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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 842 reviews

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96%
would recommend
to a friend

Customers are saying

Customers regard the Surface Pro 4's portability, keyboard quality, and lightweight design as significant advantages. Many appreciate its compact size and the included pen's functionality, along with the generally positive assessment of battery life and price. However, some users express concerns about the limited RAM and storage capacity. A few also mention heat generation as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 69 reviews
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and light weight laptop. Love it!! This is one of the best laptops I've bought. It has so many features. Like being able to use the pen, fast, convenient and light weight. I am so happy I was able to get this laptop because it will be very helpful for school and work. Thank you best buy for always having great products at decent prices. I will always buy my electronics from best buy because of the great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent laptop for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my daughter. She loves the convenience of taking such s light weight machine to class. The electronic pencil is great too. She uses it extensively.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Size

    Rated 5 out of 5 stars

    So compact and easy to carry around. Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a great size. It is large enough to feel like a traditional laptop and light enough to carry around. Easy to use. Love the touchscreen but the convenience of the keyboard is fantastic. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    IPAD v Surface Pro - No Comparison

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned several IPads, I find the Surface Pro to be in a different class. I can use my business programs (WP, Adobe Pro, etc) and integrate with my desktop and laptop. I am not sure I will need my laptop much anymore, unless I need significant power. The screen is clear and bright, the M processor lasts for at least 7 hours of normal use and runs all my programs just fine, and the included keyboard is functional (although it is not the equivalent of my Lenovo laptop). The Surface Pro is light, and has a usb port to expand memory, if you chose not to use cloud based storage. The Wi-Fi reception is excellent. My IPad is going in the drawer, And for $500 you just can't beat it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Great/versatile machine for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a bundle with keyboard cover for $600. Couldn't be happier, runs windows 10 and full office 2016 flawlessly. I didn't know what to expect with the speed... my wife uses it everyday for leisure and school, it is a top performer. We typically use it for office related tasks, annotating pdfs and internet browsing. Couldn't be happier. If I didn't already have a nice desktop, I would have bought one for myself too and purchased a dock. Also, it is so lightweight compared to other laptops which makes it very portable. My wife did have to learn a little when it goes into "tablet" mode, but that shouldn't be an obstacle for more experienced users.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Love it, love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it was worth saying two times. My concern going into this laptop was battery life. For the use of this laptop I just wanted something light, portable and able to do the tasks I needed. Microsoft Office, email and some internet point of sale programs. It does everything I need and I love it. I have not even experimented with the pen yet. I am looking forward to that. Maybe I'll get one for X-mas =)

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Surface Pro 4 - m3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best 2-in-1 laptop. Beautiful design with high resolution screen. High quality construction, small form factor and feather weight. This basic model has only 4G memory, which limits itself for multitasking. It is good enough for web surfing. When it is on sale for $599, it has many features (keyboard and pen) over the iPad Pro. I got it to complement my desktop PC and iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed, Weight

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something light weight for travel purposes. This unit is great. The entry level processor and SSD combination is plenty quick enough for routine tasks, and the keyboard in this package has an excellent feel. The biggest knock on the Surface Pro is that it is pricey and the keyboard is extra, but the Black Friday special makes this combo a good value.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Excellent all around PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had read reviews and seen in store but questioned Microsoft's claim that it could replace your tablet and laptop. I was particularly concerned that it would not work well as a LAP top. However after repeated use I am delighted. It is light, fast, battery life is decent, and the keyboard backlight is great. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Size, Weight

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of the screen and the lightweight feel. Keyboard is great. I don't need to carry a laptop and a tablet anymore!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Weight

    Rated 5 out of 5 stars

    GREAT LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS SO EASY TO USE. SMOOTH, LIGHT AND STURDY LOTS OF OPTIONS WITH KEYBOARD OR WITHOUT AND A PEN INSTEAD OF A MOUSE. I PURCHASED TWO FOR OTHER PEOPLE NOW WANT ONE FOR MYSELF AND I AM A MAC PERSON.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    So convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use and very slim and light weight. For what I use it for the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent light weight portable computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a very light weight computer for use while traveling. The Surface Pro 4 fits the bill nicely. It has limited storage room and ports; but if one attaches a multiple connector to the USB 3.0 port, additional items can be attached as needed, such as a remote mouse, CD drive, or external hard drive. I have found this to be a very good choice for traveling -- particularly if you can find it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    I'm a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using my new SurfacePro to write this review. I was an iPad user for years before this, until my iPad started going on the fritz and freezing all the time. I have to say, until I got the SurfacePro, I didn't realize how much I missed having a keyboard at the ready while I was surfing the internet. The SurfacePro is super light, but so convenient to have around. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Better than expected!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some time now I was considering buying a new laptop. However, with all the new options in the market I was not sure what to get. I needed something lightweight, travel friendly and with all the best components of a PC. I found it with the Surface. Is easy to carry, travel and so easy to use. I don’t miss my bulky laptop and can work as if I was using one.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my computer I have had it about a year now and take it everywhere. It’s super light but the same as a regular computer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    camera is bufifull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since, I am using Microsoft surface I am available to processes quickly and easy my document this equipment a work fast like a brain. and also I am can carrier any where I am going is not heavy, plus the camera is so good AND I am recommend this product any body. good for business, colleges student , beginner using any body.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Love this computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My bf bought me this surface pro as a birthday gift. I am so in love with this computer! It's super fast and the graphics are amazing. Very light weight, you can bring it easily anywhere. The different color keyboards make a great addition. My favorite is the red! Thinking about buying another one for my niece!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Surface Pro is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 6 pros in the last couple mos for my sales team and everyone loves them. I like sleek design, light weight, but powerful machine. The versatility is great, too. I treat it more like a laptop than a tablet. Bluetooth casting to TV is very functional. Get the Surface mouse, it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Surface tablet without a keyboard a few years back. The tablet didn't completely meet my needs, but I didn't need a really powerful laptop either. The Surface Pro 4 met a happy medium for being small, light and having plenty of power to do everything a laptop will can do.

    I would recommend this to a friend