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Customer Ratings & Reviews

Your price for this item is $489.99
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The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 2585 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,585 reviews
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    loved it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practical, light, easy to use and beautiful minimal design. I purchased it right before a trip to Hawaii and I loved how light it is. The touch screen is a plus. The only negative thing I can think of if that the screen is glossy, which can be difficult to see outside with bright sun.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Laptop Ever!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This labtop is the best laptop i have ever had. It has everything i ever need and it is great for college with all of my classes and school work. I teach at college the software has easy design and layout that easily allows me to design and email all of my student. I have gotten all of my friends to buy the same laptop as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Speed

    Rated 5 out of 5 stars

    Best laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small but powerful! SSD and i5 processor makes such a huge difference in performance. I like the portability and use of a tablet, but having this laptop has made me love it more than a tablet. Just the fact of been able to use it on your lap is a must for me now. Been a Windows laptop, the battery is good but could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Touch screen

    Rated 5 out of 5 stars

    A Match made in heaven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Windows 7 laptop that was on its last leg. I told the tech person what I expected in a computer, what I wanted to use it for, and how much I wanted to spend. She looked at so many different ones. Finally ,she found one that is perfect for me, the Microsoft Surface Laptop Go.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Surface laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is my review of the surface go laptop. Nice build quality Head turner Battery life is good Great keyboard and trackpad Lightweight Pretty quick Now for the bad No backlit keyboard Cannot use a pen Gets very warm Not the best screen quality Priced to high should list at least 100 less The deal breaker was no backlit keyboard

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size, Touch screen
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this laptop. I wanted a macbook but decided to get this one because it was lower in price. I like how small and light it is makes it easy to move around and put in my backpack. The only problem I have with it is when it gets hot the fans can get pretty loud. Other than that touchscreen is nice and the fingerprint responses pretty fast. Happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I use it for my school work. I haven’t had any issues with it, and I love that it is touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the interface and touchscreen. Simple to use and something about it from other laptops I liked. I hate that I had to return this. Didn’t work with a device I bought it to work with. If it wasn’t for that I would have kept it. If you just want a simple laptop that works great recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 5 out of 5 stars

    Great Computer for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my son who is in middle school. It is very easy to use and the touch screen feature as well as the lightweight design is just what he needed. We wish the fingerprint access worked a little better. He does have to do it several times to log on using this feature. Still a great product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We appreciate you taking the time to tell us your thoughts on your new Surface Laptop Go. We hope it continues to serve your son well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Small but packs a punch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this laptop is exactly what my girlfriend needed for school. Its lightweight, affordable, and efficient for daily usage and getting school work done. The only thing I don't like about it is that the keyboard doesn't light up but other than that I highly recommend this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a beautiful laptop. Fast and easy to use. Nice color.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Great little all purpose laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great little laptop. It is used primarily for business; imputing orders, reviewing documents and reports. It has a 2x3 screen so the extra depth is valuable real estate so minimize scrolling. It is lightweight but sturdy, the keyboard and touchscreen are responsive and there's plenty of juice for watching videos.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Battery Life, Speed, Display, use, work, great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this laptop!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited almost two years to write this. I love this little laptop! I was previously an Apple user but due to job loss, this was the only laptop I could afford. I thought it would be perfect to hold me over until I could afford to buy a new Macbook, but I have lost the desire or need to do that. This thing is perfect for documents, web browsing, emailing, and all the basic things you'd need it for. I'm not sure how it would work for anything super technical, but if you need to do the basics it is perfect! My only issue is the keyboard isn't backlit, so if it is too dark it can sometimes be an issue. But that's actually the only negative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    College class

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop, what's a great buy it help my son to go to college? It's help him be able two look up all thing for his class. I would definitely buy another for one my kids.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great for a student

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I have had it for 2 years now and it has been worth the investment. I use it mostly for school and writing papers. The touch screen is a feature I had to have, and I would never get another laptop without it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Its build feels premium.. but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this computer for about two weeks. While I love the build and the feel of it (it feels premium) the aesthetics of it didn't make up for the lack of speed, how fast the battery drains, and its screen resolution (that's just me). If this PC with its size would've had a better processing chip, better battery life, and screen resolution in my opinion, this would've been a top contender to Apples laptops given its size. Theres other PCs on sale now that beats this to a pulp spec wise (Lenovos, Asus, HP etc.), but appearance and build wise its awesome... I do miss it, but I'd gone with something more reliable, more premium, and I'm able to get more bang for my buck (MacBook Air M1). This PC is great for someone who casually browses and doesn't plan on using it for substantial amounts of time (students for school, kids, quick Zoom meetings, or etc in that category) or perhaps great for someone who wants to feel as if they own a premium laptop, but doesn't mind its "meh" performance, than this one is for you. In my opinion, the surface line of laptops could've taken the cake and made its competitors go back to the drawing board if they would've gave its users what they're asking for spec wise. While it feels premium, its performance across the board with its slow I5 chips doesn't justify the high price tag... If it sounds like I'm going back and forth with loving and hating it, you're right... while was excited to own it, I was also disappointed... hopefully this helps out if you're looking to purchase this laptop lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    best choice ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have been waiting this for 4 days since my old laptop died suddenly, it's actually amazing, really smooth gesture and work fine with multitasking, looks great as well. Hope it will be reliable. Would recommend to those who want a portable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Microsoft Surface Laptop Go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of this laptop is just right, not too big and not too small. Smooth performance, very quick startup, and long battery life, at least 8 hours. It doesn't have a backlit keyboard but it has a touch screen feature which I really like.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Microsoft surface a great little laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I needed a lightweight, portable laptop for mainly zoom meetings and word processing and this is perfect. I really like the keyboard. Set up was very easy. Has a decent battery life between charging. Overall a nice sleek little computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that your new Ice Blue Surface Laptop Go is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft