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Customer reviews

Rating 4.6 out of 5 stars with 2585 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,585 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop since 2021. Till this day , this computer has been nothing but good to me . I love everything about this laptop. It comes with the keyboard and it’s touch screen .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a great price, I wouldnt recommend it to someone looking to game on it but it does run RTS games with ease and is great for work stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    a good upgrade to leave apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was bought to replace my dying apple, after a decade of only apple, Microsoft surface laptop kept coming up in my research. Size, it seems appropriate sized for me I used it for research , personal business, and pleasure. I think I over estimated how much I could save off of it. I think I have 50 files on it and it seems to already be 40% full. It bothers me that there is only one usb port, I don't care much for cd's so it does not bother me that there is no insert for it. I would buy this laptop again, just with bigger memory,

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for giving Surface a try, welcome to the family! We appreciate you taking the time to tell us your thoughts. It’s great to hear that it’s working well for you. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Laptop to Cover All home Computing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Can't wait to purchase a second one of same model for my spouse. Compact, light-weight, and plenty powerful. VERY long life on the battery.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Laptop Go is a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Speed, Touch screen

    Rated 5 out of 5 stars

    Microsoft Surface Laptop Go Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop is size and strength. My only problem has been with the thumb or finger print on switch. Color touch screen is good and processor fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great laptop, great battery life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is blazing fast and has great battery life. The touch screen is super responsive. Overall a great laptop for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my sister and she loves it! So lightweight, so portable, and just the perfect size! It’s also touch screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite Laptop I have ever bought!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved everything about this laptop. It does exactly what I need it to, and does it well. I am a travel agent and use it daily for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great speed and battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife, as her old PC was on its last legs. She loves the speed, portability, and battery life of this awesome Surface laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Okay laptop but not for the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop started off great! But then after a few months and year, it couldn’t withhold the updates and overheats a lot. You will definitely need a laptop cooling fan. And it doesn’t hold credit card information well. Sometimes it provides everything and then sometimes partial information. The best thing about this is that it is touch screen. The sucky thing about this is that it’s not an apple and if you ever go in S Mode DONT!!!!! It’s really hard to get back to regular mode. S mode allows you to download canvas and IG and all of that. But provides a lot of freakin viruses

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size, Touch screen, Weight

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife! She enjoyed it for school. Perfect size not heavy and touch screen is a plus! Very satisfied best laptop we've owned.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little thing! It's light, zippy, quiet, and doesn't get hot like most. I bought it for my college classes, and so far it's a beast.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Shanna – It's great to hear that Surface Laptop Go's speed, and light design fits your needs for school. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I have ever owned!Very sleek and very compact not too small!It really is on the go and it’s fast and cute!Battery life is good too!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that this Surface Laptop Go is the best you've ever owned. We hope you continue to enjoy its speed, and sleek design. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Size, Speed

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! I am really enjoying this laptop. It’s the perfect size and the processor is really fast. It is really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Touch screen

    Rated 5 out of 5 stars

    Great little laptop.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is small and lightweight and easy to use. The touchscreen is a great feature. It has Windows 10 and Windows Security for virus and malware protection.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Ms. Paula,

      Thank you for sharing your experience with your new Surface Laptop Go! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great laptop for college

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for college. Delivers the promise and a bit more!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very practical computer, easy to carry and I love it because it's tactile, I can navigate and zoom it without using the mouse :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    (Almost) Perfect Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything I was looking for in a new laptop! While many professional reviewers were knocking the screen resolution, I can honestly say it looks great to me. Colors look great and it gets quite bright, so bright that I don't have to have it on full brightness like my last laptop. In addition, the 3:2 aspect ratio is fantastic for web browsing and scrolling through documents. Keyboard is responsive and while it's a bit shallow, I can still type quickly and accurately. I'm probably in the minority, but I don't like a backlit keyboard, so it's a non-issue for me. I prefer to use a mouse, but the track pad is quite responsive, and I find myself using it more than I have on any other laptop. You can also open the computer with one hand and the bottom stays put. This speaks to the overall build quality, which is quite premium. Fingerprint sign on has also been reliable and accurate with only a time or two I had to reposition my finger on the power key. I would definitely recommend this over the base model, not just because of fingerprint sign on, but because this model is snappy and responsive with more RAM. The downsides? Not many for my use case, but I do wish the battery life was a bit better, but I do like the screen brighter. Also, full disclosure: I initially had the same model in Sandstone, but the power supply and/or the charging port didn't work properly. Easily exchanged it, but I had to go with the platinum color. Charging port works fine on this one (tip: you can also charge the laptop via the USB type-C port, which comes in handy). Overall, so far I would give this 4.5 stars, just due to the initial issue and somewhat disappointing battery life.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Josephine,

      We're delighted that Surface Laptop Go fits your needs so well. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    SOLD on this laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement laptop for a 2014 Toshiba that I really liked and would still be using if it could have run the latest versions of Windows and Microsoft Office, but sadly, no. I LOVE this Surface! Little tricky using Google or Chrome, but there's a work-around. The keys have a nice touch; it's super light; super fast for my small business; and setting it up was a breeze. I like the fingerprint feature to log on and the magnetic power cord. Where's that been my whole life?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this laptop for over 3 years and it is still running great! It got me through college and personal use, plus I love the color

    I would recommend this to a friend