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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2044 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Pro 7's ease of use, responsive touch screen, and lightweight design, praising its portability and performance. However, some customers expressed concerns regarding battery life and the device's tendency to overheat. A few also mentioned that the storage capacity could be limited and the price point might be high for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,044 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ideal mini full service Windows machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely portable and powerful. Everything works well but the battery life is nowhere near the purported 13 hours. It is more like 5 hours. Perhaps the upper limit is achieved with no Wi-Fi, no Bluetooth and limited computing power.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to share your honest experience with the community about your Surface Pro 7. We're sorry to hear you're experiencing battery difficulties with your device and we will be passing along your feedback to our team.

      Thank you,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Truly worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my first Microsoft surface tablet right when the first generation of it came out back in 2013 I believe And it was awesome! Now with this newer one… I love It! Super compact, lightweight, practical and easy to use. I use Mine for school.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We value when loyal fans like you take the time to leave us a review! We’re thrilled that Surface Pro 7's size and lightweight design is a perfect fit for your needs. We hope its versatility continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great as a tablet and a computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around a great option. I previously had a 2 in one but the keyboard was not detachable and this made it too clunky in tablet mode and it was just generally unusable as a tablet. This works great as both a computer and a tablet and it has amazing battery life and is very light and thin

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my daughter. She has an iPad mini, but she can do many more things with this pro surface. Cost less than the iPad, and does the same if not more. I’m an apple product person, but Apple after a few years finds a way to force people to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Instantly loved this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travel a lot and wanted to get something lightweight. I fell in love with the Surface Pro 7 instantly. Perfect for a non gamer who wants to use for work. But it does a pretty good job with games too! ;-). Getting a better deal at Best But than they had at Costco was the cherry on top.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Still a Windows Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One USB Port is not enough. Cannot leave it on the charger 24/7. Must remove and drain battery past 50%, but won’t update unless it is hooked up to charger. It would be nice to be able to assign the function of the Pen button. Otherwise, for a windows machine, it does most of what we bought it for. Impressive that it was a plug in and use out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and compact. Great computer for travel.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Rachael – Thanks for sharing. It’s great to hear that it is a good fit for your needs. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this surface pro so much, I ended up buying another one for my sibling. I like that the processing system is fast, easy to switch to tablet mode screen shows great quality. The battery is also good since it can last awhile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light weight heavy hitter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first got a Suface Go, but the size of the screen bothered my eyes, it just wasn't big enough; same foes for the keyboard. Note, @ work i use both a Dell laptop & a very wide desktop screen. The laptop is too heavy to tote around for someone with degenerative joint issues, so i was looking for something lightweight but able to run with multiple windows opens at the same time, once i got tired of the state issued iPad, which is also a smaller screen. There's a slot for an SD card behind the kickstand & i believe you can do up to a 256gb, i did a 128, that's enough to store items (i have an external harddrive for storing precious things every couple of months so 128 was more than enough. So thw Surface Go was starting to take a little longer than norm to load sine apps & once i got sick l, i was home so i did work & watched Netflixs & Hulu, those were my slow loaders, NOT currently experiencing this problem now & hope not to in the future. Good battery life, once plugged out & plenty of warning given when it's running low & it'll run real low b4 shutting off. I have a pen, it works great, i still have to practice me screen writing, but it works great, sorry BB, that was an Amazon purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but battery and speed issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro is a beautiful device and meets my expectations. I wish I had purchased the i7 version as it is sometimes slow. The battery is the biggest disappointment. I would recommend the i5 for less techy people. Don't buy if you are a gamer or looking to replace a regular PC. This is best as a mobile tablet that can do almost anything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great!!!! love it easy to use good size and not to heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth, user friendly device. Great for art and buisness work. It's run every game I've played very well on maxed settings and all. Xcloud streams flawlessly as well. You most definitely get what you pay for. Overall extremely satisfied.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Pro 7 is a good fit for your needs. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome laptop/tablet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect tablet/laptop hybrid that packs a punch in performance! I use my Surface Pro 7 for 4K video editing, some basic gaming, and as a general pc. Adobe Premier Pro runs surprisingly well even with larger 4K video files, in my experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable, Powerful, Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the solution to the problem you didn't know you had. If you need a laptop, this is the way to go. Not only can it double as a tablet, its lightweight design allows you to take this with you anywhere and use it on the go with all the computing power of a bulkier laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Only So-So

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots quickly, runs quickly, but took 4 days of updates before many programs would install. The battery only lasts about 2 hours, with screen brightness at 30% so its use as a portable device, which should be its strong suit, is a bit limited.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    its a computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent device. Its as fast as any regular desktop, travels well, Office applications work, and battery is functional. I only wished the keyboard was included. However I do recommend it as it acts as a screen protector as well. Overall if you like the travel format, and want a nearly full PC experience, its a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Pretty Display

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I helped buy this for my wife to use with her Cricut setup. She uses it almost every day and loves the freedom to operate on her desk with a monitor as well as bringing to bed to work on her designs. This is a great option for creativity.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We’re delighted to hear that Surface Pro 7 is a great fit for your wife, and she loves its versatility. We hope she continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased this product, I needed a capable computer that I can take on the go and this has everything I need. It is a good size but for those people that prefer very large screens then this is not for you. The picture is crisp and runs fast.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Chevy,

      Thank you for sharing your experience with your new Surface Pro 7! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    buy it. Don’t hesitate

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I’m super picky about my laptops, I’ve had a MacBook, dell, up, pretty much everything and haven’t found one I like until this one. Definitely worth the price. You get a tablet and a laptop in one lightweight device.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of its 2-in-1 functionality and lightweight design. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a replacement surface for one that had a broken screen. Like this one much better. The charging cable is easier to use and this one will charge while being used while the older model would not charge while in use if you had a keyboard attached. Much better!

    I would recommend this to a friend