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Customer Ratings & Reviews

Your price for this item is $489.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 2585 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,585 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop is no heavy , beautiful color and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Very nice and beautiful laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer! Nice color and size. Faster and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and awesome❤️❤️ i recommend this beauty to everyone! Nice color and runs faster❤️

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! I used this during school and after it works great and it very fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great compact option

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a compact portable option to take on the go. Love it all around.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop. light weight. easy storage. functions very well

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Windows Laptop - Touch screen

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's tiny and compact. Perfect for a college student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Microsoft laptop!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop to get as ur first experience.I would say it’s better than the apples ones because it has a unique charging port and it releases the warm air energy from your laptop which is great. This Microsoft laptop also has amazing features and few color choices. And to make it even better and safer I would suggest getting the anti-virus. I don’t regret my decision. Go buy it!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Student laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect little computer for that college student light weight

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth and efficient

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great for my college years and did everything I needed

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    The best Surface ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already purchase a Microsoft surface once and the machine is extremely reliable and lightweight. But the Surface laptop is even better. I can keep it on my lap where the previous PRO 4 doesn't fit anyway. I'm very happy with my purchase and about BEST BUY , there is a better place in America for buying low price top merchandise ? Not that I know.....

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Excellent Christmas gift to myself!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I love this laptop!! Exactly what I was looking for, size, speed, color. Just perfect!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're delighted that you love the size and speed of your new Surface Laptop Go. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    My new work and play tool.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to navigate, lightweight and overall an excellent computer. However, it gets hot fairly quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Definitely a good cheap laptop to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality. and has a good battery life. I purchased this 5 years ago

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 5 out of 5 stars

    Jan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to navigate, touch screen is great. The laptop is easily portable, very lightweight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled that you love the touchscreen and portable design of your new Surface Laptop Go. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Touch screen

    Rated 5 out of 5 stars

    My fave laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, slim, fast and easy to use. Love the touch screen!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Surface Go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very sleek, fast computer. lightweight. would like led keys, but it’s solid for the price

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Cute! School use! Lousy charging port.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop for school! Only downside is how small it is, but the screen does a great job at having the text legible when putting your V-Textbooks on one half of the screen and word for taking notes on the other half. Beware though! The inside is the type of matte material that absorbs oil, clean often! I’m knocking off one star because the fan runs at a moderate value and kicks in when not doing much. Keep it off your lap or don’t rest it on a couch/pillow/bed while studying. Get a cheap little laptop stand to avoid this problem. If you’re keeping it at a desk, it won’t be a problem at all. Though it’s easily avoided I’m keeping one star off because the charging port is a problem. With most surface products, the charging port has an audible snap or click noise when the magnets are locked in and holds pretty nice. For this laptop (probably because it’s the budget line) it’s very finicky. When I originally purchased it, the charger never started in place, often fell out and sometimes would not charge. I exchanged it thinking there was a defect with the one I bought. The issue is better now but at least it stays charging. Still no audible click and a very lousy hold. Try to not move it too much while it’s charging or just leave it closed on a desk to charge for about an hour or two. It charges fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop for school, i completely recommend it

    I would recommend this to a friend