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Customer reviews

Rating 4.6 out of 5 stars with 1618 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,618 reviews
  • Rated 5 out of 5 stars

    came back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got myself one first ..... then got another for my boyfriend. im considering buying one for my mom now lol

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microsoft Nailed it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It is compact and feels good to work on. I take it with me everywhere

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Travis – We're happy to hear you've found the perfect travel companion in your new Surface Laptop Go. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great except for battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice, thin and light device. Unfortunately, the battery only lasts 5-6 hours, so bringing it to school is problematic.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that you like its lightweight design. Please check out our website for tips on how to optimize your Surface's battery life: https://aka.ms/AA4r434 Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great very versatile and doesn't take up a lot of space in a backpack or bag while carrying other books

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you love Surface Laptop Go’s lightweight design. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great easy & fast pick up customer service was very helpful and freindly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great small laptop for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great small laptop for the price Don't regret buying it at all what a great computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface 4 Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and reasonably priced. Every bit as good as my Surface Laptop

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    The best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it for 3 months and so far it's a lot better than any laptop I've ever had. I really enjoy how small it is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use ,I can use in any room,iam glad I found what I wanted at best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Resourceful

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful for our son and thinking about getting one for myself in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Electronics Store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not the staff’s fault. The Surface was hard to start up it 3 days just find word document. It was not easy, it did not work well. Now it won’t turn on fully charged. Black Screen. Steven W Stone, I have made a lot of purchase, used Geek Squad. Always, Great Service. Sometimes their is something wrong with Product. They always replace or repair any product That Is why BestBuy is my Store for Electronics!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love mine! Simple, lightweight, and easy to carry! Perfect use for stay at home side job or college!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    work tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the machine is great size and perfect for web base field work!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Great for students. Good portable computer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something on the smaller side and this is perfect. Plus the color is beautiful. :)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Christy – It's great to hear that Surface Laptop Go is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for work and such a clear screen. Portable and accessible at all times, love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the graphics and portable design of your new Ice Blue Surface Laptop Go. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Ok laptop for first time user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Magnetic charging port is nice for kids and adults. No worries about trying to find the charging port. Lightweight for the kids. Touchscreen and nice for first time laptop users. Cons: S mode cannot be reinstated once exited. Battery life is only 4 hours if continuously used like working on building games or instructional games with constant input.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice enough but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace an iPad so I thought I'd give this a try. Had some old Windows based games on disc I wanted to play again and thought I'd combine that with the functions I used on the iPad (mostly email, web browsing, reading e-paper). It's pretty quick and have had no issues; so far/so good. Maybe I just need more time with it but miss the iPad (smaller keyboard, battery seems to last longer, bit more portable).

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use touchscreen so convenient I love it it’s better price better than that Apple computer

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for a new laptop. Found this one & just love it! Small & easy to use!

    I would recommend this to a friend