Customer Ratings & Reviews
- Model:
- THH-00024
- SKU:
- 6428998
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.
This summary was generated by AI based on customer reviews.
Pushy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say much since it's still in the Box and just picked it up.
I would recommend this to a friendGreat budget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lower battery rate than advertised Annoying with not being able to use chrome OS
I would recommend this to a friendDecent laptop not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small and not as well designed as a Mac which isn’t too much more expensive.
I would recommend this to a friendDo not buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad computer, do not buy! I regret not listening to my instincts with this. I've only used this computer twice and the screen is completely frozen already. I had done so much research prior but I was swayed into buying this from a Best Buy associate with the reassurance that the reviews were not accurate. Very, very angry.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6
Not very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too small. Traded this with MacBook air and MacBook is better both in performance and storage.
No, I would not recommend this to a friendBad cord
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cord does not work - does not charge my laptop. Plugged it in overnight, did not charge. Realized the light did not come on. The cord is messed up and does not charge the laptop
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello – We're sorry that there's a charging issue with your new Surface Laptop Go. This product comes with a one-year limited manufacturer's warranty from Microsoft, so we urge you to contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/ Hope that helps, Erica Surface Customer Care
Surface laptop pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt happy with this product had to return. Not fast enough and poor resolution.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very fast computer, we exchanged it, looks nice but lags a bit.
No, I would not recommend this to a friendOkay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop but battery dies VERY fast. Needs better battery life
I would recommend this to a friendEhhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant updates. I prefer a MacBook . It the screen is very clear
No, I would not recommend this to a friendPC good - batter not so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good PC however the battery died within a month and had to be replaced.
I would recommend this to a friendFunctional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. BEWARE of charging port. Battery life was not that impressive.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Darrian – Thank you for sharing. For tips on how to optimize your Surface's battery life, please visit our website: https://aka.ms/AA4r434 Hope that helps, Erica Surface Customer Care
Not bad not great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good entry level computer. Don’t expect too much out of it.
No, I would not recommend this to a friendUnhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop for 31 days. While working on it, the screen turned gray. I cannot reboot, shut down, anything. I can see the mouse and the keyboard lights up. I have an appointment with Geek Square who can hopefully fix this, and I truly hope I won't be charged as this is supposed to be a high quality laptop and is only 31 days old!!!
No, I would not recommend this to a friendStudent Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for average work . But it does overheat easily
I would recommend this to a friendPixilated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop, but had to return it due to screen becoming pixilated.
I would recommend this to a friendToo many software limitations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent hardware, but too many limitations with the OS. Cannot install software like Bing Wallpaper, Zoom, and Microsoft Teams. But the full Office 365 Pro Plus installs? The final nail in the coffin - no Windows 11.
No, I would not recommend this to a friend- Cons mentioned:Heat
Bad laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned and exchange and I receive another Laptop it come dead with no charge it loosing charge fast I just turn it on it very hot under I’m about to return it again
No, I would not recommend this to a friend Basic for Work/School
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop to use for school or work only. Did experience a few problems within 1 year warranty of the battery or certain keys not working. Battery life and overall picture could be better for the price I paid.
No, I would not recommend this to a friendnot happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug in will not stay in not happy and the windows s will only let you download Microsoft I already paid for Norton will not let me download
No, I would not recommend this to a friend