Customers praise the Surface Laptop Go's ease of use, compact size, and lightweight design, finding it perfect for portability and everyday tasks. Many appreciate its affordability and touchscreen functionality. However, some users express concerns regarding battery life, performance limitations, and the storage capacity, particularly with the lower RAM configuration.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 558 reviews
Pros mentioned:
Size
Rated 4 out of 5 stars
Great inexpensive laptop with a just okay battery
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I use this for work in a medical office mostly using web based health records, doing telehealth appointments, and running the business. Have been using it daily for 4 weeks. This Surface Laptop Go replaced my Surface Pro 7 after I dropped it and damaged it beyond repair. I was contemplating going with a Chromebook due to the lower price but went with the Surface Laptop Go when I saw how inexpensive it was. A Chromebook would not work with our current label printer which I use a couple times per week. Staying with the Surface product allowed me to use my current chargers and also I knew it would be compatible with all the hardware in the office. This laptop has worked great so far. The screen is nice and bright although I haven't used it outside in bright sunlight. I like the narrow bezel that makes the screen seem larger. The keyboard I would rate as excellent! It is large enough to not feel cramped, nice feel on the keys and it feels solid, trackpad very responsive. Definitely an upgrade from the Surface cover keyboard.
Camera, mic and speakers are adequate, nothing outstanding.
The battery life has been disappointing only getting about 7 hours from a full charge. Not a huge problem for me since I have chargers all over the office but this would not work well for a full day at school or a long day at work without recharging. So 4 stars because of battery life.
I would also like to have more than one USB port.
I am a fan of Chromebooks but the nice price on this has me changing my mind. Also Best Buy matched a price I found online so way to go Best Buy!
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Perfect for everyday.
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love how portable it is. I can easily throw it in my purse and go. I use it for almost everything from paying bills, online shopping, to school work.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
great laptop
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
10/10 ive had it for 2 years and it still works like its brand new .
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
Great value for a compact laptop!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great little laptop if you’re OK with the windows OS. It’s very small, lightweight with a great screen and keyboard. The price is also really good and my 10 year old daughter absolutely loves it. It’s nowhere near as durable as an Apple product but it’s also nowhere near as expensive. The case shows pretty significant wear after about a year of ownership, but everything is functioning perfectly With no hardware or software issues to be found. It feels like a quality product with may be the exception of the outer shell which shows damage pretty easily. The keyboard and screen are great and like I said everything is functioning properly.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
Great purchase
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well, no issues, battery lasts a while and is a great computer for anything and everything.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Size, Speed
Rated 4 out of 5 stars
Great Overall Laptop for the Price
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful Design. Nice Keyboard and Trackpad. Screen is nicely sized and high quality. Fast and reliable. At an affordable price.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello Cord,
We're glad that you're a fan of the overall design, performance, and value of your new Surface Laptop Go. Thank you for sharing your thoughts; we hope you continue to enjoy using it.
Cheers, Chuck Surface Customer Care
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Laptop
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
pretty nice and decent laptop, can be use for office work, editing and making video.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
Nice
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I get it for very good price. It is working very comfortably.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Microsoft surface
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good laptop for online schooling. If you haven’t updated it, it will work a little slower but other than that it’s great. Once updated it worked perfectly.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Touch screen
Rated 5 out of 5 stars
Value for money
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great value for money, got it for my kid and he is super happy with his new laptop.
Great touch screen surface, good colors, high performance, and great battery.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi – We're delighted that you love the touchscreen, graphics, and battery life of your new Surface Laptop Go. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care
Pros mentioned:
Weight
Rated 5 out of 5 stars
Love it
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice little laptop, love that it still has windows 10 when purchased. Very light weighted to carry around.
I would recommend this to a friend
Pros mentioned:
Size, Speed, Touch screen
Rated 5 out of 5 stars
Love it!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it for my mom for mothers day and she loves it! Perfect size, good speed and especially love the touch screen.
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 4 out of 5 stars
Nice product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very fast, easy set up, beautiful screen, only used for browsing so I don't know about streaming. Did switch out of S mode (very simple) so I could install Garmin app. Don't like charging cord, doesn't appear as one color when charging and then another color when complete so you don't know when it is done charging. Would have liked a back lit keyboard included. Very light and portable Over all a good product. Would buy again
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
Thank you for sharing your experience and feedback on your new Surface Laptop Go! It’s great to hear that its portable design fits your needs. We hope you continue to enjoy using it.
Cheers, Chuck Surface Customer Care
Rated 4 out of 5 stars
Dell Touch Screen
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has been a great computer. Battery and charging have been the only issue. Sometimes if runs a little slow, but love this computer.
I would recommend this to a friend
Pros mentioned:
Touch screen
Rated 5 out of 5 stars
Like it could be better
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The mouse pad started sticking and it lags at times. I love the touchscreen..
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Laptop
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best in my activities! Easy to use easy to carry out on my baggage during my trips! Love it
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
The value is there!
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. Has lasted a long time. Nothing but great things to say. Good value overall
I would recommend this to a friend
Rated 5 out of 5 stars
Great
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Actually a very good computer. I travel alot so its compact and lightweight.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
satisfied customer
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My husband loves this laptop. He is not very computer savy, but he likes how easy it is to use. I will probably get one for myself in the future.
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Microsoft computer
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Has a good quality and fast speed. Works great. I love it