Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Pen for its ease of use, overall performance, and compatibility with devices like the Surface Go. Many appreciate its suitability for drawing, good battery life, comfortable weight and feel, and sleek design, with some specifically loving the available colors and accuracy. However, some customers find the pen to be a little pricey and have concerns about the tip durability, while others have noted issues such as lag, the absence of a clip, and weak magnet strength.
This summary was generated by AI based on customer reviews.
Dead on Arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrive dead had to purchase a battery and it hasn't sync up with my surface pro 7 plus. I'll try again if not it's going back.
No, I would not recommend this to a friendSurfacen penj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doersn't work with Surface plaform incliding Geek Squad try to make it link. Do not pruchase.
No, I would not recommend this to a friendDissapointing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed within 12 months and getting a replacement has become impossible as failed pen will not pair with the tablet.
No, I would not recommend this to a friendI bought it USED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the pen at a discounted price because it was returned after being used. When I opened the box the ppen looks like it was in someones mouth and they were biting on it. The top and side buttons don't work either.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry to hear your Surface Pen did not arrive to you in the appropriate fashion. We recommend reaching out to Best Buy's support team to see if they can help remedy the situation. You can reach their support by calling this number here: 1 (888) 237-8289. We sincerely hope this helps.
Best,
Heather
Surface Customer Care
Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too broke. First night really expensive. For that to happen
No, I would not recommend this to a friendThanks for nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Microsoft pen that I’ve had that stopped working. Better yet, this one stopped working after only having it for four weeks!
No, I would not recommend this to a friendI have to buy it for work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked one day then started blinking so I took it back
No, I would not recommend this to a friendStay away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second surface pen to break. The pen has a design flaw that breaks a resister making the pen unusable.
No, I would not recommend this to a friendCrooked Lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pen couldn't draw a straight line, it skipped and broke the line.... I had to return this item.
No, I would not recommend this to a friendDoes not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought stopped working after week. After I returned it, the second one stopped working after a month. Now I am stuck with a product that does not work.
No, I would not recommend this to a friend$100 pen died after only 8 months of use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this pen daily. It stopped working while I was using it. The battery has power, the computer detects it through bluetooth, but it won't write on the screen any longer.
No, I would not recommend this to a friendDoes not work whth Yoga 6.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with my Lenovo Yoga 6. Computer recognizes it and pairs but it doesnt acrually do anything. Will be exchanging.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pen sucks my stopped working less than a week after buying it.
No, I would not recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great up until a few days ago. I ran all updates, replaced the battery and the writing tips. All the buttons and pairing work it just wont write.
No, I would not recommend this to a friendGreat for three weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month, the pen no longer works. I'm disappointed that I did not do more research on this- it seems to be a common issue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to reach out and share your experience with the community. We're sorry to hear you're encountering difficulties with your Surface Pen and we'd like to help. We recommend looking at our Surface Pen troubleshooting link here: https://support.microsoft.com/en-us/help/4023523. If you'd like additional help, our support team is eager and available to help here: https://aka.ms/AA4rbq6.
Best,
Rebecca
Surface Customer Care
Not a Wacom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No where near as good as a Wacom pen, can't program shortcuts, it's limited to what you have to choose from. Needs a rubber grip it slips out of my hand a lot. It's ok....could be better.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your honest experience with Surface Pen. We'd love to help you get to know your new tool. To program shortcuts on your Surface Pen, check out our how-to tips here: https://support.microsoft.com/en-us/help/4023514.
We hope this helps!
Kindly,
Jessica
Surface Customer Care
Any one have the same problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason i get a blue screen of death when i use the pen on my surface pro 7 right away so i just use my finger as a pen
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ricky - We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care
Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 4 months before the stylus stopped working. Typical Microsoft. Garbage
No, I would not recommend this to a friendSix weeks and it stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a short period, with minimal use, my pen has stopped working at the point end. I am quite frustrated that it has already happened and limits my ability to work as I like.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out and let us know about your recent experience with Surface Pen. We would love to help you sort out the difficulties you are experiencing to get you back up-and-running with this powerful tool. Please don't hesitate to contact our team for assistance here: https://support.microsoft.com/en-us/contactus/.
We look forward to hearing from you soon!
Kindly,
Jessica
Surface Customer Care
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen has stopped working after a month of use. The battery is at 98% the buttons work but it will not write anymore.
No, I would not recommend this to a friend