Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Pen for its ease of use, overall performance, and compatibility with devices like the Surface Go. Many appreciate its suitability for drawing, good battery life, comfortable weight and feel, and sleek design, with some specifically loving the available colors and accuracy. However, some customers find the pen to be a little pricey and have concerns about the tip durability, while others have noted issues such as lag, the absence of a clip, and weak magnet strength.
This summary was generated by AI based on customer reviews.
12 Hour Battery Life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery died in first day of ownership. Pen requires battery for any functionality.
No, I would not recommend this to a friendWouldn’t work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t wotk, just would light up and turn back off,
No, I would not recommend this to a friendBroke with no physical damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke second day. Sat on phone with Microsoft for an hour trying to fix it.
No, I would not recommend this to a friendPen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the pen I’m sure it works well for others but I didn’t find it useful for me
No, I would not recommend this to a friendNot compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to us with Suface laptop and it is not compatible at all.
No, I would not recommend this to a friendIts nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a stylus but it works almost as good as a wacom pen. Wish it had more buttons though
I would recommend this to a friendSecond surface pen in weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to hold and works until it breaks. But much easier then the new apple pencil
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to reach out. We're glad you're loving your Surface Pen so far, but we're sorry you're encountering some difficulties. We'd love to hear more details from you and see how we may be of assistance. Please reach out to our team here: https://support.microsoft.com/en-us/contactus/.
Kindly,
Jessica
Surface Customer Care
unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not able to pair with my lapton nor tablet. Great sale price, but i'm unhappy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for taking the time to reach out. We're sorry to hear you've been having some difficulties with your Surface Pen, and to assist we have a great troubleshooting resource here: https://aka.ms/AA4rbrg.
Our support team is also always available to help through this link here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
I didn’t get the product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t receive anything in front the door , and no body want to help me
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it and I had to return it. Unfortunately, it's not good with Asus products.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear the Surface Pen was not a good fit for you. It's true, we specifically designed the Surface Pen to be optimized with other Surface devices such as the Surface Pro. In the future, if you decide to purchase a Surface as your next device, we think you will be pleasantly surprised with the features of the Surface Pen.
Kind regards,
Jessica
Surface Customer Care
It can easily get lost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There should be a better way so that the pen doesn’t get lost.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lori,
We're sorry to hear that your review reflects misplacing your Surface Pen. In the future, keep in mind that your pen can magnetically, and strongly, attach to your Surface Pro. In the meantime, we'd love to hear more input on how your experience was with the Pen itself! Please send us an email at [email protected], and we can speak more in-depth.
Kindly,
Victoria
Surface Customer Care
Still getting use to pen versus finger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay at times but at other times use my finger. So opinion is still developing.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your feedback with the community! We would love to help you unlock all the incredible features Surface Pen has to offer. To get started, here are some great tips for making the most out of Windows Ink: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.
We hope you continue to discover all there is to love about Surface Pen!
Cheers,
Jessica
Surface Customer Care
It cost too much for what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the pen just works fine and it's nice how it magnetized is to the side of the screen but in reality there's so many different features if you're using it for basic signatures that you will never use. If you're using it to do art than I would recommend it otherwise there are many options out there much cheaper.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear your enjoying your new Surface Pen. We're also fans of how easily Surface Pen attaches to devices. If you'd like to learn about the apps that Surface Pen works well with, we recommend checking out this link here: https://aka.ms/AA4r437.
Cheers,
Rebecca
Surface Customer Care
Dose the job
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dose the job but the tip is terrible. wouldn't purchase it again
No, I would not recommend this to a friendWow not in box Christmas morning!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not in the box Christmas morning. Horrible.
No, I would not recommend this to a friendBroken after less than one month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this on 11/19/19 and it is now 12/17/19 and it is broken.
No, I would not recommend this to a friend.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 5 times. Works for about a week and then stops.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Stops working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd pen that has stopped working on me - this one only lasted 2 weeks. Hoping for better luck on my next one! They are great when they work.
No, I would not recommend this to a friend Skip
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, would not recommend at all. Save your money
No, I would not recommend this to a friendMine didn’t come with it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t in the package. Even though I see a slot for it.
No, I would not recommend this to a friend