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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 842 reviews

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96%
would recommend
to a friend

Customers are saying

Customers regard the Surface Pro 4's portability, keyboard quality, and lightweight design as significant advantages. Many appreciate its compact size and the included pen's functionality, along with the generally positive assessment of battery life and price. However, some users express concerns about the limited RAM and storage capacity. A few also mention heat generation as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 191 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best laptop/tablet fusion ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can play League of Legends. Enough said. :) Best purchase I ever made. No buyers remorse whatsoever. You can treat it like a tablet yet it can do many things a normal tablet can't do. The best portable computer I have ever purchased and so light weight. The surface book has more stability but it's more clunky than the surface pro 4 and of course it would be heavier. Purchased on Black Friday week for $650 with taxes included.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great computer, just one downside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for 599 plus tax the week of Black Friday. I was a bit hesitant given the not so robust m3 processor that is in it, but for such a great price I decided to give it a chance. I've been using it for a solid week so far, and here are my pros and cons of this device. Pros- Screen Quality (Bright, goergous) Touchscreen (Accurate, responsive) Keyboard (Good key travel) Trackpad Portability Speed (M3 is faster than I thought) Fanless Design (Device is silent) Windows 10 Pro Cons- Light leak. (It has a couple different spots on the top of the screen that light leak is present on, mainly viewable on black screens. Not a huge deal, but if it were worse, maybe a problem) Summary: This is a great computer for 599+tax. Only issue I have had so far has been the light leak, which is really only noticable past 50 percent brightness, which I don't usually have it on. If anything changes I will update this review.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Size

    Rated 5 out of 5 stars

    So compact and easy to carry around. Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a great size. It is large enough to feel like a traditional laptop and light enough to carry around. Easy to use. Love the touchscreen but the convenience of the keyboard is fantastic. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Great/versatile machine for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a bundle with keyboard cover for $600. Couldn't be happier, runs windows 10 and full office 2016 flawlessly. I didn't know what to expect with the speed... my wife uses it everyday for leisure and school, it is a top performer. We typically use it for office related tasks, annotating pdfs and internet browsing. Couldn't be happier. If I didn't already have a nice desktop, I would have bought one for myself too and purchased a dock. Also, it is so lightweight compared to other laptops which makes it very portable. My wife did have to learn a little when it goes into "tablet" mode, but that shouldn't be an obstacle for more experienced users.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Mediocre performance; great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tablet as a laptop replacement. For what I use it for, it suffices. If you are a gamer or other heavy user, I wouldn't recommend this device. Also, there still aren't as many useful apps and the apple and android devices. Otherwise, the features I wanted are all here, but the device doesn't always perform well. It's very slow to start up using facial recognition, assuming it recognizes you at all. If you're a woman who changes her hairstyles around, forget about it.... The track pad on this tablet is worthless. I've tried adjusting the speed and everything, but I basically have to use the touchscreen or a mouse because using the track pad results in the screen jumping around. Lately it has taken to not working at all and the only way to get it to work is to restart the surface. On the good side, it's very portable and the surface pen works really well. The ability to take handwritten notes was the selling point for me. Unfortunately, with the overall performance being so bad, I wouldn't buy another one of these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great Tablet / PC Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size Screen, satisfied with the speed, Apps compatible across MS ecosystem. The keyboard is a must have. This Device can effectively replace my Lap Top and is way more portable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Size

    Rated 5 out of 5 stars

    I would recommend buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Question buying this model as the new was coming out soon. But then my computer died and i had to make a decision to this or a different computer. I have not regretted my purchase once. The only thing that annoys me is sometimes i shut the screen too quick and it freezes and had to read on line on how to hard stay it. This is not an issue the perks of it out way all else. Fast easy to learn. Good for all ages.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Love it, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it was worth saying two times. My concern going into this laptop was battery life. For the use of this laptop I just wanted something light, portable and able to do the tasks I needed. Microsoft Office, email and some internet point of sale programs. It does everything I need and I love it. I have not even experimented with the pen yet. I am looking forward to that. Maybe I'll get one for X-mas =)

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Surface Pro 4 - m3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best 2-in-1 laptop. Beautiful design with high resolution screen. High quality construction, small form factor and feather weight. This basic model has only 4G memory, which limits itself for multitasking. It is good enough for web surfing. When it is on sale for $599, it has many features (keyboard and pen) over the iPad Pro. I got it to complement my desktop PC and iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Surface Pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is an excellent laptop with great portability, beautiful screen and decent speed. There are a couple of things should be improved. 4GB memory is okay with a couple of programs open. MS charges too much for 8GB Ram upgrade (costs a couple of hundred more). The other issue is battery life. It only gets about 3 hours of use in dim light setting..

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Weight

    Rated 5 out of 5 stars

    GREAT LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS SO EASY TO USE. SMOOTH, LIGHT AND STURDY LOTS OF OPTIONS WITH KEYBOARD OR WITHOUT AND A PEN INSTEAD OF A MOUSE. I PURCHASED TWO FOR OTHER PEOPLE NOW WANT ONE FOR MYSELF AND I AM A MAC PERSON.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great bundle with Great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Surface Pro 4 bundle during the Pre Black Friday sale for $599. This product comes with signature type cover (silver). Surface pen is not included, but you can get $20 discount if you buy with Surface Pro 4 on a same receipt. The screen resolution is really stunning with brightness and sharpness. This is a fanless version with m3 processed. Performance is slower compare to i5 and i7, but this tablet/laptop can handle light computing such as surfing the net, email, and video streaming. It can also handle light photo editing. I'm very satisfied with purchase as this was a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability

    Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new laptop and found tablet too small for entertainment viewing. Had stopped in best buy few weeks before thanksgiving, Microsoft rep. went over pros to Surface 4. Awake at 1am black Friday, found this on sale..$400 off, discount on pen, decided to order both. Very easy setup. Use mostly for web, emails, & TV streaming. Only issue I have found was not being able to download Amazon videos for offline viewing, The included keyboard is very comfortable to use and easy to attach, nice it was included in bundle. Very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability

    Rated 5 out of 5 stars

    High quality, excellent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We picked this up before the Black Friday madness for $600. For the price of an iPad we got the tablet, keyboard case, and pencil. It is awesome because you do not feel limited like you do with an iPad. You have an entire computer right there at your fingertips that is extremely portable. You can take notes on it with the pencil, or use the keyboard like its a regular computer. For the price we paid we felt like it was an excellent deal.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    A Powerful Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For its size this Surface Pro 4 is fast and fully equipped with the software programs I love in Windows 10. It recognizes my face instantly, no passwords or pins required. I do sketches of my planned oil paintings to help visualize what I would like to see in the final oil painting - very cool and useful feature. I cold not be happier with the easy to travel with Surface Pro 4. Additionally, the back lighted keyboard is a pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    So convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use and very slim and light weight. For what I use it for the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Better than expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some time now I was considering buying a new laptop. However, with all the new options in the market I was not sure what to get. I needed something lightweight, travel friendly and with all the best components of a PC. I found it with the Surface. Is easy to carry, travel and so easy to use. I don’t miss my bulky laptop and can work as if I was using one.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Surface Pro is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 6 pros in the last couple mos for my sales team and everyone loves them. I like sleek design, light weight, but powerful machine. The versatility is great, too. I treat it more like a laptop than a tablet. Bluetooth casting to TV is very functional. Get the Surface mouse, it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Very versatile product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the portability and functionality of the Surface Pro 4. It was so easy to set up and begin using. Got a great deal ($400 off) on Black Friday, so was really pleased. The speed of the processor is excellent for my games, basic Office processing, and graphics/drawing.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability

    Rated 5 out of 5 stars

    WORTH THE MONEY!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the bundle when it was on sale at $799.99. It was a great deal especially because it came with the keyboard and a coupon for $20 off the pen! Normally the keyboard itself would be about $100 and the pen is $50. I use this all the time for taking notes and doing homework.

    I would recommend this to a friend