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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2044 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Pro 7's ease of use, responsive touch screen, and lightweight design, praising its portability and performance. However, some customers expressed concerns regarding battery life and the device's tendency to overheat. A few also mentioned that the storage capacity could be limited and the price point might be high for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,044 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing tablet-laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, prefers to use it as a stand alone tablet but using it with keyboard works wonder too. The stylus is a blessing, would have been more ideal for Microsoft to include it with the purchase. Regardless, I'm very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light weight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my surface on sale and it came with the keyboard. I am very happy with my purchase. It does everything a computer and a tablet does. It is two things in one. It is very slim and does not take up much room.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jackie – We’re thrilled you love the versatile Surface Pro 7. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love the surface pro!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface pro! It’s so convenient to take everywhere with me and I’ve found i like using this more than my other tablets and even laptop. (It is a laptop I know but I consider it more a tablet)

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Surface Pro 7

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Surface Pro 7. It took me a little while to get used the sensitivity of the screen but I learned how to adjust it and it works just fine. I purchased a keyboard a but later to make it work as a laptop when I need it to be.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Surface Pro 7 - excellent for work!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect computer for a person that requires to do work from the office, with 8GB of RAM, this product will last at least 4 years, is easy to carry, and easily fit on a small backpack. The battery also will last at least for 8 or 9 hours, more than enough to work for a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the surface pro 7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't owned a computer or tablet in 12 years and I thought it would be way to complicated for me to learn how to use one again. The surface pro is great because it has a desktop setting as well as a tablet setting that's more user friendly to someone like me who's tech cabinet has consisted of a smartphone for years and years. Has a beautiful screen and a great battery life. I definitely suggest getting the type cover, and if you like to draw or if you are a galaxy note user who's used to a S-Pen the surface pen is a must. Link to windows is a nice touch with my note 10. I am still a pretty novice pc user and not a gamer but I have nothing bad to say about the surface pro 7.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Welcome to the Surface family! We're thrilled to hear you chose Surface Pro 7 as your go to 2-in-1 device! We have no doubt that other members of the community will enjoy reading your review as much as we did. Thanks again for the awesome shout out!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    perfect for mobile office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an old Dell laptop I had in preparation for working from home during the Coronavirus shutdown & couldn't be happier with it. Easy to use, fast processor, long battery life & great keyboard made it exactly what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this tablet to do a bit of everything on the go from gaming to work projects and it works wonderfully. The pen and keyboard cover are a must have if you buy one. Good thing Best Buy has plenty of colors available at a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop and a tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro 7 is an excellent laptop. Runs fast with 10 gen processor. Only issue with changing adapter. Microsoft should provide usb C charger. But not a big deal. Overall I am happy with the laptop/tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 7

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro. I use it for work. When I work remote, anywhere can be the office. I turn my hotspot on and log right into work. Capable of doing many things @ once.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product Excellent Store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product! It's versatile and easy to use. Also, I had the most wonderful experience at the Best Buy in Rancho Cuamonga. The manager there took great care of me. I'm so glad I bought this wonderful product from Best Buy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Laura,

      We're delighted that you love your new Surface Pro 7 and that you had a wonderful in-store experience at Best Buy. Thank you for sharing your feedback; we hope you enjoy your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for what I need

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a nice laptop/tablet to be able to do my taxes in this year. This was exactly what I was looking for. Came with the keyboard so I can use it as a laptop or easily convert to a tablet

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Very mobile

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work mobile so this light weight and the ability to turn it into a tablet is awesome. Fits very good in my vehicle and the screen is good. It does glitch sometimes in zoom meetings however this may not be the computer. processing speed is good. Overall I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    First one DUD, Second one works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I received would not work it blue screened 5 times during start up. I had to return it and wait for another new one. I am glad i purchased through BEST BUY. They let me return it at the store and ordered another one. The second one works perfectly. Faster than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my new SURFACE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been eyeing this guy for weeks. Finally bought it when it went on sale, and oh my goodness. It’s everything I dreamed. So easy to use. Insanely portable. Wish it has more USB ports, but it’s honestly perfect

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of Surface Pro 7’s portable design. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Happy I bought this!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was upgrading my laptop and decided to try the Surface after the things I heard about it. This is a compact and powerful tablet/computer. The Surface pen is a nice feature so I can hand write notes too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for my Pro3.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a pro 3 for 4 years, was great little computer and only base model with a I3. The pro7 is like it on steroids, it's much faster, opens and closes fast. Haven't really had a chance to give the battery life a test, will once I return to work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have a desktop and a bunch of Macs but this laptop is now what I use on the go and for my editing and drawing. With these upgrades specs, it’s definitely a great little device to work on 4K videos and echoes! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for a laptop or tablet for awhile and did quite a bit of research and decided that the Surface Pro 7 would do what is needed. I have to say I am very impressed... The unit is exactly what I was looking for and very fast.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Surface PRO for the Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend it for lightweight, flexible tech needs. Touch screen is a huge plus and the pen helps when needed. Easy to use and does everything I need it to, to run my real estate business. Most of the agents in our office use this same device.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that its touchscreen and lightweight design makes it a good fit for your real estate business. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft