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Customer reviews

Rating 4.7 out of 5 stars with 842 reviews

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96%
would recommend
to a friend

Customers are saying

Customers regard the Surface Pro 4's portability, keyboard quality, and lightweight design as significant advantages. Many appreciate its compact size and the included pen's functionality, along with the generally positive assessment of battery life and price. However, some users express concerns about the limited RAM and storage capacity. A few also mention heat generation as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 184 reviews
  • Pros mentioned:
    Keyboard quality, Size

    Rated 4 out of 5 stars

    Excellent hardware but falls short on software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface could be such an excellent device. I love every feature it has. It is a tablet and a laptop and most importantly it can run a full version of Windows. The touch screen is responsive and the pen writes more naturally that any stylus I have used. The size is great and it is so easy to carry around with you. The keyboard is good too. I love the mag charger and keyboard connection that make it so easy to plug in either item. But, considering this device has been around for a couple of years now, I would expect the bugs to have been worked out of the software. The pen randomly loses its button controls, forcing you to disconnect and reconnect it or reboot the machine. The touch screen occasionally freezes up which, if you don't have the keyboard handy, means a hard reboot to bring it back. The onscreen keyboard is quite awful. Really, no predictive typing, no swype - is this not a mobile device, Microsoft? In all, I would say that this is a device that could be outstanding but definitely needs some work still. No lies, I am a mac user and I have said many times that if it ran Mac OS, it might just be perfect!!! But it would also be close to perfect if the software that controls it was just improved a little and the bugs worked out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great computer, just one downside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for 599 plus tax the week of Black Friday. I was a bit hesitant given the not so robust m3 processor that is in it, but for such a great price I decided to give it a chance. I've been using it for a solid week so far, and here are my pros and cons of this device. Pros- Screen Quality (Bright, goergous) Touchscreen (Accurate, responsive) Keyboard (Good key travel) Trackpad Portability Speed (M3 is faster than I thought) Fanless Design (Device is silent) Windows 10 Pro Cons- Light leak. (It has a couple different spots on the top of the screen that light leak is present on, mainly viewable on black screens. Not a huge deal, but if it were worse, maybe a problem) Summary: This is a great computer for 599+tax. Only issue I have had so far has been the light leak, which is really only noticable past 50 percent brightness, which I don't usually have it on. If anything changes I will update this review.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability, Processor speed

    Rated 4 out of 5 stars

    Great Tablet / PC Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size Screen, satisfied with the speed, Apps compatible across MS ecosystem. The keyboard is a must have. This Device can effectively replace my Lap Top and is way more portable.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good product no doubt.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price, in fact a steal for the price. A little bit slow but not much of a problem. The APPs store has much less APPs than Google play and the Apple store. I wish there is a way around it. Please somebody tell me if there is.... Keyboard is smooth. battery lasts long enough, screen is great....well I have only had it for a couple of days. I hope it remains so.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Very versatile tablet / PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A PC in tablet form....i like this so much more than an android / ipad because there are no website compatibility issues, i can do real work on this thing and interact with software in their native forms. If you are looking for a tablet to play angry birds or to occupy the little kiddies then this is not it. Using the surface pro for media is awesome like streaming movies; kindle reader is beautiful on it, and the pen for note taking or sketching is a pleseant experience. There is support for photshop that im going to be trying very soon as well. I have the intel M processor and it hasnt shown any lag or slow down. My only concern though is how would i recover the system if it suffered any of the typical Windows OS crashes?

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Surface Pro 4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is an excellent laptop with great portability, beautiful screen and decent speed. There are a couple of things should be improved. 4GB memory is okay with a couple of programs open. MS charges too much for 8GB Ram upgrade (costs a couple of hundred more). The other issue is battery life. It only gets about 3 hours of use in dim light setting..

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 4 out of 5 stars

    Solidly built, attractive tablet with some flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 4 tablet has a solid, well built feel but, it also feels heavy. It has a nice, sharp looking display which could be a little more sensitive to touch. Performance with the m3 processor, though acceptable, is marred by occasional lagging in response. The rear camera is very good, videos look sharp and clear even in relatively low light conditions. The design of the support is simple and straightforward but offers limited choices and makes the lap use somewhat uncomfortable. The included, backlit keyboard is light and works well and the way it snaps firmly in place, through magnetic attachment to the tablet, is impressive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good System and Portable Convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system if you want the convenience of a tablet/laptop/portable computer. Flaws: occasionally fails to recognize the keyboard. The fix for that is to disconnect the keyboard then reconnect it. Also, the keyboard gets stained easily from simple everyday usage due to the material of the keyboard (just touching the keyboard everyday has stained it brown and given it a dirty look). So now the pretty silver color keyboard is stained brown and looks very dirty so quickly in only a few months of buying it. I wish it came in black to hide dirt/stains. I tried cleaning it but no luck, still can't get rid of the stain. If anyone knows how to get rid of the stain, I would greatly appreciate you letting me know. Overall, this Surface is a good system and portable convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Size

    Rated 4 out of 5 stars

    Great Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also own a Surface 3. I dropped it and broke the glass and lost the ability to 'touch' the screen. The Surface 4 I'm reviewing was on sale and I couldn't resist it. The processor is fast and I like the size of the screen, The reason I got my first Surface was because it had a USB port. Obviously, the '4' has one, too. I also purchased the pen but I'm still getting used to it so I can't really say anything about it. I always show what it can do to my friends who own an Apple pad.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Slim Slate that's Not the Best Lappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start with the good - the touch display is super responsive; the tablet is thin, stiff, and mostly lightweight; the m5 processor is more than sufficient for my work (office apps, documents, internet, and light gaming) and I love how silent it is with no fan. The writing experience with the Surface Pen (which I had to purchase separately) is divine. Almost enough give up pen and paper. The keyboard cover works and has a decent layout. Traveling with it though is great because of the power to size ratio. It's a full-on computer that's just a little bigger than an iPad. So if you need to consider size and weight while still retaining a full powered computer, this is an awesome option. Now the marginal to bad - fingerprints (or really any smudges) on the screen; there is no way to keep this thing clean. It always looks disgusting. And for all the discussion about using is as a laptop - you can, but not for really long sessions (the kickstand digs it your legs) and not flexibly - you can sit in one or two positions and make it work, but outside that, it's not a laptop. It is definitely a tablet first, laptop (far distant) second. The Surface Pen feels wonderful, but the application support is mostly lacking. It works great in OneNote except that OneNote sucks for what I need to do. I have found a few that work for me, but they work grudgingly. In my applications, I'm not using it a ton as a laptop, but a set-on-table-top for most things, but I do miss the ease of use of a simple laptop clamshell design at times.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs fast, not too expensive, perfect for school work, social media, video.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Size

    Rated 4 out of 5 stars

    The only computer you'll ever need!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like portable inexpensive tech which is why I originaly bought the basic atom based Surface 3. But this just is soo much better. Larger beautifull screen and faster processor and at the same price I paid for my Surface 3 without the keyboard! This is a deal no one else has and will never be seen again. It truly is the only computer you will ever need for basic to moderate duty workkm,

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great for presentations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for great portability. It's held up very well through my husband's frequent work presentations.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Well laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, function is durable, stable speed; weight is more than expected

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 4 out of 5 stars

    Great computer at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook computer is super fast, light and has a touch-screen as well as the ability to write on the screen. I haven't learned all of its functionality yet but so far I'm liking it very much. As a replacement for my old laptop it is perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think i would not buy a i3 again. but it was reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and powerful.. looks and works great.. I only wish the screen could sit up on its own when the keyboard is attached. The little stand in the back is a little inconvenient but overall very versatile and great battery life

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on Black Friday promotion with the pen. Works wonders with my school work and helps me organize my notes. Easily accessible and very thin and easy to transport. Only thing I have trouble with is the m3 processor. It does the job most of the time. Most of my problems happen when uploading a PDF (~100 pages) to one note.most of the time the app will crash and I will have to try again. Also the computer is a little slow even on the simplest of games. Great for taking notes and such, just don't load super big files all at once or plan on gaming. Love this thing. I use this more than my mac now!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 4 out of 5 stars

    very good for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thin and light, very portable and perfect for students. Can be used for note taking with the pen. Repair are covered by microsoft under warranty and services are fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Portability

    Rated 4 out of 5 stars

    Great for everyday, basic use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not the fastest computer, but it is great for basic use, easily portable and handles everyday needs. Functionality of the Surface is very nice and the screen looks good.

    I would recommend this to a friend