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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2044 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Pro 7's ease of use, responsive touch screen, and lightweight design, praising its portability and performance. However, some customers expressed concerns regarding battery life and the device's tendency to overheat. A few also mentioned that the storage capacity could be limited and the price point might be high for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 2,044 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great tablet/laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so fast and has great facial recognition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this tablet/laptop! I bought it for school and I’ve been using it daily for everything I need or want to do. It plays Xbox games, makes a great drawing pad, and fulfills my needs for a laptop perfectly!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Pro 7 is a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good for newbies

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like this product. I am anticipating using this for all of my online college classes, so I will let you know how easy it is to use once we begin. I was hard connecting the wifi to my school but 3 hrs later we finally got it. I do like the features that are on it so far though.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Bella,

      Thank you for sharing your feedback on Surface Pro 7. We're sorry that it took a little while connecting to WiFi at first, but glad that it's working well for you now. We hope it serves you well in taking classes online.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro. The first was a pro 3 and still going strong, even with the cracked screen. The choice to upgrade to the 7, or just buy a new screen, was a toss up. Bought the pro3 @ six years ago so that’s why the new purchase

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Teresa,

      Congratulations on upgrading to Surface Pro 7. We're glad that your previous Surface served you well, and we expect your new one to be even better. Thank you for sharing your experience; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Would buy again.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work. Very clear video calls. I am taking a star off because, for some reason, the screen randomly gets very pixelated. This error, which seems like the computer is freezing, happens more with more tabs or programs open. Otherwise, I really love this tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look nice and convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is acceptable (only $699) now. And I like Microsoft product design! Besides, the operating system is Windows, which means it's more general than ios. Thus, I prefer Surface pro to iPad pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it❤️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a writer, I needed a computer that had a backlit keyboard since I like writing in the dark most days. My old computer just wasn’t cutting it. This one has gone above and beyond my expectations and I’m loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer the surface pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in this pandemic, since I am a teacher, I needed a functional computer that could produce assignments and have virtual meetings and classes. The surface pro has bested my expectations with its processing speed and abilities. I am very happy with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    At

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall product is good so far. I actually have a Surface Pro 4 for work so I was familiar with the product. I haven’t use this one as much as I brought it for school which has not started yet. It means my needs for what I need it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these so much, we have two in the house. A great feature is the SD card slot to add more storage space. Too many features to mention. Perfect for daily use and for my masters program.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Couldn't provide a keyboard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this laptop the keyboard wasn't available but I thought I would find it anyway after 3 months I didn't find it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not meet my expectations. Could not get to to seamlessly connect with my other Microsoft office devices. I bought it for portability, but without the connection it did not function well for me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful little machine.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faced heating problems initially but were fixed with couple of updates. Awesome battery life. Good video quality. Connects well with wifi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small laptop that feels like a tablet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to remember this is a computer, not a tablet. Get the pen or a mouse or keyboard if you really want it to be useful. Keep trying to use it as a touchscreen tablet. It works but some difficulty there. Once I bought the pen, it works well. Even better with the mouse and the keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Surface Pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about spending a lot of money on a Surface Pro but it was so worth it. I had to upgrade my old laptop to meet school requirements. If you are looking for a great investment in yourself or anything I high recommend getting one!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear you've been enjoying your Surface Pro 7! We appreciate you taking the time to share your experience with the community, and we hope you continue to be impressed by your Surface Pro 7.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer so much! Had I had this back in college I would have probably been a better student! I love being able to take notes and not waste sooo much paper! I am so happy with this computer it works great for me and my small business!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with our surface pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is very happy with his Surface pro. Only downside is they came out with a new version of Windows just weeks after purchasing this one. I wish that would have been a free upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my college student. After having it for the semester, I asked how is it working. The response received is "it comes in handy." I haven't heard of any complaints nor any requests for a laptop as a secondary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The store manager and Microsoft Expert were amazin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Highly recommend the Ramon, the Microsoft Expert at the Erie, PA Best buy location. He and the store manager were very helpful in helping me with my new Surface Pro 7 purchase and explaining the extended warranty information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro is a plus!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student and would definitely recommend the Surface Pro for note taking and reviewing power point slides! I have used my Surface Pro for creating designs for Tshirts as well.

    I would recommend this to a friend