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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 281 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 3's large, gorgeous touchscreen and ease of use very favorably, also praising its lightweight design and generally smooth performance. Positive feedback also includes battery life and the sleek design. However, some customers expressed concerns about the limited number of USB ports, the relatively high price point, and occasional overheating during intensive use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 281 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Laptop for Students!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my senior year of college and so far has been a great experience! Very clean and crisp display and can handle multiple tabs at once smoothly. The speakers are much louder than my last laptop so I'm really happy with this product all around!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Natalie,

      We're delighted that you're happy with your new Surface Laptop 3! It's great to hear that it's been an awesome laptop for college work, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love the touch screen.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen offer great possibilities, combined with the pen gives great detailing. It has wide use of color options, very detailed. Only once have I had to shut down for clicking pen to fast for Bluetooth to pick up on. Really that is a user inexperience not a design flaw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good large laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale and for the $1000 price point its really great. I feel like the normal price is a little steep for what it is. Other than MacBooks, I think Surface Laptops are among the best overall laptop experience unless you're doing something specific like CAD, gaming, etc. These are light to medium duty in terms of speed, but very well built and worked out and I would say among the top for quality. Love the screen size and design, port selection. Speed on the Ryzen isn't quite as good as my 13" Surface Laptop 3 model with intel. But that's not enough of a difference to matter to most people... I'm basically saying this: Buy 15" for the size, do NOT expect a performance boost, if anything it is a slight performance penalty. I think most people will prefer the 13" for value but the 15" is a great option for people who simply need or want a larger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best buy ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer! The touch screen helps with my tutoring business so that my students can see what math looks like when we are doing virtual learning. They can interact with me on the computer with a great sound quality and easy to use touch pad.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop for school or work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has worked well, I just updated to Windows 11! Excellent for school work, smooth keys and excellent resolution. If you are thinking about getting a laptop this is a must have. Can compete even with the Macs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased due to my previous laptop crashing in my last semester of nursing school (nightmare). Touchscreen is very responsive, very easy to setup/use. Love the facial recognition. Mainly using for homework right now but no complaints thisfar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Perfect Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop gets the job done. It’s sleek, modern, and powerful. It could still use an HDMI port built in, but it’s not really a huge issue. The touchscreen performs as expected.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing! We're glad to hear you've been impressed with your Surface Laptop 3 and we'll be sure to share your feedback with the rest of our team.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    great lap top for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for work, webinars , email etc .. seems great so far, just be aware that it has one USB port, so we need ed to buy the surface pro hub, so be sure to budget that expense, otherwise it seems to have a great quality feel

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this last week for my daughter in high school. So far she loves it, much quicker and lighter than her previous laptop. Very happy with this purchase!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're thrilled that you're happy with this Surface Laptop 3. Thank you for sharing that your daughter loves using it for school work; we hope she continues to enjoy her new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice upgrade from a Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my Surface Pro 4 but found the screen too small in some situations. The 3:2 screen ratio of this laptop is great for browsing and spreadsheet work. The build quality is great and I’ve had a couple of MacBook users compliment it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great lightweight 15 inch Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how thin and lightweight laptop is for a 15 inch. Will provide additional feedback as I continue to use and experiment with this Microsoft Surface laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this computer. It has been great to do my graduate work using blackboard. Would highly recommend for ease of use. I used to love macbooks but the surfacebook as completely changed my mind.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for sharing! We're glad to hear you've been enjoying the performance of your Surface Laptop 3 and that it's been working well to help you complete your graduate work.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, fast and lots of memory and disk space. Love the touch screen, but there are occasions a mouse could be used. Windows ten is a breeze if your familiar. All in all a great laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Mike,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    College purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is great for me since I am a college student. Super light and easy to carry around, I love how it feels, the features are great. Truly everything I could’ve ever asked for.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Kati,

      It's wonderful to hear that your Surface Laptop 3 is a great fit for you as a college student. We're glad that you're a fan of its portable design and comfortable feel, too. Thank you for sharing your experience!

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface 3 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the Surface 3 laptop for about three weeks and have had no problems. It was easy to set up and navigate. We previously had a Mac computer, but like this much better.

    I would recommend this to a friend
  • Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great Laptop, it is sufficient for business or for general use. One downside is the lack of ports in this machine. I would also prefer it to come with 10 pro instead of 10 home.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Surface is such a great computer. I love the size and the functionality of it. This is the only computer I purchase for my employees in my small business.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Monica – It's great to hear that the size and functionality of Surface Laptop 3 is a good fit for your business. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great overall computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface, I purchased a smaller one for my daughter as well. It’s a great device. I love the touch screen and the size of the screen is fantastic!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for sharing and being a loyal fan! We're thrilled that you love Surface Laptop 3 size and touchscreen. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent computer for students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is easy to operate. It’s is ideal for teenagers who are serious and diligent about their studies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice laptop. However 8gb wasn’t enough for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was very nice. The windows hello works perfect. And the touchscreen is very accurate. The 15” model is the perfect size. I can still carry it around without it seeming too bulky. I originally purchased the 8gb model but I soon realized I would need more memory for the programs I was running. So, I returned it and got the 16gb version. The 8gb should be fine though if you don’t plan on using any memory intensive software. Highly recommend!

    I would recommend this to a friend
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