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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Laptop Go's ease of use, compact size, and light weight as significant advantages. Positive feedback also highlights the keyboard quality, battery life, and sleek design. However, some customers express concerns about the price point and occasional overheating, along with some fan noise. The fast SSD is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 487 reviews
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great laptop for daily use and travel

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's lightweight, durable and reliable. I've had it for over 2 years now. I use it for work and take it everywhere, even without a cover. Storage and battery life is good. I've had no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    MS Surface laptop Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this Surface Laptop Go for our daughter for college classes. The review is for the Surface Laptop Go Ice Blue model with the Intel Core i5 CPU, 256 gb SSD, and 8 gb of RAM. Unlike some of the higher end Microsoft Surface devices, this Surface Laptop Go does not have a backlit keyboard. This Surface Laptop Go laptop ships configured with Windows 10 S mode. However we did the one time conversion of Windows 10 S mode to Windows 10 Home, since downloaded software needed to be installed. The battery life overall is good, and this laptop can run for several hours without a charge. Overall this Surface Laptop Go is an excellent laptop for light to general use. Even videos play responsively on this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    A great device that works like butter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop is an extremely exceptional device for people looking for a well-built computer with all of the starter basics. This device model runs very smoothly, the keyboard and trackpad is the most comfortable pieces of work I’ve ever felt, and the battery life is greater than expected. The touch screen works very responsively too, no lag or underwhelming brightness. I recommend this to all the people looking for something that is compact, works fast, and can get through a day’s work. Thanks, Microsoft and Best Buy also for bringing this item in stock.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Laptop Go for anyone interested in a compact and fast work laptop. We're glad that it fits your needs so well. Thank you for sharing your experience; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Weight

    Rated 4 out of 5 stars

    Enjoyable in smaller size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thoroughly enjoy the aesthetics; the ice blue is quite stunning in person. The compact size is enjoyable, however, the compact keyboard will take some getting used to. On that note, the soft noise of the keys is pleasant as well. I do wish the keys were backlit but it's not a deal breaker for me. Touchpad is large and smooth but I prefer a mouse; easy fix. Traveling will be a breeze with the size and weight. Highly recommend. Touchscreen is handy as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to use my laptop for a few weeks before making a review. I am enjoying my new Microsoft laptop. It is lightweight and a perfect size for me. The definition & clarity of photos is outstanding. It only took a few days to get used to the mousepad touch and I love it. The processor speed is adequate. I haven't had a real chance to test the battery life yet, but have experienced no issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great laptop in a compact form

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this laptop for a couple of months now. The battery life is great. What I love most is how compact this computer is. The thin form and light weight work well with fitting into my bag. I fly on the airlines every week, and don't have to carry a bulky bag to protect it. It is very durable! I would definitely buy this laptop again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is a workhorse. It is portable, fast, and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the best, small in size and best quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, great size, easy to carry on campus!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great economic laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for on the go. Compact and great battery life. Littl trouble running larger adobe programs ie premier, but to be expected.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    Beautiful & compact!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! A much needed upgrade from my iPad. Still offers all of the convenience of touch screen with a beautiful sleek design. Quick computer, perfect size for traveling and on the go, comfortable keyboard.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sarah – It's great to hear that your new Sandstone Surface Laptop Go is a good fit for your needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into the store looking for a completely different laptop but when I started looking around and comparing everything I got completely drawn to this laptop. I love that it's super small and super light and it's just as easy to use as my old laptop and yet so much faster. The colors are very bright and true and the camera is also much more impressive than most other laptops. If you plan on using a laptop as a quick go-to and only using it for the most important tasks for school, this is an amazing laptop and it's perfect for college students.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for recommending it to others. It's great to hear that it’s a good fit for your needs. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Size, Weight

    Rated 5 out of 5 stars

    Surface lap top go to go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a new lap top that was convenient and functional this was the perfect fit. based on the light weight and size this fit perfectly to replace old bulky computer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is sleek and functional. Is perfect for working from home. Holds battery/charge very well. Always get complimented on the color when travelling.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Basic web browsing, office editting

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my sister to do her schoolwork. Performance is adequate, basic web browsing, office editing, light coding, etc... Plastic build but very good, passive cooling so no fan noise Screen is a bit on a small size, 13' would be better Keyboard and trackpad are up to Surface standard, accurate and responsive Expensive for what it can do though, you can get a better performance with other brands like HP x360, Lenovo flex, Dell Pavilion. However, consider this is a Surface, you are paying for Microsoft build quality, and Windows support

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    comp

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good use for personal or work. screen was good with fingers! battery was solid!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!!! I made the best option to use this laptop for school and I don’t have any bad reviews for this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice and light

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very nice and easy to carry around. Got it for an 'on the go' laptop and I love it. also, a very pretty pinkish shade

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed, Weight

    Rated 5 out of 5 stars

    Wonderful laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Lightweight and easy to take on the go for college. The size is perfect and it is very powerful and fast for such a compact machine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're delighted that you love the speed and lightweight design of your new Surface Laptop Go. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and very practical. Durable and easy to use.

    I would recommend this to a friend