Customer Ratings & Reviews

This Microsoft PC has been awful. After just over one year of use, the mouse is sticking and so is the power button. We are going to have to replace it with a new one, so I recommend buying an extended warranty if you want this machine.

I purchased this computer. It is awesome. But after having to have it replaced four times, I asked if they would upgrade the next one to the Surface Studio 2. They said “NO.” They sent me the next one and when I went to download my software that I use, the computer couldn’t find the operating system. I called the Geek Squad desk and told them I have lost all confidence. I have every Microsoft Laptop they make. I didn’t want my money back. I just wanted a computer that worked. They ended up refunding my money. I bought a Lenovo ThinkPad. It was almost 3 times less expensive. What a bummer for me. I have every accessory for Microsoft computers.

Got super hot very quickly, didn’t run fast, needs to restart every 5 seconds

Product doesn’t work False advertising It’s show open box never said it’s used

It's a great laptop, however it gets heated quickly.

Hate this computer. Wish I’d gone with apple Bought the Microsoft software and it’s awful…clunky and loaded with their proprietary search and constant upselling.

Fairly slow and not great. There are better options for the price. Also, please not that it doesn't have many side inputs like USB.

Very basic laptop with no real soul or personality.

I was unable to connect to the wifi the same day i got device.

This computer never worked properly from day one. I misses the return date but I would advise to potential customers please do not purchase this item.

I had problems with it not connecting to the internet and freezing on me ended up having to reset it multiple times

Piece of well made junk . Operates like a small boat anchor should. Save your money and look at Lenovo, or Asus, or Acer

SSD stopped working after two months. Not worth it.

Terrible laptop, basically a super sturdy cheap chrome book. Took like an hour to setup when it was fresh, had to hit back button and restart the update. First and last surface.

Super slow computer not functioning well at All. Nice color.

Very slow laptop. Cannot fine well with heavy system on loading. I am going to return it.

Didn't turn on and we charged it overnight, returned it for an apple.

screen was too small and the fingerprint scanner thing was bad

Battery is really low not holding a charger longer

Nowadays laptops seem to fit into two realms, the massive gaming laptops and those slim portable laptops to which this definitely fits into that second category where it excels with its price. I am most definitely impressed by its design and portability. Right out of the gate when unboxing this laptop you can tell it is a quality product as it has that premium feel. The lid being aluminum is what I appreciated the most as it wasn`t simply a cheap plastic laptop. Then the other thing I noticed unboxing the laptop was how light this laptop was as it is extremely light at only 2.5 lbs and thus easy to carry around, making it ideal for school, travel, or work. Upon opening the laptop, I will say I love the ability to open a laptop with just one finger which I`m glad they incorporated here with such a light laptop. Again, here you have to appreciate the aesthetics of that minimal design with the modern clean appearance. The keyboard does not include a number pad due to the size of the laptop, but the usability of the keyboard is perfect as the keys have the perfect amount of travel and are extremely smooth. Also, the fingerprint reader is a nice touch. The one knock I have here is that the keyboard is not backlit, but I suppose for its intended purposes this hopefully is not something that leaves to be desired by too many people. The trackpad is the other component that has a nice feel to it and is extremely responsive. When powering up the laptop setup was a breeze. The specs here fall right in line with that budget category and are more than enough for everyday tasks as if you are one that is focused on gaming that is a whole separate product category. However, when it comes to Word/Excel documents, browsing the web, and answering emails this does it all. This laptop was definitely built for productivity just by looking at the 3:2 aspect ratio whereas if you do plan to watch a lot of videos or movies a widescreen laptop may be better for you. However, with this aspect ratio it works great for those using Word/Excel as opposed to other laptops with a widescreen aspect ratio. Some may complain that there isn`t enough storage or horsepower under the hood here, but it has tackled all of the things I have needed for everyday work projects. Again, if you`re gaming or need a supercomputer to edit 4K videos this probably isn`t for you, but for the rest of us everyday users it fits the bill perfectly from a power standpoint. The two areas that are just a little less than perfect are the 720p webcam and display that is just under 1080p as both don`t have the greatest resolution, but they get the job done without any detrimental issues. On the other hand, the tradeoff of this is an increased battery life where this laptop lasts me an entire day of work on a charge and supposedly lasts up to 15 hours. With this is the fast-charging capability as when my laptop starts to get low it gets right back up to 80% in less than an hour on the charger. Overall, I think the Surface Laptop Go 3 is a great laptop for anyone who is looking for a stylish, portable, and versatile device that can handle everyday tasks. It may not be the most powerful or the most feature-rich laptop, but the value you get here is tremendous and for that reason I definitely would not hesitate to recommend it.