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Customer Ratings & Reviews

Your price for this item is $1,199.99
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The comparable value price is $1,499.99

Customer reviews

Rating 4.7 out of 5 stars with 202 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 4's large screen size, high-quality build, long battery life, light weight, and strong performance. Many appreciate its touchscreen functionality. However, some customers express concerns regarding the limited RAM and the number of ports available, while opinions on heat generation are divided.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-4 of 4 reviews
  • Rated 3 out of 5 stars

    Not as good as I expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a solid computer until about 1 year in. Started over heating and eventually had issues turning it on. Turned out to be a bad motherboard. Of course, its outside of manufacturer warranty and replacement is as much as the computer. My Surface Pro has lasted 6 years and thing barely made it past 1. Disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK but not worth the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is good, but very disappointed at the display quality comparing to my Microsoft Surface Pro 6, the color resolution is way less and colors are lighter! also the touch is not as good as advertised.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Not enough RAM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb laptop. Excellent quality but only 8 GB Ram.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great design but bad specs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this laptop mainly because of its clean and beautiful design. However compared to its competitors, the specs are still 2 years ago standard

    No, I would not recommend this to a friend