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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 684 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the Surface Pro 9's portability, performance, and responsive touchscreen. Many appreciate its lightweight design and long battery life, finding it ideal for both work and on-the-go use. However, some customers express concerns about the high price and occasional overheating, particularly during intensive use. The available memory was also mentioned as an area of concern by a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 684 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface pro 9

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface pro has been performing great for over a year now. Glad I made the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing , better size i can carry any where. Drawing work so easy. I make tablet and sometime laptop. Worth to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought it to work on my art design digital but I have used it for everything. I recently took it on a vacation and it was perfect. The battery life is wonderful. I used it all and only got to 54 percentage of battery,

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Been using it for personal use and work. No issues at all. Love the touch and screen clarity and touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device that does exactly what I need. I purchased this one to replace my Surface 3 which has finally reached its end of life, sadly.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Pro has been amazing for work and great for being mobile as well. I would recommend it for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sapphire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s in Sapphire. That’s all that matters. Much better than the Dell XPS 2-in-1.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Actually, the best. I have everything in one!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Perfect for school. This has been my favorite computer I've ever purchased. It's super easy to use, the touch screen makes it so much easier to maneuver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing, Powerful, and Portable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say that this Surface is the first Surface that I have ever onwned. I mainly bought it so I could use Photoshop. This thing is amazing. I'll attach some work I have done on Photoshop using the Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im in love with my new surface pro, perfect for my business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface pro 9

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! Got it for school. My wife is an Apple fan and I made her switch to the surface pro! She loves it! Very cool laptop. Battery life could be a little better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same issues as the previous year

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to start off, this was used as a graphic design machine (mostly drawing). Let's start off with the Slim Pen 2. I find it extremely hard to use as a drawing stylus, when it is in the shape of a carpenter pencil. I find myself pushing harder on the screen, trying the get the correct linewidths and battling the uneven spread of the ink as its laid on the screen. What I mean by the uneven spread, is you can draw a straight line, but you get blowout on the sides making the line inconsistent. Maybe I'm spoiled, because I use Wacom Cintiq's, but a multi billion dollar company such as Microsoft should have perfected a stylus by now for their machine. Windows 11 should just delete itself. I ran into a problem where I would explore a folder, such as my documents, and the window explorer would just freeze for close to 40 seconds. This happened multiple times, and I ran into the same issue with the Surface Laptop Studio last year and returned that. I guess I have high expectations with the Surface Pro line of products. Personally, if the stylus would draw clean lines, I could deal with the other issues. I would say that is my biggest issue in the end. Yes, I have tried other stylus brands, but saw no difference. So I'm going back to bouncing between my IPad Pro and laptop. The software I use for drawing is Clip Studio Paint and have the smoothing on max and still have these problems. If you look at the line in the pic below, you can see how the Slim Pen 2 has multiple blowouts on the sides just from one pen stroke. Lastly. I would say I used 50% battery life in about 40 minutes using Clip Studio. Thought I would put that out too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Game-Changing Device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Microsoft Surface Pro 9, and I must say, it has exceeded all my expectations! This remarkable device has become an integral part of my daily life, seamlessly blending productivity and entertainment into one sleek package.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would recommend with slight reservation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the purpose of taking notes in class and I must say this laptop has made the task very easy. However, the battery life isn't the best, and I have found that it overheats as well. Keyboard is easy to use but could definitely be sturdier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great device Microsoft has really done a good thing with this device. I am satisfied with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Surface Pro and it gets better and better. Life is so much easier when on the go using the best tablet available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Memorable purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to carry and quality of the screen is amazing. I'm really happy to purchase your laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop/tablet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style, feel and functionality. Best laptop/tablet in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface Pro 9

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to upgrade my surface pro 6 to surface pro 9. Everything is in perfect order for now.

    I would recommend this to a friend
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