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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the Surface Pro 9's ease of use, performance, and long battery life, frequently praising its lightweight design and convenient size. Many appreciate the included keyboard and crisp display, though some find the lack of a headphone jack and limited ports to be drawbacks. A few customers also mentioned concerns about the camera quality and the device's price point. Overall, the positive feedback on usability and performance outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 906 reviews
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thoroughly impressed with this. Its sleek design and powerful performance make it a great choice. The seamless multitasking, vibrant display, and long battery life enhance my productivity. The Surface Pro has exceeded my expectations and I would highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Wife loves this tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in the forest green color for my wife. She uses it for her masters degree. Really incredible device and we probably haven’t even scratched the surface of what it can do. She appreciates that it is lightweight and is a beautiful color, hasn’t faded or rusted, is a responsive touchscreen that works really well with the separate pen and keyboard attachment. Particularly the fact that it functions exactly like a windows laptop except it’s more portable and looks better made this the best solution for us. Would recommend, I bought at a great price because there were 2 surface pros available when I got this and one of them was only about half a month old but still surface pro 9, and the older model had more memory and was cheaper so it was the obvious choice.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fast and a real improvement (so far)

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit my past experiences with Microsoft Surfaces was not very good. My work-issued machines both suffered from the “swelling battery” known issue so I was hesitant to try another Surface. This Surface Pro definitely feels like an improvement over previous models. To begin with, I really like this sapphire color. The Surface feels solid, especially the metal case. The set-up was simple and self-guided, providing all the options I would want for security and personalization. I had to reboot about four times to complete all the various upgrade installations but that did not take too long. I did not have to fight a lot of bloatware installation attempts, just the usual MS insistence on using MS Edge as the default browser. One thing that is very important to me is Wi-Fi connectivity. Perhaps because of the WiFi 6E, this MS Surface appears to be very fast. That was obvious both during the upgrades and in general when browsing using Chrome. I hope that the quality is lasting and that this Surface experience continues as it has started. Based on the first few uses, I have to say I really like this new Surface and can recommend it to anyone looking for a versatile, powerful, and fast tablet computer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 9: A Versatile Powerhouse

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Pro 9: A Versatile Powerhouse The Surface Pro 9 is a sleek and powerful 2-in-1 device. Its stunning display, responsive performance, and versatile design make it perfect for work, play, and creativity. Whether you're taking notes, editing photos, or streaming movies, the Surface Pro 9 delivers a seamless experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Makes me feel like a Tech CEO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surace pro is an amazing device. I have been an Apple user for the majority of my life. Was forced to use non-Apple products as I work in Finance. I have now exited Finance, and needed to replace my Macbook pro. Did not hesitate to switch to the Surface pro. It is lightweight, easy to use and a nice size screen to work with. Love that I can just pick it up from my desk and work on stuff as I walk. Touch screen so when I just want to yank off the keyboard and pretend I have a tablet, I can do so as I please.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the surface pro for work and school.. this is by far the bullet proof option for faster connectivity and ease of use. Fast charging and long lasting …. my last surface pro lasted 8 years and the pro 9 with EVO intel EVO makes this machine a beast for all applications from tablet use to lap top, this product does it all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! It is portable, sleek, and powerful. The display is very crisp. Being able to use it as a tablet is really nice, too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Technology meets modern elegance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 9 is a delightful powerhouse! Its compact size and impressive performance make it a winner. With its detachable keyboard and Surface Pen, it offers endless creativity and convenience. The face recognition feature adds a touch of charm. It's the perfect companion for work and play. I was amazed by the Surface Pro 9's capabilities in such a compact package! Plus the screen is absolutely gorgeous

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed, Weight

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface! It is lightweight, fast and powerful. I can carry it easily on all if my travels.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    MS Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Surface Pro is perfect for my needs: Very fast, a beautiful display, a long battery life and a pleasure to use. I'd recommend this product for anyone looking for a relatively inexpensive, reliable workhorse.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great device with a few annoyances

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro 9 has been a great device for almost every task that I've thrown at it. I use it to run my business using QuickBooks and our AdCentral check-ins program mainly. However, I do connect it to a USBC docking station and hook it up to a 55-in TV from time to time and all seems to work well. I like the fact that it can be charged via USBC as well as the charger that came with the device makes it versatile and easy to use when plugged into the usbc docking station. There have been a few issues such as the HID sensor driver. All the sudden just showing up with a yellow exclamation mark In the device manager and having to be uninstalled and reinstalled as well as face unlock just simply not working even though the lighting conditions were perfectly fine. The device feels good to hold in the hand and of course the built in kickstand is an added bonus which is perfect for any viewing angle as it folds completely back on itself. There is some bezeling along the edges as well as the top to compensate for the webcam on top and just enough space on the side so that your thumbs or fingers do not accidentally press on the screen clicking on things by accident. All in all, Microsoft has done a great job at adding to the features for this new model. I like that the storage is upgradable in the back with just a flick of a compartment. You can easily change out and upgrade your storage and some models even come with the ability to add it to your mobile broadband account. Build quality is excellent, of course and you're able to run full windows applications without any limitations, which is probably one of the biggest things about this device. I would say if you bought last year's model, there's no need to upgrade to the surface pro 9. But if you're a few years back I would say that this is a worthy upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Surface Pro is the way to go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall works really well. I wish it had a bit more functionality as a tablet (access to google play store or apple store, because the Windows Store is pretty limited). but it's speed is great, battery life is great, and It's super portable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gets the job done.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not just because it’s my favorite color. It’s a great design. I use it for work and school and just switch btw user profiles. Gets the job done, anywhere! I also got the arc mouse recently. I only wish they sold the keyboard would work detached from it just to allow for different ergonomic variances. No complaints as a junior dev. I use Mac for personal life stuff but this has kinda made me a Microsoft fan girl in a weird way. I’m interested in seeing how more products like these improve in the next years. But this works for me so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Lightweight Champ

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing a Microsoft Surface Pro 4 - so surprised and the difference in weight! Same size with all of the great features. Other than the start up page being set up differently due to the pre-installed Windows 11, there doesn't seem to be much of a learning curve in this latest model. Love the new color choices!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great for field sales people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed with this computer on many levels. The size is impressive and great for displaying to customers in the field. It’s fast, intuitive, and the keyboard feels natural. I would highly recommend it for sales professionals who see customers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    I love It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Small but big enough to do anything I need it to do. Light & portable. Easy to set up, though the updates you need to do w/ it right out of the box are a pain, once you have everything updated you are good to go. Fast & decent storage only add to performance. It’s a great device!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best of Both Worlds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later and this laptop still outperforms all the other laptops I've ever owned. I purchased it for it being an easy to carry around, lightweight machine to do some simple schoolwork on, email, browse the web/social media. It definitely is able to perform all of that, and more. The pen accessory and keyboard attachment being all-in-one makes it truly a laptop replacement with the ease of a tablet. Best purchase I've made.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Good, reliable work computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the touch screen ,size, light weight, portability and ease of use of the Surface Pro 9. I plan to continue to get these as long as they continue to upgrade and grow features.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Performance

    Rated 5 out of 5 stars

    A good laptop for portable use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great laptop for portable use. This defiantly has plenty of power for every day use. The battery has been good so far. Another thing I like is that I can use a usb-c for charging. Which means less items to carry when on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent tablet for school

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tablet for school, lightweight, portable. It has excellent battery life. The detachable keyboard and kickstand allow for flexible use as a tablet or laptop. It also includes Thunderbolt 4 for fast data transfer and external display connectivity. Keyboard and stylus are not included.

    I would recommend this to a friend