Customer Ratings & Reviews

Great, just a few issues w the charger and how it gets hot.

Like the computer but my charger broke within 10 days of owning.

I really like my Microsoft Surface Pro. Great computer.

Computer is light weight and easy to set up and use. Charger that came with computer did not work and Best Buy was absolutely no help in getting a replacement!

great product , just i little smaller than i expected

Little smaller than expected but love it otherwise.

Power source cord or core or something malfunction. It stopped working after three months. Took good care of it because I am still paying on it but definitely didn’t last even though it was cared for super well. Geek Squad had it repaired but they didn’t tell me when I’d it back or what was actually wrong with it. I thought the whole thing with the laptop was unreliable. It also heats up way too fast.

3 Star is all i can give. One star less for not having a Keyboard backlit with this price range. And one star less for battery life and fun noise. I needed a windows machine for my computer class however, this is not something like my Mac pro.

First off, I want to talk about how great the Microsoft Surface looks and it runs so smoothly. The Microsoft surface is sleek and easily portable. It comes with a MagSafe charger that locks into the charging port for a fast and easy charge. You can customize the background and lock-screen with personal photos. It also has a fingerprint scanner for easy access when logging in. It comes with a search button for easy access to the internet for any questions you may have. This is the first laptop I’ve ever bought and I’ve been happy with my purchase. I’ve enjoyed how easy it has been to use this product and how simple it is. I've had only one problem with it since i've received it. I tried turning it on, but it wouldn't turn on. I plugged it up, I tried pressing/holding the power button, and I tried turning, closing, and opening it up again to no avail. Eventually after a couple of minutes of panic and fear that my laptop had just given up on me, but it finally had turned on. When you first open the laptop it welcomes you and takes you through the steps of setting up your account. This makes the tedious process of setting up your laptop and accounts; an easy process. Microsoft Surface is a great laptop for multiple uses, like office work, school, gaming, etc. It's an extremely diverse laptop with multiple features and abilities. One thing I don't really care for is the MagSafe charger, only because it slips out with a light tug from the cord. So you might come back to a dead laptop just because you accidentally tripped over the cord without noticing. I like to play games on it in my free time; so I have a slight problem with how the fan gets a little loud trying to keep the laptop cool. Though I try to keep in consideration that this isn't a gaming laptop. As far as work features, I've used the Microsoft touch to do my homework and driving school. It works very well and the keyboard layout is very nice in my opinion. In conclusion, it's a great laptop for those who don't want a laptop that only does one thing. I genuinely enjoy this product and hopefully, it stays that way throughout my use of it. I will come back and edit this review if that isn't the case but for now, this laptop gets a 4 out of 5 from me. Only because the one time it wont turn on and how easy it is for the charger to fall out.

The time of purchase was a good deal. Once I open it, it was not functional for me. I thought it was similar to my old surface but this did not work for me.

comes with 10s which will prevent you from downloading any program that is not made by Microsoft - not even Google Chrome or Firefox and Windows 11- you can unlock it though.

An okey to use laptop not the best in Microsoft line sometimes the face recognition doesn’t recognizes my face or finger print isn’t the best when powering it on.. Overpriced for a laptop

Microsoft Pro still not hooked up to wifi, can't use it. Copier still refuses to print some pages, & when it does print, it brings up a blank page along with it.

perfectly fine for the price. I bought a case and a screen protector separately. I'm using it for starting javascript programming and it's ok so far.

This laptop is just OK for the price. It only has 1 USB port so I had to buy Bellini connector with multiple USB ports and HDMI connector. It is a pain to carry an connector around especially when you are traveling. So it is not very user friendly. Also the Bm lack of backlit keyboard makes it very unfriendly to use it dark/ dimly root rooms. So I hate this lack backlit keyboard feature when I am working at nights in my bedroom.

Microsoft really needs to step up there game. This tablet is slow and the battery drains fast. Definitely staying with my iPad.

Not happy. The salesman gave me misinformation. He told me that the surface pen worked on this and IT DOES NOT.. I found that out AFTER I purchased the pen online.

PROS: This laptop has beautiful colors. It is super fast, and reliable. It isn't heavy, and it's tiny enough to fit inside a backpack. Set-up is also super easy to use too. CONS: Whenever you have more then 5 tabs open, the fans start to turn on, and become really loud. Fingerprint Sensor sometimes doesn't work, and it's glitchy. Color of 'Ice Blue' Laptop sometimes looks like the platinum version of this laptop, so it sometimes bothers me.

The design was stellar, but I clearly picked up a lemon. The screen was constantly flickering and scrambling within two days of purchase. I may purchase another later because I loved the feel and design so much, but I’m nervous from the rocky start. The screen quality is a real bummer and a higher resolution would have really pushed this into a full premium experiencing.

One issue with this laptop is the Webcam, it has a very grainy image, which is disappointing given it's brand new.