Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Pen for its ease of use, overall performance, and compatibility with devices like the Surface Go. Many appreciate its suitability for drawing, good battery life, comfortable weight and feel, and sleek design, with some specifically loving the available colors and accuracy. However, some customers find the pen to be a little pricey and have concerns about the tip durability, while others have noted issues such as lag, the absence of a clip, and weak magnet strength.
This summary was generated by AI based on customer reviews.
Doesn't work even tho paired wiyh my surface pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've spent hours trying to get this pen to work. I've view many YouTube videos and read many online articles. The Pen pairs but doesn't write.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Surface Pen. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that doesn't help, please reach out to Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No even two months and pen stops working, i tried to fix it but nothing works
No, I would not recommend this to a friendNo instructions on how to use item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned item after several attempts to find out from your geeks how it works..they replied I have no clue ..this was your managers by the way.
No, I would not recommend this to a friendAlright, not wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although it is handy for my SurfaceGo to have a pen/stylus, this particular stylus does not operate as well as I would have expected as far as touch screen accuracy.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're sorry to hear you're having trouble with the sensitivity while using Surface Pen. We'd like to chime in and let you know we're here to help! Here are some great ways you can customize and adjust your settings to help you make the most out of your Surface Pen: https://support.microsoft.com/en-us/help/4036281/surface-how-to-use-your-surface-pen.
We hope this helps!
Cheers,
Jessica
Surface Customer Care
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited until I couldn't return it then stopped working. Writes but will not pair. Buttons don't work. Changed the battery... Still dead.
No, I would not recommend this to a friendDidn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did t work with my surface pro I even asked the manager so that they would make sure if it’s compatible with my surface pro and she said yes
No, I would not recommend this to a friendDecent but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase this for someone at work. They use it with their surface. Not sure what it can do their finger can't but apparently they come recommended.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad you took a moment to reach out. Here are some great ways Surface Pen can help you navigate your favorite Surface devices: https://support.microsoft.com/en-us/help/4036281/surface-how-to-use-your-surface-pen.
We hope these insights help!
Cheers,
Jessica
Surface Customer Care
Nice Concept, Awkward to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, the button is to small. Functionality is also awkward when trying to navigate around which slows me down. Handy to sketch with though.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for sharing your honest thoughts about Surface Pen with the community. We're sorry to hear some the features of Surface Pen have been difficult to navigate, and we'll definitely share this feedback with our team. We're delighted to hear that you've been enjoying your new pen for sketching, and if you haven't yet be sure to check out all the apps you can use with your Surface Pen here: https://aka.ms/AA4r437.
Best,
Heather
Surface Customer Care
- Pros mentioned:Compatibility
too much money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pad I bought needed a pen that worked with it. The pen was way too much but works for her need to use the pad
No, I would not recommend this to a friend DO NOT BUY FROM BESTBUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BESTBUY - they will not honor the warranty.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage no good broke the tip the second day. Then bought another and guess what second again broke. Very unfortunate pen.
I would recommend this to a friendSometimes skips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know if I need to replace my pen. I just got this one. The surface contact could be better. Sometimes it skips and the lines drawn aren't continuous.
I would recommend this to a friendMicrosoft pencil
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 2 weeks Does not charge anymore. Not recommended at all. Get a pencil for $15 on Amazon works great
No, I would not recommend this to a friendThis isn’t good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pen doesn’t work, why this was open box excellent items! I think Bestbuy must be double check before send it!
No, I would not recommend this to a friendDoesn't Last long
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i havent had then for 6 months and its already not working, i followed every troubleshooting instructions but nothing.
No, I would not recommend this to a friendShorted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen shorted out two days after the last day to return my purchase. Could just be a defect with the particular pen i received.
No, I would not recommend this to a friendSurface pen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Did not like this or the surface pro. In my opinion Apple products are more worth while.
No, I would not recommend this to a friendBattery life?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked using it for teaching on Zoom while it was working. Did not use it that much, but it died within two months
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Micrsoft surface laptop 2 I got a terribel experience on using the pen on my laptop. I doesn't work at all.
No, I would not recommend this to a friendWrong pen in box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect to my surface pro! BB also won’t let me return or swap it out
No, I would not recommend this to a friend