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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2044 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Pro 7's ease of use, responsive touch screen, and lightweight design, praising its portability and performance. However, some customers expressed concerns regarding battery life and the device's tendency to overheat. A few also mentioned that the storage capacity could be limited and the price point might be high for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,044 reviews
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Love it enough to keep buying it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third surface I have purchased. Love the lightweight portability, thinness, touchscreen, can easily attach and/or remove the keyboard, can use as a tablet & has a usb port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed w/ Best Buy, Product 5* when it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is fantastic, far superior to Amazon. Very impressed with such fast shipping and promises fulfilled. This is the 4th different Microsoft Surface product I've purchased, I love these except they always seem to have some minor issues or fail within a couple of years. Yes, I keep buying them anyway so that's on me. There is an issue with the mouse on this one in that it doesn't work when charging, but I bought a separate mouse to use when I have to charge it. Microsoft isn't very helpful with things like that so I'm just dealing with it... not Best Buy's fault so they get 5 stars.And other than that, I love the product, when it works there is nothing better for a travel writer on the move frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Worth jt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because I started a new business and wanted an upgrade from my previous Surface I bought in 2015. That Surface still works great and use it for personal. New surface is even better!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We value when loyal fans like you take the time to leave us a review! We hope you continue to enjoy using your new Surface Pro 7. Best, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Upgraded From a Surface Pro 3

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved my Surface Pro 3 for years. I felt is was time to upgrade and oh man am I glade I did. Microsoft really stepped their game up with this Microsoft -Surface Pro 7 - 12.3” Touch Screen - Intel Core i5 -8GB Memory -128GB Solid State Drive (latestModel) - Platinum. While the appearance has not changed much, the added features are game changers. Looking back I should have opted for more storage but the wonderful world of micro SD cards has taken care of that in a very inexpensive way. I still use my Surface Pro 3 fairly often ( goes to show you these Surface Pros will stand the test of time) but this Surface Pro 7 is still mygo to and will be for years to come. I ended up buying one for my entire team. Would highly recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Brad,

      Congratulations on upgrading to Surface Pro 7 and thank you for recommending it to others. We're thrilled that you love its updated features and processing power. We hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome, Versatile and Powerful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 7 is an amazing, versatile tool for not only the student, but the artist, and copyeditor. Do not discount the small size, you will not be disappointed with the performance!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having been an iPad user for years, I absolutely love the versatility and speed the surface pro offers. The add-on keyboard and pen aren’t required, but they are great to have! Microsoft has outdone themselves on this one!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're delighted to hear you're enjoying your new Surface Pro 7. We designed this powerful versatile device to keep up with you throughout the day, enabling you to do more! We appreciate your honest feedback and we're excited to have you join the Surface family.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My first Surface Pro and first Windows 10 computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first non-Apple product I have purchased in a while and while I still prefer Apple, this Surface Pro is a pretty nice machine. Because I use G-suite it integrates really well with my phone and laptop which are both Apple so I am pretty happy with it overall. I really haven't used it that long or that much but I have done several Zoom sessions on it, some hooked up to an external monitor and that worked great. I've also watched live TV and Netflix and that worked well although to my eyes the picture is a bit washed out compared to the retina screens on my Apple devices even though the resolution on the Surface is supposedly higher. The keyboard cover is nice too, especially on a desk or table... because it is bendable, it doesn't work great on my lap. I like the magnetic charger and the battery live and charging time are ok, not great but okay.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this tablet and accessories. It works great and does everything I need for both work and personal. It’s easy to use and great quality overall. I would definitely recommend this.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    is it a laptop or a tablet?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased the Surface Pro 7 and my thought into 3 week use. First it easy to set up like every window pc, create login/login, update and install your software and it ready to use. After 3 week into using the device I do notice the temperature get really hot when using heavy software usage which device was not intended for. The internal storage get full real fast, luckly there micro sd card for expansion. for somewhat reason the speaker location near the bezel kind of feel razor sharp. then for some what reason, i just notice some part of the screen edge is kind of sharp, like as if the screen is warping and causing some seating issue or maybe it just me. Other than that it is a window pc/tablet so it perform it regular task fine, but just to pricey (accessory is a must have but suck your wallet dry).

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Quick and Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Start up and loading is quick, good for when I need to pull up a drawing for my projects while on the phone with the client. Size is great, fits perfectly in my bag. Light weight, makes it easy for me to carry it while I walk the job sites and compare work to the design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device because I constantly need to do work on the go. What makes this product great is that there are no limitations to what it can do. I used to use an Ipad and it was incredibly limited. I wish the device came with a thunderbolt rather than a regular usb-c, but that is a minor complaint. I also love the expandable storage with a micro sd card. I'd highly recommend the surface over any iPad or android device by a long shot.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great portable computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and fits easily into my work bag. I've seen many reviews talking about the lack of battery life so I am being very deliberate about taking care of it from the beginning.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Best Tablet Out There

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, super light, perfect!! This is everything I’ve ever wanted in a computer. And with the addition of a Bluetooth keyboard, it’s amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for multiple purposes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter to take to college. She can do school work on it and she can use her creative talents to draw and entertain herself as well. Big screen and easily carried in her backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Good product~

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were actually looking for conventional notebooks but our new employee suggested that Surface Pro is very light and still powerful. Many of our sales people are planning to move on to Surface on the next notebook.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    A Versatile PC That's Great On-The-Go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro line had always intrigued me and while it took me a while to move on from a traditional laptop form-factor, I'm glad I did. The Surface Pro 7 is as light as a feather compared to my former laptop and is a breeze to carry around all over. The specifications are more than enough for my needs. If you don't game, program or work with high-intensity graphics programs, then this should have more than enough power. My only minor complaint so far is that the bezels on the screen are a bit too much. It would have been nicer to see them trimmed down or bettery yet, opt in for an infinity-esque screen. Despite that, all I can say is that I wish I picked up a Surface Pro computer a long time ago!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great device to use to run my cnc machines!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface has been really fast for my uses, and the touch screen is awesome. The I.O. is awesome with both a USBc and USBa. Battery life is awesome and the windows hello is soooo fast. Great device!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup. Love facial log on and touch screen operation. Portability outstanding pen operation is excellent just write what to do in your own handwriting such an easy way of entering data.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you've been impressed with the Windows Hello security feature, portability, and performance of your Surface Pro 7.

      Have a great one,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Compact and fast. Best for someone on the go.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Surface Pro is what computer/tablet that I recommend for any sales person on the go. Compact, yet fast and fully functional. Add in an SD card and you have more than enough storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Loads quickly and is really versatile. Huge upgrade from my last laptop. Only downside is battery life isn't great. If I am using Zoom and webrowser to hang out with friends the battery only lasts 3-4 hours before I need to plug in.

    I would recommend this to a friend