Customer Ratings & Reviews

This thing is a piece of junk. Runs very hot irrespective of whatever I'm doing on it, and I've had several issues with the operating system being buggy, despite it being updated to the latest version

Looking at the literature: "Stand out on HD video calls backed by Studio Mics. Capture ideas on the vibrant PixelSense™ touchscreen. Surround yourself with immersive, theater-like Dolby Atmos® audio⁶. Do it all with a perfect balance of sleek, ultra-thin design, and more speed, now up to 70% faster – with significantly longer battery life than before¹. Two sizes. Two keyboard finishes. Plus, choice of 11th Gen Intel® Core™ or exclusive AMD Ryzen™ Microsoft Surface® Edition processors²." WOW! and ... Yup, it's all there! Not only is it delightfully THIN, but the heft of the unit (not problematic) tells me this is a SERIOUS machine! SETUP is a breeze, a pleasant voice takes you through all the steps and, before you know it, you're up/running in the latest version of WINDOWS 10. The menus are easy to navigate, and the full suite of everything WINDOWS has to offer (from emails to producing documents/databases, etc.) is at hand. I LOVE this machine! MICROSOFT has created yet another jewel!

I was hoping it would be faster. Was coming by today to see if could return and order different one. Is that possible.

For some context: I have used many surface products in the past and have been pleased with all of them. In my opinion this is the slam dunk of the bunch for many reasons. Pros: + The 15inch screen is amazing + The Battery life has been stellar + I love the keyboard and trackpad +Touch screen + The internals and the overall design Cons: - Bezels (they are not intrusive but still) - Trackpad (i have it as a pro as well...more on this in the review) - No USB-C Thunderbolt support - Limited ports (#donglelife) I will start with the good and let me just say, this thing is fantastic. I absolutely love my Surface Laptop 4 15" in the two days that I have used it (extensively for work), I am just blown away at how great of a product Microsoft has put out. The battery life has been fantastic, I can't really gauge how many hours I am getting but it is more then 10 and plenty of battery left to go. The Ryzen 7 processor is fantastic and I am pleasantly surprised. I was unsure how it would preform and while I don't use programs to really push the CPU it has preformed great. The keyboard is a delight to type on and the track pad is great as well (I will cover my gripe with the trackpad below). The 3:2 aspect ratio on this 15" screen is incredible. I have never owned a 15" inch laptop and frankly I don't think I would want to go to a 13" inch again. Viewing spreadsheets or emails is an absolute delight. This laptop has absolutely won the award to be my daily driver. The very few cons that I have are minutia and frankly things that don't bother me or my performance on the laptop, however, they are still worth noting. This thing has bezels, albeit not large but they are still there. They don't bother me and I don't notice them unless my eye starts to wonder but in 2021 they really shouldn't be here. What should be here, however, is USB-C thunderbolt support and more ports...This has the charging port on the right hand side (which is mag-safe and fantastic), 1 USB-C and 1 USB 3.0 (if I am not mistaken). For me its fine but again, 2021. The trackpad is nice and big but it is more of a square and not a rectangle. Given the amount of space that is on the laptop, I think they could of optimized more of it. My thought behind them not doing it is because your palms, hands and arms have a perfect place to rest when typing....so its a trade off that makes sense to me. Overall, I am really enjoying this laptop. Frankly, I love it so much that I recommended it to our IT department for use with the sales team. Its a great product that isn't heavy and gets the job done. Buy it, you won't regret it.

Horrible product and overheats with minimal processing. Does not live up to quality expected at the purchase price.

The laptop starts acting up at times clicking on wrongs button and starts playing by it self

I've been using the Windows Surface 4 for about a week, and I have enjoyed it from the moment it came out of the box. I'm going to break my review down into sections with a label at the beginning of each, so you can quickly find the information you find most pertinent. Packaging: The unit arrived securely packed in a cardboard packing box with generous air cushioning. I really liked this, because everything is easily recyclable. The retail packaging was a plastic wrapped stiff and sturdy cardboard box, and the plastic wrap had a tab glued to it so that it could be opened without a knife or scissors. Inside, the computer was protected by a thin wrap to prevent scratches and scuffs, and another piece of thin padding was placed between the keyboard and the screen. below the computer, the quick start guide and charging transformer and cords were secured in additional boxes. All in all, it was nicely presented and very secure. Appearance and quality: The computer case is machined from aluminum, and has a quality, solid feel. It is finished in a matte black color with a shiny black windows logo centered on the lid. The lid is attached with a nearly full-length hinge that feels very solid, and is stiff enough that the screen stays where you put it. Overall it seems solidly built even though it is also very light for a 15 inch laptop. Connectivity: The connections offered are few, but all the bases are covered. On the right side is the "Surface Connect Port," a magnetic power port which, unlike other magnetic designs, has a plug that fits into a narrow slot, which serves to keep it aligned, and prevents it from twisting and losing contact. It seems like a good design. On the left there is a USB-A, USB-C, and 3.5 mm headphone jack. I'm really grateful for the USB-A jack, as I still own quite a few peripherals which use that standard. Other manufacturers seem to be more interested in selling adapters than making things convenient for the customer. Setup: As soon as I opened the lid, the computer booted in seconds, and I was greeted by Cortana, Microsoft's virtual assistant. I was then given the choice to use my voice to answer the setup questions, or by simply clicking the microphone icon, revert to the keyboard. I used the voice guided setup and found Cortana to be quite competent in understanding me and selecting the correct option. The computer connected to WiFi and downloaded a few updates, which took a few minutes, but not an inordinate amount of time. Overall, the setup process was much more quick and simple than I recall Windows setup being in the past. Initial impressions: I really like the weight of this laptop. It is very light for a 15" machine. I also like the feel of the keyboard and trackpad. My previous laptop was a MacBook Air, so I've had to get used to the different feel of the trackpad. I was also very happy to find MS Office and Spotify pre-loaded. I setup my personal Yahoo email in the Mail app, and my work Exchange account and personal iCloud accounts in outlook. Setup in both apps was quick and easy, and all my iCloud mail, contacts, and calendars synced with Outlook without issue. I was disappointed that my iCloud calendars didn't retain the same color code as on my MacBook, but since all the data came over flawlessly, that's a small thing. Video: The 2496 x 1664 display isn't quite 4K, but it is sharp and detailed. The brightness range is excellent, getting bright enough to see well outdoors or in a room with lots of sunlight as well as dim enough to work well in a dark room. Colors are vibrant and beautiful. In watching live action, there was no apparent ghosting, judder, or other artifacts. The display is very nice. Audio: Listening to Spotify, I found the speakers to have nice mid and treble production and adequate bass, which is really something for such tiny little speakers. Stereo imaging is excellent. Unfortunately, I am travelling, and I don't have any good headphones with me, so I can't comment on what headphones might sound like plugger into the 3.5 mm jack, but my Bluetooth earbuds were great! Processing: To see how the computer handled high processor workloads, I listened to Spotify while playing a movie and working with complex 3D drawings in Autodesk Fusion. The processor handled all I could throw at it without missing a beat. Normally, the drawings I had open would cause my MacBook Air to grind to a halt all by themselves, simply by rotating the objects, so I was impressed. I'm sure there are processing tasks that would slow this machine down, 3D modelling is pretty demanding, an it didn't miss a beat. Overall, this is a great PC for most people, and I wouldn't hesitate to recommend it to any of my friends. I hope my review was helpful!

While I was shopping for a new laptop, I wanted one with enough computing power, speed, and efficiency so that I could also rely on it as my primary home system. I wanted to transition to the 'towerless' era and was prepared to spend more money than I normally would for a portable device. The Microsoft Surface Laptop 4 15" Touchscreen AMD Ryzen 7 Surface Edition 8GB, 512 GB SSD has surpassed all my logical needs but just as much from a visceral sense. As I walked down my hallway with it in my hand, I swear I felt like a futuristic Olympian holding a perfectly weighted, stylishly shaped discus, forged from some ethereal mystery metal. Satisfies both my logic left and my reactionary right brain. Bravo!

I have been using the Surface Laptop 4 for less than a week and have been blown away. I got this laptop to replace one that was definitely not aging well. The sleek and thin design is lightweight and portable. But the lightness belies the power this thing packs under the hood. With a 512 GB SSD, there's plenty of space for all my files and startup takes less than 20 seconds. The AMD Ryzen 7 sports 8 cores and plenty of speed for multitasking. I have had as many as 12 programs running at once and have seen no performance degradation. The only port options are single USB-C (which also allows for charging), USB-A, Surface port, and a headphone jack. I'd like to see at least one more of each of the USB ports since I tend to connect several peripherals and why Microsoft won't go on to a Thunderbolt port is beyond me. I understand the lack of ports helps keep things thinner, but connectivity is a necessity. Luckily, I have a couple of hubs that help fill the void. Besides having only 8GB of RAM, that's really the only complaint I have about the Surface Laptop 4. The backlit keyboard is comfortable, even on long typing sessions, and has a satisfying "click" to the keys with plenty of travel. The touchpad is responsive and impressively large. The keyboard deck is also sufficiently large to rest your palms without feeling like they are falling off the edge all the time. The screen is bright and crisp and the touchscreen is stylus friendly. Also impressive is the built-in webcam, a feature I never would have even thought about a year or so ago. The high definition camera (although only a 720p) makes sure I look as good as possible in my numerous video calls. The sound quality is above average as well and the Dolby Atmos support helps it sound richer than any of my prior laptops. There's plenty of bass and crisp highs, which was definitely not something I was expecting. I tend to get about 14 hours of battery life before having to plug in (which is less than the 17.5 hours advertised, but still plenty for my purposes). At less than 3.5 pounds, this unit is truly an "ultraportable." It runs cool and quiet, no matter how hard you are running it. Overall, I have been very impressed with this machine and would highly recommend it to anyone.

I have got to say this Suface Laptop 4 is built extremely well. It is solid. Doesn't feel like it could bend or break. Not going to throw it on the ground though to see if it will break. Wish it had more than one USB-A. Power adapter is definitely different. Don't think it would cause issue if ripped from the laptop. AMD Ryzen 7 is pretty fast. Haven't used it enough yet to see if it is as fast as Intel i7. I like that it has face recognition for signing in. That is cool.

It hasn’t come yet, delayed but I was still charged.

I really like this laptop. It loos great and is very easy to use. It's very fast and was easy to setup. I'm not a fan of only having one USB port though. Sometimes I work with two devices so that means I need to get a hub for it. When I first set this unit up, I really liked the slim power connector. You can't really tell it's there during the day. But at night, there's a bright light on it. and I keep this unit in my room and this light actually is bright enough where I can't fall asleep. I've started unplugging it at night. I'm still searching to see if there's a way to turn that light off.

Although it's been over 10 years since graduating, I wish I had this back in college when SSDs were first coming out. I opened this laptop box for the first time and just had an ephemeral experience, like smelling a brand new car. Purely amazing to open. The keyboard is so nice. Screen is fantastic. Set up is a breeze, and the screen resolution is so amazing and great on the eyes. It's super light weight compared to 7+ lb laptops I've had in the past, while still having a more than sizeable 15" screen. The 512GB SSD is great, but honestly even 256GB will do (assuming you don't take a lot of photos/videos). 8GB of memory does the job, but 16 would be preferred. It's aesthetically pleasing, runs super smoothly and fast, and I have 0 complaints about it whatsoever. I was expecting some keys to stick just due to the nature of these laptops, but none did and it's as satisfying to type on as my mechanical keyboard. The Dolby Atmos audio is also something not to sleep on. Fantastic sound is always a great bonus, and this will make you want to listen to music out loud vs with your earphones. I've also tested this with Microsoft Teams and Zoom, and the 720p camera is more than sufficient. Not sure why they couldn't have gone with a 1080p camera though especially for the price of the laptop, but you don't need super amazing quality cameras for webcams anyway. Overall I highly recommend this! A+ in my book.

I purchased the new MBP M-1. Didn't like the screen size and the small HDD. I saw that Microsoft just released this and thought I would try it out. I can tell you it is amazing! Solid build quality. Fast, built by Microsoft who also makes the OS so it is meshed perfectly! I am so glad I went for this over Apple. Professional looking. Top Notch! Microsoft did something great here. Love my black beauty!

Opening the box I was very impressed with how it looked. Finally I have a fresh new laptop, it's replacing a 15 year old that basically doesn't work at all. I took it out of the box and opened it up and was greeted by Cortana, she helped me to set everything up and that was the easiest time ever setting up a laptop. Kudo's Microsoft! The looks of this is great, sleek and I will say powerful. I had my first zoom meeting and was impressed with everything. I really like the touch screen, this makes things so much easier to use. The Battery Life: WOW, incredible. It's been going for almost 5 days and when I did charge it, two hours was a full charge. Amazing. All in all my favorite is the facial recognition. No more having to sign into the computer each day. The battery life is amazing! Love the touch screen, that is a major plus in my book and the 15" screen is incredible. I love this. I'm pleased with this Microsoft Surface Laptop, I highly recommend this as a purchase, Very impressed with this laptop. Thank you.

With quarantine, I've fully adapted and embraced remote and flexible working. That has led me to want the ultimate portable workstation. The Surface Laptop 4 is definitely the answer I was looking for. Yes, it is sleek and stylish, but that is not what I'm after. I want performance. This is where Surface Laptop 4 REALLY delivers. I has lightning fast bootups, apps launch incredibly fast. The touchscreen is easy to use and very responsive. Pictures come out great. TH best part: I can go ALL day using the Surface Laptop without needing to charge. Literally I need to recharge myself (sleep) before this machine needs charged. I've used it for as much as 12-13 hours in a single day. If you are looking for a mobile workhorse that also looks and feels good, this is your new laptop.

Say Hello to my friend and say goodbye to Apple Mac Book Pro as there is a new powerhouse in the laptop world. I absolutely love this Microsoft surface laptop 4 15 in matte black. It does everything I need it to in a laptop, everything about it is awesome. Microsoft has delivered !!

Great laptop great performance and great screen. I would recommend this item.

Great laptop. Love the quality and the keyboard! Easy to type on, no errors from keys. Laptop finish is very nice. My last surface is a pro 3 and is still working fine. The 15inch is a great option and I highly recommend it!

Insane specs for a laptop! Even though is the older AMD chip, it is still faster and better for gaming than intel! Why is anyone paying that much extra for intel?