Customer Ratings & Reviews
- Model:
- EYU-00049
- SKU:
- 6377211
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Surface Pen for its ease of use, overall performance, and compatibility with devices like the Surface Go. Many appreciate its suitability for drawing, good battery life, comfortable weight and feel, and sleek design, with some specifically loving the available colors and accuracy. However, some customers find the pen to be a little pricey and have concerns about the tip durability, while others have noted issues such as lag, the absence of a clip, and weak magnet strength.
This summary was generated by AI based on customer reviews.
It Never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this pen when I purchased a MS GO, it did not connect with the laptop and discovered to be defective. Best Buy would not do anything to resolve it after repeated calls and store visits
No, I would not recommend this to a friend- Cons mentioned:Price
Works as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Needed a replacement. A bit pricey, but no other options
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did exactly what I needed it to do. Perfecto for the task.
I would recommend this to a friend - Cons mentioned:Price
Works great but not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pen is the best pen you can get for the surface, I do not question that. The problem is that ones for 75% less do 95% of what it does for typical use. I can not see ever spending the amount of money I did again on the pen. great pen, way overpriced.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Douglas,
Thanks for sharing your genuine feedback about Surface Pen with us. We would love to help you get to know all the ways Surface Pen can help you navigate your favorite Surface devices. We highly recommend checking out all Windows Ink has to offer here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.
Cheers,
Jessica
Surface Customer Care
Great until you need to change the battery!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this pen right up until the battery needed to be changed. It prompted me with about a 2 minute warning the battery was low and then it just stopped working right in the middle of a class I was teaching. I replaced the battery and now it won't turn on at all.
No, I would not recommend this to a frienddissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted one day before it quit writing, reset, restarted, reloaded firmware drivers, checked battery, ran diagnostics and spoke with support. After searching online seems to be somewhat common
No, I would not recommend this to a friendPretty horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.End up having to buy a new one about every 3 to 4 months, repairing and professional Microsoft help still can't get it to work. All the buttons work, but the tip just eventually stops responding. I'm in about $500 worth of pens over 3 years not. I stopped trying to fix the ones I have because it cost more in professional help; I just smash them on concrete and buy another one. Great plan to take all my money though! NEVER remove the tip for any reason, the pen will immediately never write again, but all the buttons/pairing will work.
No, I would not recommend this to a friendStopped working after very little use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one i bought stopped working after 2-3 uses. Then the next one i bought used about 10 times and stopped working. These pens are trash and the warranty is trash. I will buy off brand from now on because they're 3rd the cost and worked way longer.
No, I would not recommend this to a friendMicrosoft pen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great using awesome and u can charge it on your laptop
I would recommend this to a friendNot as good as it could be
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, these used to be 60$ two years ago. Now they are pushing $100 for the pen, way to Apple it Microsoft. The pen is alright, but the pairing needs work. The clicks and other commands are hard to use. Sometimes they don't even work. I bought a new pen to still have the same problem. So there was actually nothing wrong with my other pen. I have tried pairing again and they work shortly but then it stop opening One Note. It's frustrating and for $100 isn't a fair experience for that price.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Robert,
Thanks for sharing your experience with us. We're sorry to hear about your intermittent difficulties. We'd like you to know we're here to help. We have some troubleshooting tips that will usually fix any minor issues. See troubleshooting your Surface Pen here: https://support.microsoft.com/en-us/help/4023523.
Be sure to run updates, and the Surface diagnostic toolkit on your Surface device before starting, as this sometimes easily gets your Surface Pen running smoothly.
If you should encounter any further questions or concerns, our support team is always willing to lend a hand. Feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Subpar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good pen but the point on it breaks too easily, i go through them a lot
I would recommend this to a friendNot on the surface
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello my name is Dave, I love Microsoft but not this pen, it was pushed to me with the purchase of the surface pro go, but here's the thing Not responsive with the surface pro go, very bad for clicking things not soomth at all. Oh let's not forget the surface pro go does Not have Microsoft ink capability so why do u need this pen. Who knows maybe it's a nice deak weight but please write responsibly and don't get this pen if you have a surface pro go. Only for surface pro 2, 3, and up.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dave,
We're sorry you are not satisfied with your recent purchase of the Surface Pen. We are always working hard to make improvements for our customers, so we highly value your feedback. The Surface Go was designed to pair with the Surface Pen just like any other device in the Surface line, we're sorry you're having issues with Windows Ink. It's possible you may need to switch out of Windows 10 S mode, and into Windows 10 Home Edition in order to access all of the compatible apps for Windows Ink. See how to make the switch for free here: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode.
If you should still be facing any further difficulties, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We hope this helps!
Kind regards,
Jessica
Surface Customer Care
Didn't work right out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money I spent on the Microsoft Surface Pro 7 package (tablet, keyboard, Arc mouse, and Surface pen - about $1,500) you would think that they could ship a pen with a new battery in it so that it works right out of the box. My pen was dead on arrival and now I have to risk going to a store amid a pandemic for 1 AAAA battery. I am so sorry that I went with this company and this product line.
No, I would not recommend this to a friendDont buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and shop else where. Best buy doesnt honor the manufacturer warranty. Less than 6 months after purchasing and it doeant work and can contant microsoft because there are trash. No wonder best buy is going out of business.
No, I would not recommend this to a friendNice pen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improvements have definitely been made to the pen. I like the tip is finer. Doesn't leave such a wide mark.
I would recommend this to a friendDon't buy this pen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have spent 4 hours trying to get the surface pen to write on the screen of my surface pro six. Scoured the internet for information. Went to Microsoft.com nothing. Changed battery. It pairs but will not write on screen. It is brand new out of the box for two days. I give up. This thing sucks.
No, I would not recommend this to a friendWaste of money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart after two years. Not worth the money. Also caused wear on the side of the Surface.
No, I would not recommend this to a friendDidn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pen didn’t work hardly at all. It was the worst!
No, I would not recommend this to a friendI don’t know what this means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pen stopped working after 1 month and I need to talk to someone
No, I would not recommend this to a friend