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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 215 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's fast performance, lightweight design, and long battery life. They appreciate the touchscreen feature and the large screen size. The sleek design and helpful staff at Best Buy are also mentioned positively.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 215 reviews
  • Rated 5 out of 5 stars

    Works Great for My Needs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and easy to use. I like the touchscreen; it is responsive. The black catches dust easily. I only wish I would have gotten the silver. I have had no issues the couple years I've had this. I mainly use it for work and internet browsing. The only weird thing it has done is the battery icon will look like it's low when it's actually not.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Laptop review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is just wonderful, it’s so slim, fits in to my laptop bag with ease, not a hassle to charge, & has great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Excellent Device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this computer! Great touch and feel all around! Great speed for what I do day to day.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! It is fast, powerful, and the battery last a long time. What more could you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    I love it!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look is incredible! It runs super efficiently with hardly any bloatware. Is perfect for everyday and school use!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, second one I've purchased! Battery lasts awhile and screen is perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Mom8

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the business. Easy to use. Lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was beautiful and worked so smoothly I ended up retuning the 15 inch for the 13 just because I commute with it and the 15 is very heavy but the screen is big and very bright

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good experience with Microsoft surface

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft Surface laptop for many years and I remain satisfied with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great, Clean Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Super quick and responsive. Clean look and comfortable typing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight! Very fast speed. I am not an expert, so not sure about other technical aspects.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 4 out of 5 stars

    Surface Laptop 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is very lightweight. The screen is very nice quality. The more square-like ratio was pretty nice. The only issue is that the display would randomly show a vertical blue line for a split second.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use and Easy to Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first experience with the Microsoft Surface Go was great, but I needed the extra capability of a laptop to run tax programs. The Laptop 5 was just the product. It is easy to use and coordinates with my other Microsoft products. I kept the Surface Go for travel because it's smaller size makes it more portable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, super fast, sleek look, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife and she loves it. It’s very light and has great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love Windows Laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand. I’m still having trouble figuring out some things on it. But I love the touch screen and this keyboard is better than the one that disconnected to become a tablet. Screen is a great size for us people who have astigmatisms or just can’t see lol.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device. Amazing Batery life and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop powerful speed and light weight. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    PC purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, light weight, durable. Great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied repeat owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second Surface Laptop, first is a Surface Laptop 2 which was such a good experience, when I needed to replace a Lenovo at my office, I chose the Surface Laptop 5. I'm very pleased. Same quality keyboard, monitor, solid performance. A true quality product. Highly recommended.

    I would recommend this to a friend
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