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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 281 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 3's large, gorgeous touchscreen and ease of use very favorably, also praising its lightweight design and generally smooth performance. Positive feedback also includes battery life and the sleek design. However, some customers expressed concerns about the limited number of USB ports, the relatively high price point, and occasional overheating during intensive use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 281 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excelent...highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent laptop....highly recommend. very light and slim for easy movement. Boots up very quickly. battery lasts all day.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your experience with the Surface Book 3 with us. We are so glad that you are enjoying it. Thank you for recommending it.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Surface laptop codmputer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new Surface laptop! easy to use and see! Still getting used to key pad. Rate as Really Good!!1

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Better than a Mac...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. A sure upgrade from what I had! The only thing I miss is the extra USB port and the number pad.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    must purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fast and nice slim design looks good and fancy black color is awesome too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best laptop available

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the fastest, easiest to use and most efficient laptop I have EVER purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses this for her graduate school online. Good screen size and not heavy at all.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Works great so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touchscreen feature works well and it’s very light. Screen is very clear too

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Works like a charm!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as an upgrade from my other laptop. It was pretty expensive I will say. My primary use is work and school, though this can be used for an enormous amount of things. I highly recommend to buy during a sale to save a few bucks.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Better than advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East to set up. Long battery life. dependable and light weight

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the only brand that I buy. It's super sleek and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great design and light.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very light and great design. also fast. would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to navigate. Lightweight. Great customer support.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Sleek, smooth, and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the nicest laptop I have used. Smooth, sleek, quick, and agile. It’s a little different having only a single USB-C port for input devices, but the available portable dock is both unobtrusive and useful, sporting a host of ports and an upgraded charger. Laptop is very slim and light, and feels well-built.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you're enjoying the sleek, portable design of your new Surface Laptop 3. It's great to hear that it's the nicest laptop you've used, too. Thank you for sharing your experience with it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with a bid screen Good quality screen Microsoft needs to get the return from sleep mode sorted out before I will purchase another Surface Laptop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    The Surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the combination of computer and iPad features with zooming and large Print for every page. Such a relief for my eyes to be able to read everything on the whole page. Love the feel on my lap. It will be perfect as soon as I learn the new names. Thank you for creating this product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Linda – It's great to hear that it’s a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very Good Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as a replacement for my old laptop. Lightweight and super fast! The SSD boots up quickly. Compared to other brands, this is expensive, but I believe is worth the price. The clarity of the screen is amazing with very vivid colors. I love the matte black finish - looks so nice!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Responsive and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used several generations of surface pro for years as my work horse computer in the field but finally replaced my home HP lap top with this surface lap top. Overall it is so much faster and I love the feel of the keyboard. I wish I had done it sooner but the price point had always held me back.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Finaminal laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got that laptop for my husband for Christmas. And he has done nothing but brag on how great it really is. He really likes the idea of being able to choose between using the touch screen or the the keyboard. Windows 10 is awesome. They're is so you can do on that laptop, it's a must have.

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    Very happy with the overall performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased 2 of the MS Surface 3 -15" and 1 MS Surface 3 - 13" Everyone is very happy with their Laptop. With only 1 USB port The MS - Surface Dock gives you access to an additional 3 USB slots for a small cost.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Bill,

      It's wonderful to hear that you're happy with the overall performance of your new Microsoft Laptop 3s. Investing in a Surface Dock 2 is an excellent suggestion, too. Thank you for sharing your experience!

      Cheers,
      Chuck
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    15 Inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice weight and feel. Bought for size of screen, 15 inch, and already familiar with Surface quality. Like option of touch screen although generally use keyboard when using laptop.

    I would recommend this to a friend
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