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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 484 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop Studio as a versatile device with a fantastic keyboard, fast performance, and a beautiful display. They appreciate its ability to function as both a laptop and a tablet, making it suitable for various tasks. However, some users have concerns about its battery life, weight, limited ports, and premium pricing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 484 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great 2in1 laptop!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop and it's what I have been waiting for. It's a laptop and tablet all in one. I love how Microsoft implemented this design. This allowed me to get rid of my Samsung laptop and iPad for one single device. I know some people say they wish it had a little better processor and graphics but it fits my needs. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product. It has a good processor and performs well for multi-tasking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface laptop studio is great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops I have owned! Very versatile and powerful! Display os wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For college

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it for our oldest daughter because she is starting college this year. So far she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with it. It's also pretty user friendly for someone who mostly uses it for connecting to the internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the touch screens feature that can convert from laptop to pad mode.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs well. Prob about 8/10 for watching movies but handles most of tasks without issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Computer works like a charm. Delivery was timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flexible Option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great computer! I use this for Architecture School and runs everything perfectly

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Really Nice but Also Really Problematic...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from my Surface Book 2 (15 inch), I was excited to have another powerful Surface laptop but this wound up being what I know think of as a mistake of a purchase due to a plethora of issues that plagued this machine for me. While the performance of this laptop was alright I honestly think that it could have been better. The biggest strength of the laptop studio line replacing the book line is ditching ultrabook processors for laptop ones. This means that you get better performance while now sacrificing battery life. On the subject matter of batter life, it was extremely unpredictable for this laptop. You definitely never could do anything really intensive on it while unplugged even with it throttling processor speeds to help with power draw while not charging. While doing things like web browsing (mainly with the Edge but had similar experiences with Chrome and Firefox) I would have days not making it to six hours of battery usage and other days surpassing twelve. If you need consistent battery life, this laptop is not the one for you. The build quality of the unit I have was as questionable as the selection of ports they gave you get with this laptop (missing an SD card slot, and HDMI. The HDMI sucks since universities are requiring that port and lugging around a dongle means you may forget it for a presentation). There was constant creaking from the body of the laptop and some areas had significant flex to it. The metal scratches without trying, and the hinge for tilting the display squeaked pretty loud right out of the box which is concerning for a laptop at its price point. Another concerning thing was the touch pad moving the cursor when trying to clicking on things with the mouse, and the odd issue of the Windows 11 start menu spastically triggering itself to open for no apparent reason (operating system reinstalls did not help). Leaving things off on the positives of this laptop, the display is phenomenal and while not the best it is incredibly vibrant and smooth. The optional Surface Slim Pen 2 accessory you can buy of the laptop is leagues more accurate than the outgoing Surface Pen 2 my Surface Book 2 used. There is now essentially no jitter with drawing straight lines with the current pen which makes it match the competition such as the Apple Pencil. While the Intel Processor of this laptop gets pretty hot, I do think that the laptop does a good job at making it so the heat in not concentrated in places that hit your hands as much. Thermals is a strong point of this laptop, While I really wanted to love this laptop the glaring flaws of this machine did not allow me to do that. Hopefully I just got a lemon but seeing some of these issues getting discussed online communities and forums was something I should have looked into before purchasing this machine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Packs a punch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SLS (Surface Laptop Studio) is simply the best device on the market right now. It is the best "convertible" device you can get. It has all the premium features of a surface laptop with all the functionality of the surface pro. One thing I'd encourage you to do is pick it up. It's heavy. Much heavier than you'd think. Make sure you're comfortable with the size and weight of this powerhouse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you ever need:) haven’t come across any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, size, system and color are fantastic.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Digital Design Life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter as an upgrade for my daughter as she enters into her digital media studies. She loves it. It was really allowed her to explore her creative side as well as allow her to enjoy it recreationally. Its price is not for the faint of heart, but we consider this a long term investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much needed upgrade from my surface pro 4 because i do a lot of photo editing and I LOVE it!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Versatile Artist dream machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros- battery life, display, versatility, trackpad, keyboard, sound quality. Cons- separate purchase for pen, requires dongle for external hardware support such as SD card, USB etc. Overall, great for artists and would have been better to market to us artists instead of gamers. Not a machine for everyone and the separate purchases to an already pricey machine makes it an investment for some to think about. However, it worth it for artist's alike.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Aaron – Thanks for giving us your honest feedback. We're thrilled that you love Surface Laptop Studio’s versatile design. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Design, Keyboard quality

    Rated 5 out of 5 stars

    All around great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic design, amazing keyboard, terrific pen control. Love this laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Short on the motherboard is common

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never take the time to write reviews, but in this case I have decided that it's enough. I had to buy this computer 3 times between 2 different states. The 3 broke down with a short on the motherboard. Yes, it is amazing when it works, I had it 3 times, but I got left out with all my information lost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love this machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, powerful and lightweight. Im using this for dailies on indie film sets and i love it

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavier than expected/Wasn’t comfortable writing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionality this is a good laptop. The video card is less than what I’d prefer at this price point but it did what I needed it to do. The cons: 1. Heavier than I prefer. This is almost the same weight as my 16” MacBook Pro. 2. The height of the screen for writing isn’t comfortable when it’s flipped around and used as a notepad. I returned this and purchased a Surface Pro 8. The surface when used for writing feels more like a notepad.

    I would recommend this to a friend