nonstop. The charge last a full work day.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 4 out of 5 stars

    Like it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than old one. Like keyboard light. Hope it has place for SD Card like I was told that it had. I like the size.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jack,

      It's great to hear that you're enjoying the speed and lightweight design of your new Surface Laptop 3. Unfortunately, this laptop does not have a SD Card slot. Thank you for sharing your thoughts; we hope you get a lot of use out of it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Easy to setup and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exquisite an excellent job getting it set up and get in my day to convert it over at the speed is fantastic I like the touch feature as well as using the mouse and the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Great mobile laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very light, clear screen. Great for school or office work. Not for the gaming

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    A Great Laptop!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft Surface Laptop. It is so nice to have the touch screen feature. Easy to use and work from home with. Definitely recommend!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for recommending Surface Laptop 3 to others. We're thrilled that you're enjoying the touchscreen. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Lightest 15-inch around.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lightweight 15-inch travel notebook I've ever used. The screen is absolutely brilliant. Well made, fast, trouble-free. Great for a nomad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the performance of this device and I am very happy with the device. The speed and ease of this device is really good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad to hear that you're pleased with the speed and easy operation of your new Surface Laptop 3. Thank you for sharing how happy with it; we hope you continue to enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Solid computer, expensive for the speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and feels great (ordered Platinum, however local Best Buy gave me Black version - realized that when I got home...was a pick up). Think I prefer the Black anyway... Really wanted faster processor and higher RAM but did not want to pay almost double for same...in the end I should have put the cash out there or chosen a different machine. Performance is adequate for moderate surfing with multiple open windows, however when connected to a higher end gaming monitor (ultra wide screen) performance lags and noticeably. Good for student use, would not recommend this for professional home office use especially if plans include multiple windows/screens active.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Laptop for home and business use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a laptop to work from home when the Corona Virus quarantine came about. I was torn between a more "traditional" laptop and the Surface Laptop 3. Ultimately, I chose the Surface Laptop 3 and could not be happier. This laptop has a fast processor and plenty of memory. The touchscreen is actually really practical and the speakers sound good. These are more expensive than most laptops but I was able to get it on sale and use rewards points to make it an even better deal. If you are looking for a good "all-purpose" laptop I recommend the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this laptop. The large screen and long battery life make this device perfect for working in the office or on the road.

    I would recommend this to a friend
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