Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1618 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,618 reviews
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop at an affordable price, the only thing is the battery life is not as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Student requirement

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints yet. My child has been using it for summer school program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the purchase

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Wish my mom wanted to keep it so I could steal it from time to time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop was bigger and this one seems to be a better fit for my use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Laptop Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Surface laptop for my son. He has not used it yet so I do not have a review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads fast and starts up in seconds good for more office or school stuff and documents it’s does fairly well with gaming

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Roberto – We’re thrilled to hear you love Surface Laptop Go’s boot speed. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface Laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is exactly what i needed and had positive experience with Best Buy staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quality laptop from Microsoft and bestbuy highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in this item.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a year and a half in and it seems the fan is already broken. How can something tha costs this much be SO CHEEP. When did it become the norm that we accept what ever cheep crap they are willing to sell. Not happy that this brand name did not even last two years without problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a good experience with a knowledgeable employee. Glad I close the laptop I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is great. The customer service was fabulous. I will definitely ship there again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale. Awesome for the money spent Good quality for what it's used for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Feels very well built, great action on keyboard and high quality screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ready to use from the start. Pad is very sensitive have to be careful not to move to another window

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good lapto

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for students. Bought it for my daughter tonuse for school and she likes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Microsoft surface pro 4 before but gave it to my sister and got this for myself and I love it!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for being a loyal Surface fan; we hope you continue to enjoy using it! Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Does what it's supposed to and connects easily to accessories.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    awesome small laptop!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    runs very smooth. only thing i have trouble with is the finger print thing. for some reason it wont recognize my finger print.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop did not turn on after a year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop just lasted for an year. The Laptop totally went down and It took $225 for me to retrieve the data from this laptop. The service guy said he cannot do anything on Microsoft Surface Laptop but finally managed to get the data only. And adviced me not to buy the Microsoft Laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses it everyday for school. Hasn't slowed down or given us any problems.

    I would recommend this to a friend