Customer Ratings & Reviews

Great computer. Only drawback is battery life. 5 stars

quick bootup time , beautiful screen but inwas upset there was no backlite keyboard

Good price, nice performance. My wife really love it

Love it. Easy to set up, In-store purchase was easy.

Great computer for the price! My daughter is loving it!

Don’t waist your money going for a Apple , you get the same features with a HP for 200 less

Nice give to my daughter for Christmas, she loves it very much

Great customer service at Best Buy and excellent Microsoft product

Pretty colour with a super look, bought it for my friend.

Good so far. There are a few things on the "like to have" but for the money it's a good value

Easy to set up and feels good to use. Great screen display

I've had this laptop for a little over a year and a half. I got it back in July of 2024, and it already crapped out on me. One day, randomly, no I didn't drop it, it just stopped turning on. Yes it's fully charged. I went and tried to fix it but nobody knows what's wrong with it. Apparently Microsoft laptops suck and I was unaware. Now I can't even repair it since I'd have to get it fixed by Microsoft, which pretty much costs the same as it would to get a different laptop. This laptop is unreliable, do NOT get it!

my daughter needed a new computer for college, and this was exactly what she needed.

This laptop feels fancy for a fraction of the price.

Bought for my father to replace his old one. He loves it.

I’m really liking this computer. Very user friendly.

It’s a good product, my laptop surface go 3 it’s amazing

I bought a Windows Surface Pro 6 years ago and still use that laptop semi-frequently when I need to travel since it’s light weight and has a fair battery even this many years later. I’d heard that the new Surface Laptops were also very light and portable but nobody I knew had one. Now I’ve received the Surface Laptop Go 3 to try and I can confirm this is a very portable laptop and the battery seems amazing. Inside the box is the usual laptop, charging cord bundle, and quickstart documents so nothing mind blowing there but the box itself is a tight fit of thick sturdy cardboard that protects the unit itself inside really well. It’s almost a shame to throw it away/recycle it with how sturdy and tight fitting it is. Once you get into that box and pull it out there’s the typical protective film/sticker all around it which comes off as easy as can be. First thing out of the box I noticed was that it was super thin and weighed almost nothing, this laptop was the most travel friendly electronic device I’ve owned yet from first glance/weight check. Once you’re logged in and Windows has finished it’s setup interrogation (I really wish I could synch my email up AFTER I’m looking at the Windows desktop after fulling powering on) you have the same Windows experience you get on your desktop or laptop. This kind of surprised me a little as I expected a watered down experience along the lines of what a Chromebook does. Nothing feels lesser here, so if you don’t like Windows you won’t like this (although not sure why you’d get a Windows Surface Laptop if you don’t like the OS), it’s snappy and doesn’t hang up or lag at all. There’s no graphics power here, this is for office work not gaming or graphic design, given the Core i5 processor with only 8gb of RAM. Still, the battery seems to go for much longer than most of my other devices including my phone. I never let it run all the way down but the company claims 15 hours of battery and I probably could have gotten at least 12 if not more. The touchscreen is a touchscreen, nothing out of the ordinary good or bad here. I didn’t feel like the keyboard was cramped given how small the laptop is, although maybe if you have large hands you may have a little more backspacing to fix typos than someone with smaller hands. Your biggest downside for this laptop will be a lack of accessory ports. You get a USB A, USB C, and a headphone jack on the left side and the Surface charging port on the right side (for charging the laptop, to my knowledge there aren’t accessories that use this port). The headphone jack is kind of pointless in a world with all bluetooth headsets but more options are better than less. USB-A is going out of style fast but there’s still lots of thumb drives around my house that use it. I don’t understand the lack of a card reader, which seems like would be just as relevant or more than the USB-A port. Considering the hard drive is less than half a terabyte if you get the largest size and there’s no way to expand your storage other than using those USB ports, it just seems short sighted. If you don’t mind the small storage and lack of ports then you’ll find this lightweight touchscreen laptop a battery powerhouse that will let you stay productive even with a long layover or car ride. Only time will tell how the performance will keep up as the device ages but fresh out of the box its smooth and bright, that’s to be expected. I wouldn’t grab it off the shelf as an impulse buy but if you think over what you want from your next travel computer and decide that storage space, multiple peripherals, or graphics intensive programs don’t matter then it’s worth a consideration.

Very frustrated. Purchased an open box surface with the assurance that it would be good to go when it arrived. Once it came, it was immediately apparent that it hadn’t been reset, as the previous owners log in credentials were still live. I was able to find their gmail account easily, which is a huge violation of their privacy. After hours spent on the phone with customer service and IT, they told me to bring it in to the nearest store and assured me it was an easy fix. Waited in line with customer service for 45 minutes (the person at the front of the store directed me there, not to the geek squad), finally was able to talk to the customer service rep, who promptly told me I needed to make an appointment with the geek squad, even after the person at the front of the store assured me that I didn’t need to do that. The next geek squad appointment was in two hours. I asked to just leave the computer and sign the paperwork with customer service, but they said it was against their policy and I needed to be the one to physically hand over the computer. I asked if they could make an exception as I had just traveled all the way there on my only day off with my infant son because of an error on their end, and they said no. I ended up just returning the product. 10/10 would not recommend.

Got super hot very quickly, didn’t run fast, needs to restart every 5 seconds