Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the product's exceptional ease of use, strong overall performance, and good compatibility, with many also praising its long battery life, accuracy, comfortable feel, and sleek design for various tasks like drawing. However, the price is a notable concern for some, alongside issues with tip durability. Less frequent feedback mentions occasional lag and connectivity problems.
This summary was generated by AI based on customer reviews.
Geat pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pen, works good for the surface. Very durable
I would recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have to worry about printing docs to sign...
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I thought it would be and does a lot more
I would recommend this to a friendThis pen is terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my worst purchases of 2021. It doesn't have an obvious rechargeable battery and there is no place to store it attached to my Surface Go! Apple def did a better job with their design.
No, I would not recommend this to a friendcrappy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mine quit working, any idea how to make it work.............................................................is that enough characters
No, I would not recommend this to a friendThird One I’ve Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it’s great, but they die on you too fast and it’s not the battery cause you replace it and no luck. Still dead. I’ve taken mine to Microsoft Stores and they just told me mine shorted, but like I said this is my third pen I’ve bought.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Christopher,
Thanks for taking the time to reach out. Our support team would love to chat with you to see how we may be of assistance. We highly recommend reaching out to our team here: https://support.microsoft.com/en-us/contactus/.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Didn’t pair or come on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my husband this pencil for his Surface 6 and we could never get it to turn on; we’ve tried changing the battery and still no luck! We eventually gave up and took a Loss.
No, I would not recommend this to a friendThe entire M$ system is junk.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's some bad ones out there. If you didn't buy the extended warranty you'll be sadly be inconvienced to get a replacement. No sympathy.
No, I would not recommend this to a friendPen have issues, read reviews on the internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke the week after I got it. Is an expensive item that I need for my task. I got too busy to return the item right of way and now is difficult to get it replace.
No, I would not recommend this to a friendI bought it USED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the pen at a discounted price because it was returned after being used. When I opened the box the ppen looks like it was in someones mouth and they were biting on it. The top and side buttons don't work either.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry to hear your Surface Pen did not arrive to you in the appropriate fashion. We recommend reaching out to Best Buy's support team to see if they can help remedy the situation. You can reach their support by calling this number here: 1 (888) 237-8289. We sincerely hope this helps.
Best,
Heather
Surface Customer Care
Dead on Arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrive dead had to purchase a battery and it hasn't sync up with my surface pro 7 plus. I'll try again if not it's going back.
No, I would not recommend this to a friendDissapointing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed within 12 months and getting a replacement has become impossible as failed pen will not pair with the tablet.
No, I would not recommend this to a friendSurfacen penj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doersn't work with Surface plaform incliding Geek Squad try to make it link. Do not pruchase.
No, I would not recommend this to a friendThanks for nothing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Microsoft pen that I’ve had that stopped working. Better yet, this one stopped working after only having it for four weeks!
No, I would not recommend this to a friendDoes not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought stopped working after week. After I returned it, the second one stopped working after a month. Now I am stuck with a product that does not work.
No, I would not recommend this to a friend$100 pen died after only 8 months of use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this pen daily. It stopped working while I was using it. The battery has power, the computer detects it through bluetooth, but it won't write on the screen any longer.
No, I would not recommend this to a friendStay away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second surface pen to break. The pen has a design flaw that breaks a resister making the pen unusable.
No, I would not recommend this to a friendCrooked Lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pen couldn't draw a straight line, it skipped and broke the line.... I had to return this item.
No, I would not recommend this to a friendGreat for three weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month, the pen no longer works. I'm disappointed that I did not do more research on this- it seems to be a common issue
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thank you for taking the time to reach out and share your experience with the community. We're sorry to hear you're encountering difficulties with your Surface Pen and we'd like to help. We recommend looking at our Surface Pen troubleshooting link here: https://support.microsoft.com/en-us/help/4023523. If you'd like additional help, our support team is eager and available to help here: https://aka.ms/AA4rbq6.
Best,
Rebecca
Surface Customer Care
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great up until a few days ago. I ran all updates, replaced the battery and the writing tips. All the buttons and pairing work it just wont write.
No, I would not recommend this to a friend