First impressions were great. It’s a nicely constructed thin and light laptop with decent performance. The trackpad is amazing and the keyboard is excellent. For the first week or so of ownership I had absolutely zero issues with this laptop. Battery life was excellent, screen was great, was pretty snappy and it seemed perfectly reliable until today. Today it got a random blue screen so I installed blue screen view to read the dump file and there wasn’t one. Ran an sfc scan and a dism scan health operation and nothing was wrong. Used the laptop a bit more then put it to sleep. An hour later I heard the Windows 11 bootup chime and low and behold, the laptop crashed in sleep mode and rebooted. I figured maybe an update bricked the OS so I attempted to reinstall windows via the built in reset. I chose the cloud reinstall option because I assumed it would give me the latest stable fresh Windows 11 build. It crashed again 40% through the download. No biggie, I’ll just reboot to recovery, enter my bitlocker recovery key, and choose cloud reinstall again. Nope. So I resorted to a local reinstall. Fully cleaned the drive, setup the Surface again, signed into my WiFi, my Microsoft account, chose to restore settings and files from OneDrive, installed an update and then got to the desktop. Boom! Immediate BSOD and again no dump file after restart. I wanted to give Microsoft a chance after I had horrible experiences with my corporate issued Surface Pro 3 from ages ago. But it seems several years later, Microsoft can’t cut it being a first party manufacturer for THEIR OWN OPERATING SYSTEM! It’s honestly pathetic. I will be returning this laptop promptly and getting a refund. At least my Xbox Series S and X work fine.

Presentation: Opening the package containing the Surface 4 laptop helped me enjoy the upscale packaging that I’m sure Microsoft was aiming for. The employees took there time to make sure every inch of the boxing process was perfect. I took my time to live that moment longer. Setup: After removing and opening the Surface 4 laptop out of the box I was greeted by Cortana (Microsoft’s personal voice assistant). Cortana walked me through the initial setup and all I had to do was speak and she took care of the setup. The choice to click and manually make the selections is also available. Appearance: The Surface 4 laptop feels great to handle and weighs less than 5 pounds. I decided on the aluminum Matte black color and it looks fantastic. I don’t see it attracting fingerprints on the housing unless filthy hands get to it but it will be more for my personal use with school. For now I do Zoom meetings for school and the 720p front facing camera is perfect for it. The Surface 4 is equipped with a 15 inch crisp, and clear HD display that’s made for just about anything in touchscreen. Movies look amazing and browsing the web in 2496x1664 resolution detail make all the online shopping experience better and safer because I’m at the comfort of my home. This is faster than my other laptop from a well known company and it weighs less. Negatives: Where are the ports Microsoft? -No HDMI (not everyone do casting) the HDMI comes handy when and if I’m doing a presentation and easier to setup in my opinion. -Only 1 USB port can work but a backup would be nice. -Not a 2 in 1. It’s a touchscreen laptop and if it was designed to fold into a tablet I think it would make it more comfortable to have the option. Positives: -The Surface 4 laptop is fast. This is faster than my 2 years old laptop but I’m not sure it’s 70% faster. -The battery holds the charge for a good duration of the day depending on what I’m doing on the laptop. -Facial recognition is also a big deal to me. I’m seeing that feature more but I appreciate having it. -Keyboard keys are responsive to touch and smooth by not sticking when pressed. -Touchscreen is there when I need it. It’s a bonus to have especially when browsing. -Atmos Dolby surround sound makes watching a movie on the surface 4 laptop better when you don’t have your Surface buds nearby. -Fast charger. It comes with a magnetic fast charger that fully charge in about 2 hours. Other Mentions: For the tech gurus out there I know the specs might be a big deal. 512GB SSD 8GB RAM AMD Ryzen processor Which is enough for what I’m using it for. If the Surface 4 can’t handle the task I’ll hop on my desktop but for now it fits my need. Small things can make this Surface 4 closer to perfect but I think Microsoft is on the right path elevating there products.

I purchased the Surface Laptop 4 with a Ryzen 7, 8GB of RAM and 512GB of storage. It was listed as being in “Satisfactory” condition, so I was expecting cosmetic issues and maybe the charger to be missing. I had purchased an “excellent” condition laptop that did not have the charger in the box, so I was expecting some issues. This laptop is in beautiful condition. I can find no scuffs, scratches, dings, blemishes or even fingerprints on this device. It looks like a brand-new laptop and the charger was in the box. Even though I did not have the fun of a full unboxing experience, I am amazed that I was able to pick this unit up for a third of what mint would have cost. I’m glad I took the gamble. My first impression was this is a beautiful device. The matte black finish and urban design give it a premium look and feel. It feels well balanced and light for its’ size. The screen lid lifts with one finger revealing a backlit keyboard with three (four if you count no light) levels of brightness. The keys are ever so slightly cupped with a shallow but satisfying amount of travel and the angled base provides a comfortable landing space for my wrists when typing. Something that is annoying about this laptop is how the ports are located on the lower body. The way the bevel is makes it difficult to connect to all the limited ports. Even the charging port is a struggle. I find that I need to tilt the laptop up so I can get things to connect. The PixelSense touch screen is bright and slightly reflective. It works with my finger and the three generations of Surface pens that I have. There are magnets in the lids right and left corners so my Slim pen lives there. I have brightness set at 50% and can easily view everything in a normal light. The colors are vibrant and crisp on either light or dark mode. The camera is very nice and can be used for Windows Hello. This option allows the laptop to unlock in a heartbeat and is something Apple should and to their models. The screen bezels are thick when compared to other laptop screens at the normal price point and the only thing that detracts from the viewing experience. Even with the thick bezels there is plenty of viewing room on this 15" screen. The Ryzen 7 is snappy and even with only 8GB of RAM it has been able to handle the programs (Photoshop, Sketchup, and the Microsoft suite) I need to use for my workflow. After my initial device set up there were 474GB available for storage. The storage uses NVMe SSD and I do not see lag when working. I would say that I was the winner on this purchase. So far my expectations have been exceeded and I would say that Best Buy surpassed the quality standards that described this laptop. This would be a great laptop for a student or businessperson. I would recommend it and would encourage checking out even laptops listed as “Satisfactory”. You might be pleasantly surprised.

I am someone that I would describe as techy, but at the same time, not overly so. The TL;DR of this review is that that is the type of person this laptop will suit best. PROCESSOR AND PERFORMANCE I have two laptops in my house. One is my work computer and the other is my personal laptop, which this is a replacement for. My personal laptop was a 2010 value laptop and there's no comparison between it and this. Things are a little closer with the company supplied laptop. That has a 2015 core i5 processor and an SSD as well. I thought maybe they'd be fairly comparable, but the Surface Laptop 4 is soooo much snappier and responsive. The extra 5 years (these have 2020 Ryzens in them) and this being more on the level of an i7 make the two processors feel night and day. Microsoft went for processing power on this and it shows. Very fast in everything it does. Opening programs, installing them, running large Excel sheets, etc. I can't compare it to Surface Laptop 3s as I never had one, but compared to my decent work laptop, this is much better. One thing to note though is don't get this expecting it to be a gaming laptop. You can play some of the less demanding games on it, but if you like 4k @ 120hz+, you've come to the wrong machine, though I'm sure someone with those tastes knew that. Gaming that would probably work well on here would be streaming like Microsoft's Xcloud or Google Stadia. Something where the computer isn't being tasked with rendering the game. Thanks to Wifi 6 built in, you could stream games. Speaking of, wifi 6 is amazing. My phone gets 250 to 300 Mbps downloads and uploads over my gig speed wifi. I ran the test on the Surface Laptop 4 and hit over 400 Mbps both ways, which is a massive gain. I wish everything had wifi 6. BATTERY LIFE: This laptop has great battery life. I charged it the night I got it and have been using it each night over the last 5 days or so and still haven't had to recharge it. That's a win in my book. Every other laptop I've ever used gave me maybe 7 or 8 hours. STORAGE AND RAM: Storage is ample with a 512GB SSD in mine. I love the SSD. A cold boot and this is up and at your desktop in maybe 20 seconds. It's fast. No complaints here. As far as RAM though, I do wish there were more. It's a little light at 8GB and considering a lot of top end phones carry around that, I wish there was more on a machine expected to do more. I believe it is upgradable down the line. Plus, this laptop carries a premium price tag so it really should come with a little more. USE This is a dream to use. Fast, responsive, and has a comfortable, wonderful feeling keyboard to type on. The touchscreen is nice, but admittedly I'm avoiding using it to keep oil streaks off my pristine screen. The color accuracy of the screen is great and it makes video really pop. The only downside I find here is that while it does support HDR, it has to be on certain apps. You can't go on youtube in Edge or Chrome and watch HDR. That's my biggest complaint as everything else about the screen is a thing of beauty. I also enjoy the 3:2 aspect ratio as 16:9 is much more suited to movies and TV. The webcam works great for video calls, though I only briefly tested it. Speakers sound good too, though I would encourage anyone to set up a nice set of external speakers. These are laptop speakers after all. You're not going to get a home theater experience from them. VERDICT: If I could give it 4.5 stars, I would. It's a beautiful laptop that runs exceptionally well. Incredibly polished experience all around. The only things I would knock it for are RAM, though more is available for extra money, and smaller things like a lack of legitimate graphics hardware, or the HDR thing I mentioned previously. As I said early on, if you're techy enough to like the finer things in the world of consumer electronics, but not so techy that you're building your own PC or looking for your next gaming laptop, this will be a great laptop for you.

Worked ok for awhile then it slowed way down paid to much money for it