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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 907 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers praise the Surface Pro 9 for its overall performance and portability. Users appreciate its speed and lightweight design, making it easy to carry. Some users suggest changing the refresh rate to 120hz. However, some customers have expressed concerns about battery life, port selection, and heat dissipation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 907 reviews
  • Rated 5 out of 5 stars

    Best of Both Worlds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later and this laptop still outperforms all the other laptops I've ever owned. I purchased it for it being an easy to carry around, lightweight machine to do some simple schoolwork on, email, browse the web/social media. It definitely is able to perform all of that, and more. The pen accessory and keyboard attachment being all-in-one makes it truly a laptop replacement with the ease of a tablet. Best purchase I've made.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Microsoft Tablet Very Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice ever. Perfect to study and use sheets to work and organized my daily activities. Very good display and size. Battery duration is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the surface pro for work and school.. this is by far the bullet proof option for faster connectivity and ease of use. Fast charging and long lasting …. my last surface pro lasted 8 years and the pro 9 with EVO intel EVO makes this machine a beast for all applications from tablet use to lap top, this product does it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product with perfect design and dimensions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for 2-in-1 laptop within the Windows ecosystem. First off, love the screen - which is perfect: no too big and no too small. The tag-on keyboard pad mechanism is just seamless, and personally felt was better than a Lenovo Yoga. Great value for the price. I don’t need a laptop and a tablet now - all in one. Great build quality. My experience at the BestBuy store was superb - super friendly and well informed staff.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    My new favorite tech item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to purchase because I haven't had a laptop in a very long time. I ended up choosing the Surface Pro to double as a tablet and I'm so glad I did! It's my new favorite toy! I love everything about it. The fast processor makes scrolling seemless (unlike some other products I tested) and the battery life is still very impressive (with fast charging times). The color is amazing! The functionality is everything I wanted and more. Still exploring all of the features but it's way beyond what I expected. Love it! This thing will last me a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st computer or tablet in 5 years so I was a little worried about using it, but it turns out it wasnt too horrible. A Little bit of a learning curve but I love it. It runs really fast I'm just loving it. And I love that I have the Geek Squad if I have any questions. I was gonna have them come out and set it all up for me since it was my 1st time in 5 years but I did it all on my own and it was pretty easy. I know that might sound ridiculous to some but I'm almost 60 and my brain is not what it used to be so I'm impressed with myself and I love this surface pro 9 I definitely recommend it to all.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! portable. fast. perfect size. accessories work seamlessly. I’m a mac lover but opted for this and absolutely no regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Best Laptop I ever got

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, I researched and read articles for 2 months before I bought this. I have an 11 year old high functioning grandson whp loves video games and youtube. He was so happy when he got this Laptop. It plays all his games and videos. The machine is fast, good screen quality and clarity. The speed is FAST. The only thing I miss is the touch screen. I should have gotten that feature. I Love this Brand and Model. I do reccommend this to anyone who will listen. I hope whoever is reading this, that you do it. Sincerely Heather B. Phoenix, Arizona

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Get it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best tablets to use in between work and school. I can multitask with multiple desk tops. Lightweight, battery life is amazing, and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft surface pro 9 -13" Touch screen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. So far it's working as expected. I'm not a fan of the charger that comes with it as it is very large and the plug that fits into the tablet is a totally different plug than any I have seen before. So if something goes wrong with it. It looks to be an expensive fix. What was wrong with the USB-C. That was simple and durable!!! Another thing I don't like is everything seems to want to push you into using the cloud. I still want everything on my PC. Because I am not always able to connect to the cloud. So I cant get to the files I need to work. Anyway time will tell how durable this surface is. My last surface 4 still works. Just really slow.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Surface I have bought and I absolutely love the ability to use it as a tablet or laptop. I bought it for school so that I could use Office more easily than a chromebook which was my previous school computer. I dont think I will ever buy anything but the surface brand of laptops. I love them and the flexibility they offer. Love that the Surface pros are lightweight yet powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surface works great. Nice battery life. Lightweight and easy to carry around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you're contemplating... JUST BUY IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad I purchased my Surface Pro 9. I have always been an Apple products lover, however the features on my Surface beats the MacBook and even the iPad, which I was stuck between the two. It's perfect for students especially for notetaking. It's like a laptop and notepad in one!! I still haven't used it to its best ability, but I can't wait!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Exactly what I needed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect for working on my business. Not the most powerful computer in the world but it more than makes up for that with its flexibility. Anyone who has a job where you're on the move often I 10/10 recommend. Would also be very good for students ( provided you use the keyboard and mouse pad) due to it being very good for taking notes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Speed

    Rated 5 out of 5 stars

    Quality device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from my Surface 7. Faster processor and beautiful display. Long lasting battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    For student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use for school work, pretty light and fast. Does what I need notes, drawing, browsing etc. Webcam is pretty nice. I also use it as a tablet to watch shows it’s portable and quick accessible. Battery life was a little disappointing but still not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Portability

    Rated 5 out of 5 stars

    Perfect Notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and easy to use! modern, slim and very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is compact, fast, and easy to use. This fits my needs for going to school while having ease of use and having the ability to do college coursework. This I would recommend highly to anyone. The battery life is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my surface a few months ago and when I talked about tit to some of me tech friends, they all said "Im sorry to hear", but it has more than performed what I need it to. To give an idea of the stress I put on mine, I run DnD every second week where I have an app for loading images, spotify, multiple google tabs, 2 external monitors, and an app that helps turn my old tablet into an external touch monitor. I also ise this to record and mix music with reaper (again multipe screens, multiple connected devices each with unique signal input). Can honestly recommend, Im gonna try gamecube emulators next but Im pretty optimistic.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro 9 rating

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surface pro 9. Does everything and more I could of asked for. It is also easy to transport, has a long battery life. If I did have one minor complaint is their is no micro SD card. I don't like having to keep everything on a built in drive or thumb drive.

    I would recommend this to a friend
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