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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 558 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, compact size, and lightweight design, finding it perfect for portability and everyday tasks. Many appreciate its affordability and touchscreen functionality. However, some users express concerns regarding battery life, performance limitations, and the storage capacity, particularly with the lower RAM configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 558 reviews
  • Pros mentioned:
    Ease of use, Size, Speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    LOVE ITTT !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this laptop. I got it for school and it works amazing ! So fast, and so easy to use and it’s such an amazing size especially for school. My old laptop was too clunky and big and was more of a gaming laptop I guess. I used to play sims on it all the time. This laptop unfortunately does not have much space for games such as the sims so i would say get an sd card…but other than that this laptop is amazing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your experience with your new Surface. We’re delighted to hear that Surface Laptop Go’s lightweight design is a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Laptop surface go

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is touch screen and good for students i recommend this laptop for anyone that is a college student.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Touchscreen laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop is very easy to carry on the go . The touch screen is so dope I’d choose this over a MacBook any day! The pricing is soo affordable ! I use this for school and it’s incredible!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great little computer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, it is so smoother and quick. The keyboard is great and it feels so good typing on. My wife needed a windows device like the one she currently has but she just wanted something a little smaller and touchscreen. This was it, she said that this is the best little computer she has ever used and can't stop talking about how great it is and how it serves her purpose. I would highly recommend this to anyone looking for a smaller latptop with some pretty great features. We got the low end one with the 4GB memory but that is great for what she is using it for. Touchscreen is very responsive and the battery life is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Basic Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a basic laptop. Speed is super slow because the low memory, but that can be resolved with the use of an external hard drive plugged into it. Definitely not a computer that can handle multiple programs running at once and CANNOT handle playing games on it at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    My birthday gift!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was searching for a new laptop after my old one's battery went kaput. Given that I am currently working from home, I wanted to get something that was easy to move from one area to another. That had good processing speed and reasonable storage. I wanted to purchase a Surface for awhile but really felt the price prohibitive. When I saw this and saw the price, I knew this was my chance. I haven't looked back. It's multi functional. It is so easy to use and it's fast!so light weight too so I can move with ease if I have too. The only issue I've had is connecting my Bluetooth headphones. They are Apple and that can be it. I won't hold that against this little powerhouse since it checks all the boxes for me.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for sharing! We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Small but mighty

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface is small but mighty. Has great price and doesnt compromise specs. For a student its excellent or if you just want a solid productivity machine on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Surface Laptop is a premium device that combines elegant design, impressive display, comfortable keyboard, and reliable performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Quilting Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use-- It is lightweight, easy to transport--Use it for my Quilting patterns

    I would recommend this to a friend
  • Pros mentioned:
    Size, Touch screen

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, very good quality! Touch screen and very good size

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop for traveling, very light and takes up nearly no space!

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I was looking for a small lightweight laptop. This is nice and lightweight, and looks very sleek. The keyboard is very responsive, and the track pad is very slick and smooth. This is an amazing laptop. I was a little worried if 4gb would be enough for me because I usually have 6 to 8 tabs open while online. I havent had any issues, so im happy to have an affordable, lightweight laptop to fit my needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop Go! It’s great to hear that it fits your needs so well. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Perfect alternative for an ipad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect small laptop for easy use and light for carrying on flights, etc.

    I would recommend this to a friend
  • Cons mentioned:
    Ram, Storage

    Rated 5 out of 5 stars

    Great product from Microsoft

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great. Some people would think that the 4 GB of ram and the 64emmc storage would be not enough. wrong, for everyday tasks like surfing, email, teams, movies, youtube, and Microsoft office it behaves like a champ. even light video editing. Great start affordable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Surprised & Pleased

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Surface Go laptop and wasn't expecting much given the low price. I have purchased a number of the Surface Pro tablets over the years and knew the quality of the build. However, since this was such a low end for the series, I expected low quality. I was pleasantly surprised when I opened the box to see how nice this laptop was. Yes, it doesn't have all the features of a more expensive one, but that was not why I purchased it. It was just as nice as any Surface Pro I've purchased over the years. I also got this one since I wanted a Windows 10 OS. Very snappy for the limited use case I have for the laptop. This would be great for college students as it is light and doesn't break the bank. I got it on one of the specials that Best Buy runs, so it is even a better value.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great computer for school

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer to use for my classes. Lightweight and great for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Perfect for The basics

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would be so small since I’m use to bigger screens but this is perfect for any college student or if you work from home! Not too slow in regards to the 4GB but time will tell! This one also doesn’t have fingerprint or Face ID which is disappointing because I thought it did! Welp I still love it though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It’s a Surface Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a surface laptop. It works as intended for what I need it to do. Nothing crazy to write about. If you need a basic PC, go for it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little notebook

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little notebook. Very light and portable, still with a great screen, so I can work and have fun with movies, series...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lap top was basically the only one in the store that was in my daughter’s price range it was like the sixth one we looked at and was well priced. Her salesperson was very gracious Bc every time he went to get one she wanted they either wouldn’t have it til the next week or it was on back order. But he kept a smile and so did we be she needed a computer that day for college work due that night. The Mac book we have wasn’t able to perform the windows applications we needed. It def performs well for her college class work as well as her small business she runs online.

    I would recommend this to a friend
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