Customer Ratings & Reviews

So far everything adds up, such a strong little computer for its size. Fast, easy to setup just don’t really like the s mode but you can remove it. Everything else is pretty much an upgrade if your coming from like a Toshiba or Sony

Great computer for what I need it to do. I downloaded a program to be able to code my BMW and it works perfectly. I wasn’t looking for a large screen and this small screen does great. I needed a laptop that would fit between my body and the steering wheel and this is it. Thank you!

I’m happy with the quality of the product so far although I have only used it for the simpler tasks (e.g., watching videos) and haven’t tried to install anything. And equally importantly, I had a great experience shopping at BestBuy. The price match was certainly a pleasant surprise.

The laptop itself is compact and easy to carry around but it's slower than I thought it would be for a new computer. I also wish it came with more than one USB port. Besides that, overall good purchase.

Super light weight and I love the color! I swapped the windows 10 s to windows 10 and have no issues. I needed to be able to use google chrome for work and edge for personal so this did the trick! Battery is fine, doesnt overheat, i love having the finger orint reader!

This is a very good laptop. The only complaint I have is that it can overheat easily as there is no air flow at the bottom. If you are cautious of that, it is a really good buy! The mousepad feels premium!

Would definitely recommend this for on the go business professional. Although limited in case options, this laptop has a wonderful premium feel and operates seamlessly with an easy to use keyboard (doesn’t light up) and great display.

I love this laptop! It's a perfect size for my use, fast processor, good graphics. My only complaint is the power connection. It is extremely easy to knock it loose. Very dumb design in my opinion.

I received this product for free from Best Buy as a member of Best Buy’s Tech Insider Network Program for my unbiased review. I’m a sucker for nice packaging so I was pleased to see that Microsoft rose to the occasion. Inside the box is the Surface Laptop Go, the 39 watt power supply, and a quick start guide. The Surface Laptop Go appearance made a very positive first impression with its sleek angular aluminum lines. I’m fine with the fact that the bottom is a polycarbonate resin. This Surface Laptop Go has a 12.4 inch screen. The laptop measures 8.1 inches by 10.95 inches and weighs in at 2.45 lbs. overall this makes for a comfortably portable device. I received the ice blue color and I love it. There is not much of a distraction in terms of ports. The Surface Laptop Laptop Go sports a USB A port, a USB C port, a headphone port, and the Surface Connect port. The connect port is for the power supply and also works with some Microsoft accessories like the Surface Dock. I was eager to get up and running so I started setup. This was pretty much the typical Windows 10 setup which is guided by the Microsoft personal assistant Cortana. Here you can answer verbally to Cortana’s prompts as you progress through the setup or you can bypass her and simply click your way through. Along the way you connect to WiFi and enter your Microsoft user account information. Less typical but very welcome is the step where you add a fingerprint so you can logon to the Surface Laptop Go using the built in finger print reader which is located on the power button. What a great feature which makes logging on fast and easy. The power key finger print reader lights up upon startup which prevents fumbling around for the right key. I would say startup took no more than ten minutes and is a straightforward process. Upon reaching the desktop I did some windows updates and then proceeded to install and setup Office 365. Throughout these installs I was happy to recognize that the Surface Laptop Go was a perky machine with its 10th generation i5-1035G1 processor, its 8gb of ram, and its 256gb SSD hard drive. In combination I was very pleased with overall system performance. Boot up speed is impressively fast at about 9 seconds. Also onboard is the newest WiFi specification WiFi 6 / 802.11ax. I have a WiFi 6 router and gigabit internet service but the Surface Laptop Go is my first WiFi 6 compatible device. Speed tests revealed blazing download speeds in the ballpark of 840 Mbps. That is over WiFi! Amazing. The Surface Laptop Go 10 point multi touch screen is a 12.4 inch PixelSense Display with a 1536 x 1024 resolution. Pixel per inch density is 148 and an aspect ration is 3:2. I’m perfectly happy with the screen resolution. I will mainly use the Surface Laptop Go for work and with video conferencing the new work norm I was also happy with the 720p HD f2.0 camera and its dual far field microphones. For your listening pleasure you’ll also find Omnisonic Speakers with Dolby Audio. You should know that the Surface Laptop Go comes loaded with Windows 10 S mode activated. S mode looks identical to Windows 10 but is limited only to apps found on the Microsoft app store. This means you cannot install just any program you want. For instance you can’t even install Google’s Chrome browser in S mode. Microsoft S mode is promoted as a more secure, stable, and speedier version of Windows 10. Don’t worry though. If you find this too limiting for your needs you can easily opt to leave S mode and use Windows normally. This however is a one way journey in that you can’t then go back to S mode after the transition. My overall impression of the Microsoft Surface Laptop Go is overwhelmingly positive. I frankly think that specification wise that this version hits every sweet spot in terms of a performance standpoint. Sure it could have a better processor, more ram, a bigger SSD, higher screen resolution but that would all cost significantly more. Microsoft makes those versions too but I think that specification wise and design wise that this Surface Laptop Go is a remarkably sleek, speedy, and sophisticated laptop.

Love the design of this and the screen (despite lower than ideal resolution) looks great. Battery life is less than advertised but otherwise a solid laptop and a good user experience so far.

Great price point for a very functional computer. This is my second Surface pro. This is a basic but solid computer. We will use it for typical family (empty nesters) functions including word processing and photo storage in a cloud.

This is a great laptop for the price. You get the quality and specs of a laptop that usually costs 50% more. I bought this for my daughter for school, but once I got my hands on it I think we might use these for office workers.

This laptop is solid. The only real difference between this and the Surface Laptop 3 is the screen size and thus resolution. Our employees are loving the lighter smaller footprint.

Surprising good laptop for it's price point. I purchased this so I can have a laptop that's small enough to travel with and am able to do my work when not home. This did not dissapoint.

I love the touch screen, and it’s a perfect size for carrying around all day for work or school. Only knock would be it only has one USB, but you can purchase an adapter for that relatively cheap

This most certainly is an interesting little guy. There’s plenty to like, and perhaps a miss or two as well. I said little guy because that’s the first impression you have with the Surface Laptop Go. This thing is tiny, very light, and has the excellent build quality expected of Surface products. The lid and key base are aluminum, and the bottom is a reinforced plastic. It’s smooth and feels very solid. The full-sized keyboard has a very good touch, and the large trackpad is smooth and responsive. The only openings in the case are the USB A, USB C, and audio jack on the left, and the ubiquitous Surface Connect port on the right which is also the charging port. The cooling vent is hidden in the hinge and nearly invisible. The appearance is clean, high end, and cool in that understated Surface way. To be fair, I had did have some problems with my first unit, and Microsoft quickly sent a replacement. All three of the Go laptops use an Intel I5 processor and come with Windows 10 in S mode. If you don’t care for that locked down version of Windows, it can be switched to Windows 10 Home in a matter of seconds, but that is a one-way street … no going back. I have the top configuration with 8 GB of ram, a 256 GB PCIe SSD, and a fingerprint reader for Windows Hello (no face recognition). It’s quite capable of running the full Windows version. The onboard Intel graphics is not built for video transcoding or demanding games. It will handle everything the typical home user might throw its way including streaming video and can be connected to an external high-resolution monitor. With the sparsity of ports, you need an external adaptor to attach a monitor or to read memory cards, etc. However, that’s becoming typical on small lightweight laptops. I ran speed tests with Novabench, and the scope of 1750 overall was much better than the diminutive size might suggest. CPU, memory, and disk speeds were very good with GPU performance as the only weakness. The value-priced base version with only 4 GB of ram and a slower 64 GB drive will be more limited. That unit should be a good match to Windows 10S and do well in the educational and youth market competing with Chromebooks ... while looking much cooler. There are things that I found lacking at the level and cost of the unit I have. There’s no keyboard illumination. It’s small enough to use on your lap in the evening, but the keyboard is a drawback. Microsoft spoiled me with the high resolution of the Surface Pro, and the GO’s 12.4-inch screen resolution of 1536 x 1024 is a bit low. It’s certainly not a bad screen. The color and brightness are first-rate, and I like the 3 x 2 format with the small screen. At $550 for the base model, it’s probably acceptable. but at $900 for this configuration, I expect more. The battery life is good, but don’t expect the maximum time listed unless you use battery saving mode and don’t do a lot of heavy demand processing. I found that 8 hours seemed more accurate in my use. With its fast SSD, it comes back to life instantly from sleep mode and boots very fast. This isn’t intended to be a primary production machine, and in typical intermittent use, it should more than last the day. I find that the more I use the Laptop Go, the better I like it. It’s super portable, very fast, has a great keyboard and trackpad. Also, the camera, mics, and speakers are all better than average. All this comes in a very small, eye-catching package. Although as part of the invitation-only Tech Insiders Network, this product was provided at no cost to me to provide an honest and unbiased review, I can honestly say it’s a product I would recommend to my friends.

Very good laptop for the price point. Only thing i was not expecting was the high fan volume not present in other Microsoft Surface products.

Nice and lightweight -Returned for the Lenovo. I went to two different Best Buy‘s talk to three different salesman they all say the Lenovo was a better choice.

I absolutely love the Surface! I had a previous one that lasted for years! I can now browse through my interests more easily. So much faster then my previous Surface! Overall a great computer!

I love this laptop. I love how the keyboard is positioned and how the screen looks. The battery is great. I love the color too! There are no concerns.