Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Pen for its ease of use, overall performance, and compatibility with devices like the Surface Go. Many appreciate its suitability for drawing, good battery life, comfortable weight and feel, and sleek design, with some specifically loving the available colors and accuracy. However, some customers find the pen to be a little pricey and have concerns about the tip durability, while others have noted issues such as lag, the absence of a clip, and weak magnet strength.
This summary was generated by AI based on customer reviews.
Quit working after a few weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pen quit working after a few weeks. Would purchase
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your Surface Pen has stopped working. If it's within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, Surface Support may be able to help! Please troubleshoot the issue with them here: https://support.microsoft.com/en-us/help/4023523/surface-troubleshoot-microsoft-surface-pen
Hope that helps,
Chuck
Surface Customer Care
- Pros mentioned:Compatibility
Broke after6 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pen fell apart after 6 months of use and no abuse while daughter was away at school . Seems to be cheaply made and not very durable but worked well with surface book when it was working. Best Buy replaced.
I would recommend this to a friend Pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery in the pen died within one week of purchasing. Disappointing
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Joseph,
Thanks for reaching out. We're sorry to hear you have experienced some difficulties with your new Surface Pen. We certainly expect more from our products, and we'd like you to know we're here to help. We highly recommend reaching out to our care team for further assistance:https://support.microsoft.com/en-us/contactus/.
We are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Glad I got it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but glad I purchased it. Looking forward to using it.
I would recommend this to a friendMicrosoft - Surface Pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft - Surface Pen does it job ,but sometimes it is lagging ,slow...
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jimmy,
Thanks for giving the Surface Pen a try. We're here to help you get your device running optimally. From what you described, it's completely possible that your Surface Pen is in need of Windows updates. To troubleshoot your Surface Pen, we urge you to visit our support page here: https://support.microsoft.com/en-us/help/4023523/surface-troubleshoot-microsoft-surface-pen.
We're always striving to give our customers the best quality products and service possible. Should you experience any trouble troubleshooting your device, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/. They will be happy to help you get your device up and running the way it should!
Kindly,
Jessica
Surface Customer Care
Surface pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product,poor response and Expensive. Dont waste your time.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Joey,
We're sorry to hear about your recent experience with Surface Pen. We'd love to hear more details from you, and see how we may be of service. We highly recommend reaching out to our support team here: https://support.microsoft.com/en-us/contactus/.
We look forward to hearing from you.
Kind regards,
Jessica
Surface Customer Care
Easy to lose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't stay in the holder very well. It is too easy to get lost.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for giving us your honest feedback. We greatly appreciate you sharing your concerns with us. Since we are consistently striving to make improvements to our products, your thoughts are valuable to us! Other than keeping track of the Surface Pen, we hope you are enjoying your new addition to your Surface collection!
Kind regards,
Jessica
Surface Customer Care
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a necessity but overall good product with good features
I would recommend this to a friendbroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke one day after return date up, used it three times.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear about your recent Surface experience. Our team would love to hear more details about your experience so we may be of some assistance. Please feel free to reach out here: https://support.microsoft.com/en-us/contactus/.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite which I would have gotten a mouse.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you're disappointed with your purchase of Surface Pen. We'd like to know more about your experience so that we can improve on our products in the future. Please feel free to reach out to our support team here: https://support.microsoft.com/en-us/contactus/, with any additional feedback you'd like to provide.
We hope to hear from you soon.
Best,
Heather
Surface Customer Care
no warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the item with no warranty left. Purchased as new.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi,
All New Surface Pen's come with a one-year limited hardware warranty. Under this coverage you'll get one year of warranty for hardware defects and malfunctions. To check the warranty status of your Surface device: Sign in to Device services (https://support.microsoft.com/en-us/devices) where you should see your Surface device listed. If it's not, you can select Register your new device. From there, you'll be able to view when the Manufacturer Warranty ends.
Hope this helps!
Amanda
Surface Customer Care
Good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A best buy agent recommended that I get this for a dell inspiron, and it does not work very well. It kept skipping and a lot of other features advertised only seem to work on surface pros
No, I would not recommend this to a friendOnly use it a little bit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not using that much. Wish it had a better place to store
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate the feedback, and will be sure to make note of it with our team.
Kindly,
Victoria
Surface Customer Care
Surface Go Stylus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I loved the keyboard the stylus had issues with clicking efficiently on the screen. I found it easier to just use my thumbs for mouse control than to use the $80 stylus. I was sadly disappointed considering how awesome I I find the Surface Go Keyboard
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Leonard,
We're sorry to hear you're experiencing some difficulties with your Surface Pen. We have some easy troubleshooting tips to try here: https://support.microsoft.com/en-us/help/4023523.
It could be that your device is simply in need of an update. If you should still be having any trouble, please don't hesitate to contact our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to help you get up-and-running with all your Surface devices!
Kind regards,
Jessica
Surface Customer Care
- Cons mentioned:Price
Get the way better, lower priced (Renaisser)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy, overpriced, and doesn't come with replacement tips like superior Renaisser
No, I would not recommend this to a friend Microsoft pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new color was cool however mine broke within a week it was in my computer bag the only stores my computer and somehow it’s snapped in half very easily. Worked good until then. Get the protection plan
No, I would not recommend this to a friend- Cons mentioned:Price
pen
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pointless. confusing. not helpful. easy to lose. did i mention it was useless. oh and overpriced.
No, I would not recommend this to a friend The best pen out there!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really is the best pen. The wacoms work nice on some PC's and tablets but the surface pen just has a really substantial and heavy duty feel to it that makes it nice. The lines are pretty accurate, glides smooth across the screen, and the buttons are intuitive on the eraser. On the Surface Pro 6 the magnet works really well to serve as storage. It feels like it is on there pretty securely, an it shouldn't fall off. Definitely reccomend. Only con I see is the inability to recharge, and the weird AAAA battery, but you can find them on Amazon and just keep a few on hand. Not a big deal, but a rechargeable would be nice in the future.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Michael,
Thanks for sharing your genuine experience with the Surface Pen. We're delighted to hear that you're loving the smooth paperless design of Surface Pen in combination with Surface Pro 6. We genuinely value you taking the time to share your thoughts with the community. We'll be sure to pass this on to our team.
Cheers,
Jessica
Surface Customer Care
- Cons mentioned:Connectivity
did not work out of box
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had this exchanged..some quality issues . New battery, new product, no connectivity
No, I would not recommend this to a friend Pen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No place to store pen . Would not recommend spending the money. Samsung has a pen space much better design.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your feedback. We take our customers words to heart, and we'll be sure to send your thoughts up to our team. If you're interested, you might enjoy getting to know all the great features Surface Pen has to offer in combination with Windows Ink. Check out our tips here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.
Best regards,
Jessica
Surface Customer Care