Customer Ratings & Reviews

I’m love with my new surface. Great feel in the hands. Light weight for easy travel.

Its a good laptop so far. No issues. Very clear big screen.

great computer for a starting college student. The previous surface computer she had for high school is still working but she needs more computing power. Great platform to perform intensive operations like audio/visual multimedia. Absolutely do not like the fact that there are no student discounts. Not fair to struggling college students!

I love the item but there was a problem with the software. I wasn’t happy with the online support. They tried to charge me to fix the issue. I took it back to the store and they fixed the problem and I was in and out in 15 minutes. Perfect!

Love it. The only complaint is that it only has one USB port.

Fantastic quick desktop windows has been glitchy give me blue screen errors every now and again but trying to remedy that ha been simple thus far

Cool laptop just stopped working after a year or two. started to over heat and stuck on restarting and closing up and shutting down. No longer covered under the warranty (purchase protection plan)

Excellent laptop for my wife's schoolwork. She absolutely loves it. Highly recommend getting the Intel Core processor over the AMD processor....which we returned as we had some software compatibility issues.

For productivity purposes it is very good! Laptop looks very premium and is extremely thin/light. No complaints with this purchase. I recommend it to anyone looking for an easy to travel with laptop.

I bought two Surface Laptop Gos. One was the 128 GB version, the other was 250-something. I'd never owned a microsoft before, but I'm an author, so after I saw the tall screen, I knew I needed it to make editing easier. After using the first one for a week, I couldn't even consider going back to a normal-sized screen. But then the first computer decided not to start. After a week. It took me fifteen minutes to get it booted up after shutting it down normally--screen was black, not updating or anything. It just wouldn't start. Twenty minutes later, I finally got it turned on. I erased my stuff off of it (luckily everything was on the cloud) and returned that sucker so I wasn't stuck with a broken laptop. After looking for another computer with a tall screen (3:2 ratio) and finding nothing, I grudgingly bought another Surface Laptop Go. I hoped the problem the other one had was just a fluke. It wasn't. The second computer didn't have issues starting, but the touch screen had a terrible lag right out of the box. The apps lagged, and all my documents would go blank as soon as I started scrolling, which I knew wasn't normal because even the first one didn't do that. This computer's specs are good enough that it should be able to handle writing and editing in microsoft word, but it can't even do that! I returned the second computer, too, and forked over the money for a Surface Laptop 4, assuming it was just a Laptop Go problem. The screen is gorgeous and the perfect size, and the laptop is really pretty. But even as I'm typing this, the speakers have a bit of fuzzy white noise--a problem I googled, and apparently Microsoft has known about it for 2-3 years without fixing it, even in the older models of this brand new computer. It also buzzes faintly whenever I stop working actively--another problem Microsoft won't fix that has existed for a while and been complained about by a TON of people. Basically, I've come to the conclusion that Microsoft makes crappy computers... but the screens are the perfect size, and as an author who edits my own stuff, I can't justify trading a short screen because of a buzz and a some white noise. If you don't NEED a tall screen for your work, DON'T buy Microsoft. Just don't. Three crappy computers right out of the box is NOT a coincidence. If you do need a tall screen, join the crowd. Maybe if enough of us complain, they'll finally get around to fixing their tech. Until then, I'll be swearing at this dang fuzzy speaker.

Great machine for travel or to hook up to a docking station and made into a workstation. Easy setup, not very many (if at all) garbage programs that try to get you to purchase them. Works great so far!

I love this laptop, it runs smoothly, camera, speaker and microphone quality is great. I didn’t give it a full 5 stars because it says that it should run 18 hours off battery but mine lasts a good 5 maybe less??? Not sure if i should bring it in or what. but other than that, it’s a great laptop.

Buying a new computer is a headache. Titus makes it easy. He is extremely knowledgeable and listens to your needs to get you into the correct device. He doesn’t try to upsell, which I appreciate.

I love the Microsoft laptop. Keyboard is very comfortable and the no sound feature is more beneficial than I expected. Overall great product.

I just get it online because the costumer service in the retail store Woodbridge and Union New Jersey it is worst but the product are perfect

Not very good power, but in turn you get great battery. Beautiful design and overall solid device. If your looking for something mobile for school or work, this is a good pick.

Like the color and feel of the laptop. Wish the screen rotated more than it does so be warned if you like to use it that way. Seems to run well so far and a great battery life. Touch screen could be more responsive.

Lightweight and does the job. Definitely recommend, I use it for work and keeps up with everything I need to do. The battery life is great and the speed is amazing.

While this is a very nice looking laptop, Microsoft's drive for such a thin screen has apparently forced them to skimp on structural integrity. Unfortunately the glass screen cracked within the first month of use just while opening the laptop. While the crack does run all the way across the screen, it isn't very noticeable from looking at it head on and doesn't impact the laptops performance... it is an annoying a blemish none the less. It's pretty disappointing that the return window was just 3 weeks long and that this sort of damage isn't covered in the general BestBuy warranty or the manufacturer warranty, despite it very much being such a 'typical use' malfunction.

I absolutely love this laptop. I had a Microsoft Surface before and after looking at so many other laptops I settled for a Surface yet again.