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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 482 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 4's lightweight design and ease of use very positively, frequently praising its comfortable keyboard and acceptable battery life. The sleek design and size are also commonly cited as strengths. However, some customers express concerns about the limited port selection and the price point for the offered specifications, particularly the RAM capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 482 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it my son his using it for school and he love it now my daughter whose freshman wants the same laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! Light, easy to use, fast. Just make sure you have the right connectors as its a little different than I was used to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. Lightweight and easy to use. The touch screen is nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a portable alternative to my much larger work laptop. It’s lightning fast, lightweight and super portable!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It’s great to hear that your new Surface Laptop 4 is working well for you. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best laptop has ever gotten

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was a gift for my wife and she love, it has been a year with amazing performances and no issues at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with this purchase. This is our second surface and we could not be any happier. Recommend with 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Laptop ever. Its been 2 years since I bought it, and its still brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality, Processor speed
    Cons mentioned:
    Ports
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Slim, Sleek, and Powerful

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I unboxed the Surface Laptop 4, I was impressed by the slim form factor. Given how compact and portable this computer is, I wasn’t sure it would be powerful enough to keep up. I’m happy to say that whether I’m dealing with too many work spreadsheets at once (each with too many statistical and calculation functions), editing videos of the kiddo into grandparent-pleasing montages, or taking my stress out on bad guys in video games, this machine has kept up with me. The battery life is also very impressive. Every situation is different, and I haven’t done extensive testing or determined the exact number of hours I can get… but there was at least one occasion where I left the power adapter at home by accident and was happily surprised that I made it through the day without running out of juice. Design wise, it’s clear that Microsoft wanted something that stands out. The lines are very sleek, and everything just fits together nicely and feels well built. The trackpad and touchscreen are both quite responsive, and the keyboard is comfortable to use. It's a small thing, but as someone who uses the function keys (F1, F2, F3, etc.) as originally intended, I really that the Fn key on the Surface Laptop 4 works as a toggle. That is, tap once to activate the original use of the F keys, tap again to switch to the alternate uses (like brightness, volume, etc.). The Fn key even has a small light to indicate which mode its on. One important note is that the ultra-compact form factor comes at the expense of external ports. This machine has just the Surface power connector, USB-A port, USB-C port, a headset jack. Nothing else. I really would have liked to have an SD card reader built in. On the upside, the USB-C port supports video out and power delivery. Overall, this is a compact yet powerful laptop that feels solidly assembled and thoughtfully designed. I’m enjoying it quite a bit.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eric – We appreciate you taking the time to tell us your thoughts. It’s great to hear that Surface Laptop 4 is working well for you. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop, would highly recommend if you do not want an apple base laptop. No bloatware like the other windows laptops from HP, lenovo etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop and value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop gives some issues when trying to connect to a Remote Desktop, but it works fine other than that. I probably would have preferred a MacBook though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Lightweight and cute…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight and does what I need it to do! And the battery. lasts a good amount of time!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Jerry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. My Daughter took this computer to college and is loving it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great labtop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for just personal banking and other small uses wish I knew more about it and how to use other things on it to use it to its full potential but I like it for what I use it for .

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I’ve owned! Quick speed! Downloads are quick! Great keyboard!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Work Horse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. Easy to carry, looks are great and is very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop for daily tasks.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great computer, the battery is reliable, and is light in weight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Pleased with my new Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Surface is quiet and very fast. The battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, faster, reliable and very comfortable size

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Computer Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop! It it works fast, and is a great size for traveling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted a surface and I absolutely love it. the only thing i wish it had a lighted keyboard. I love that it is also touchscreen.

    I would recommend this to a friend