
Rating 4.7 out of 5 stars with 482 reviews
4.7- Processor Speed (94)
- Weight (89)
- Ease of use (67)
- Keyboard Quality (60)
- Battery Life (50)
- Ports (11)
- Price (6)
- RAM (6)
- USB-C (4)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
Modern design
5 stars for this product! Great keyboards, sleek design, great color, good battery, sensitive touch screen. The laptop adapter has an extra USB type A port which I can use to connect/charge devices.
This review is from Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Ice Blue
Posted by MicrosoftSurface4
- Rated 5 out of 5 stars
Lived up to expectations
I wasn’t sure how I was going to feel about this laptop at first. I felt it was a bit pricey for being only an i5 but I loved how it looked and how compact it was. Well after about a month of using it I would say it was worth it. It’s def windows version of the Mac book. It’s light and sleek and it’s fast for me thus far. Hope that it will last long like a lot of macs do also. Overall I’m impressed with the way the machine works and appreciate its aesthetic and portability!
This review is from Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone
Posted by Ellegaga
- Rated 5 out of 5 stars
the best laptop
This is the fastest laptop I have ever bought. It never malfunctions. I really like this laptop.
This review is from Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone
Posted by JiongxiaoHu
- Rated 5 out of 5 stars
Perfect!!!
Let me just say that I’ve been trying to find the perfect computer for the absolute longest but had no luck. I’m so glad that I started browsing on the Best Buy app. This is such a beautiful slim computer. The color of it has made me fallen completely in love with it.
This review is from Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone
Posted by TieraG
- Rated 5 out of 5 stars
Sleek and powerful
Unpacking: What's in the box: Laptop, power cord, quick start guide. Well packaged, safe from bumps. First impression: On first impression, the laptop is very sleek and light-weight at 2.8 pounds and measuring just 12.1 x 8.8 x 0.6 inches. I got the Sandstone color and it looks great. The touch-pad is a big 4.5 x 3 inches. The keyboard is regular-sized and easy to type on. It doesn’t have the compressed keyboard that you sometimes find on smaller laptops. That’s a big plus for me. The feel of the computer on the wrist while typing is comfortable. My only complaint upon first impression is that there are not enough ports. Only a USB-A, USB-C, and a headphone jack are available. At least one more USB-A port would be a big improvement. Also, there is no SD card reader port, which can be easily remedied by using a card reader. Both are minor complaints because work-around remedies are cheap and easy by using either adapters or a USB hub/splitter. Testing the advertised standouts: • Dolby Atmos® Audio: The theater-like Dolby Atmos audio performed well as long as I didn’t use Firefox. While streaming a movie, the sound would stop after just a few seconds in Firefox. I was using Sling to stream a movie so I got out of the movie and then resumed it and the sound came back on for just a few seconds, then went mute again. After trying this several times, I switched to another browser: MS Edge and it worked fine. Since I prefer Firefox, I wasn’t happy about this issue. However, after doing some research, it appears that this is a known Firefox issue and not a MS Surface issue. There are some patches available that are supposed to fix this, but I didn’t try them yet. Using MS Edge, I watched movies and listened to music on the laptop and thought the sound quality was excellent. When listening to quality music, I noticed the balance of the bass tones and was pleased with the sound. Later, I tested with Internet Explorer and Chrome and the audio was fine. • Sleek, ultra-thin design: I loved the weight and sleek design. I have to agree with this stand out! This is a huge deal for me. I love to travel and this will be a wonderful change for my carry-on bag! • More speed, 70% faster: The speed seemed fine to me, but I don’t really have the ability to test this because I don’t have the other devices with which to compare the speed. • Significantly longer battery life: Although advertised at 19 hours, the battery life lasted 13 hours the first day and 15 hours the next day. It all depends on what you are doing on it. The 15 hr day included watching 2 movies, listening to music, working on documents and spreadsheets, browsing the Internet, and getting on social media. The 13 hour day was about the same (including streaming two movies) except I spent more time during the evening on the laptop. Both days, I started with a fully charged battery and kept the laptop on constantly and didn’t let it go into sleep mode or hibernation. I kept the screen bright. I would say that this laptop would definitely stay charged during a full 9 hour office day with constant use. Still an impressive amount of time! Other features: • The 3:2 display aspect ratio is excellent for office work, making more of my spreadsheets and documents visible. The size of the display was still large enough to also enjoy the movies and videos I watched. • Magnetic Surface Connector for charging: I love this connector. First of all, because it is magnetic, it is so easy to connect. Secondly, the 90 degree angle of the cord makes me feel that the cord will last for a very long time because it won’t be getting bent constantly. Although, I will probably just charge the laptop at night and use the battery during the day, I did keep it plugged in the first day. The cord came unattached once when I was moving the laptop from my lap to a table and not noticing that the cord was getting caught on something, so you’ll need to watch that. I really like that the cord came unattached instead of it getting bent and pulled on. That should make it last much longer. I may never need to replace it at all. • The touch screen worked great and responded quickly. There was no lag time at all that I noticed. I was pleased with the response. • Web cam – I didn’t attend any meetings or use Skype or Zoom during my testing of this laptop, but I did switch the web cam on and found the image quality to be very good. Bottom line: If you are looking for a laptop requiring a lot of storage for image files and numerous ports for peripherals, this probably isn’t the one for you, but if you want a laptop for basic office work (spreadsheets, documents, etc.) or Internet browsing, and social media use, this laptop definitely fits the bill. Its powerhouse battery, sleek design, and light weight make it ideal for most users. The 512GB hard drive and 8mb memory should be plenty large enough to handle your needs. You can easily put it in your backpack and carry it around with you; then take it out at a coffee house, office, meeting room, airport, plane, living room, etc. and feel assured that you will have enough battery to last for a long time.
This review is from Microsoft - Surface Laptop 4 - 13.5” Touch-Screen – Intel Core i5 - 8GB Memory - 512GB Solid State Drive - Sandstone
Posted by MarilynB