Customer Ratings & Reviews

Super great product. I had originally tried the surface laptop go, however I didn’t like it whatsoever. This surface pro laptop 4 is literally a 180 from the other.

Good build quality. Doesn't differentiate itself from the Surface Laptop 3. Only issue I see is an occasional black screen for a few seconds on external monitors, but I'm not sure if this is a hardware issue or Windows issue.

Microsoft has continued to improve the surface laptop line and now has the addition of choice between Intel processor and AMD Ryzen, both in multiple specifications. My unit is the Intel core i5 with 8gb ram and 512gb SSD. First impressions on the unboxing proved that this looks and feels like a premium product. I have the sandstone finish and it is a nice change from the constant silver/metallic finishes of almost all brands out there. In the box are the computer, proprietary charger, and paperwork. Upon initial startup, I found that the laptop, via Cortana, made the process painless and was quite fast. Transferring 280 gb of data (files, music etc.) was surprisingly fast compared to my 4 yr. old core i7 Lenovo product (no knock there as it has been a workhorse). Once the laptop was set up to my specs, I put this produce through multiple simulations and processing abilities and to my surprise, was able to handle everything with ease. The 11th gen i5 processor is truly a step up from the previous version and quite a bit faster than last year’s iteration (I have a laptop with i5, 10th generation). Even with the additional processing power, the battery life is stellar and every bit was is reported in the spec sheet. I was pleasantly surprised to see this much processing power in this product and so much so that I am going to purchase another for my business needs. My only negatives to this laptop are the screens bezels are a bit wide and dated compared to other manufacturers. I would also like the ability to increase the RAM on this but unfortunately, this is not possible. I also will never understand proprietary chargers. While the USB C can charge the laptop, it is not as fast as the Microsoft charger that is different than all other manufacturers. In the era of thunderbolt USB-C, and warp charging from other manufacturers via USB C, I do not get the need for yet another unique charger. I know this is personal preference but the tech is there to charge all devices (phone and computers) with only one type of charger. The fruit computers have this issue as well. I would also love to see this computer have a thunderbolt USB C which it unfortunately does not. Not a huge cost increase to the manufacturer and would be appreciated by every purchaser. All in all, I would recommend this laptop, mostly because of it’s processing power ability. The price is right for what you receive and with just a few tweaks, this could be an outstanding laptop on every level. I do not think you will be disappointed in this offering.

It work excellent. I bought for my daughter and she like it. She's in college and she's doing all her work without any problem. Thank You Best Buy

I love the surface pro laptop. I was debating on gdtting or not but after hearing some reviews I decided to go with it and I grateful that I got it

Love my new Surface Laptop 4 in the beautiful sandstone! Best Buy always come through and is my place for tech!

Wanted to like it, and i did for the 2 days it lasted me. First one that I purchased had a faulty charger that didnt work and the laptop wouldnt start up. I ended up purchasing it again and the laptop worked for 2 days before it would turn off automatically. In the 2 days it worked the laptop was great. Its very sleek and lightweight. Maybe I just encountered 2 faulty laptops but I was very disappointed.

I bought the surface laptop on the day of its launch with high hopes. I opted for the Intel Core i5 (Yes, I am paying the Intel tax and Ryzen has gotten better). Before you think about buying this laptop, please answer, What am I getting for the price? You don't have thunderbolts or extra ports, ram is 8GB and non-upgradable. The product finishing isn't amazing, nor is the battery in real-world usage. I absolutely regret getting it and I predict, this product is going to fail, just like the surface buds.

Got this laptop for my daughter's school. It is light, so makes it easy to carry in her backpack.

Works as expected, worth the wait to get in stock, fast and more efficient than older version

I love the Microsoft surface laptop 4. I've tried out all kinds of laptops and this one is by far the best for everyday use.

Love the ease of this user friendly laptop! I dont have a laptop of my own. My kids have Apple products and I do everything at work, so needed something simple to use yet with great features.

Bought for my girlfriend's birthday. She loves it! Super fast and great for everything she uses it for.

Solid laptop. The smaller size makes it easy to carry around and has plenty of power for typical business applications.

It’s a great buy. Love the resolution. Good processing speed. Battery life is good with minimal usage.

Love the color and it’s very sleek! Has everything I needed for basic computer use!

amazing love this laptop. fast. good aesthetics. plus the free surface buds i got for ordering same day it came out! love it!!!

This is great for school. I got the 13’ laptop so it is very easy to travel with.

Great lap top, only flaw is there seems to be an issue with the internal wire that connects from the key board to the screens. Just make sure you get a 24m warranty.

Works perfect! Easy to use and easy to set up. Literally walks you through with voice or text.