Customer Ratings & Reviews

Going into this product I was already a fan of all the new snapdragon processors and all the great benefits they provide for full sized laptops and other devices but this new surface pro takes that to a whole other level. So Microsoft is actually legit cooking with the design in these. It’s so so good! It mixes a premium expensive feel with extreme thin and lightness that would be impossible just a couple years ago. Fact this runs on windows 11 is just wild to me as someone that primarily used another major brand before this having the full desktop style experience in the form of a tablet is just a complete package. Having had larger tablets and smaller I feel like they must have done some serious research to figure out this perfect sweet spot. The processor and ARM windows systems have always been really really good with battery life and this is also unbelievable in that department, almost shockingly so. You can really dig in to the NPU with copilot built in as well. It makes it so easy to do, ask or find any information you need built right in. Being a Microsoft device itself it’s the perfect storm of perfect for this. All without a fan or being burning hot you really can’t ask for better. Microsoft truly knocked it out of the park with this new design, screen, processor and form factor. Absolute perfection all around. I can’t wait to see what comes in the future.

The thinness and weight of the surface pro 12 make it a super easy every day carry device. It can easily fit in any backpack or carrying case without adding noticeable weight. The battery life so far has been incredible easily lasting 2-3 days with mixed usage. The fact that there’s no fan means that it’s likely not the greatest for any longer or more intense workloads but for the intended use case of this device it’s great because it means that it stays totally silent all the time. The copilot key can be helpful when needing an answer to a quick question. The addition of the “cocreator” feature in paint can be very helpful when needing some inspiration for a drawing. It can also be helpful when coming up with a concept of a project or something like that. The new magnetic tray for the pen on the back of the device is honestly genius, it holds very well even in a bag and that’s where it charges too. Overall I think it’s a great device for the price point it’s coming in at, a tablet that can do almost anything and doesn’t sacrifice its form factor to do so

It stopped working as soon as the return warranty was over

Your rating request leaves needs improvement. I do not remember specifics. I am not happy with Best Buy. I feel I was ripped off. What I was shown in the display was not what I got

Worked okay but the customer service while trying to return it made my whole experience a complete mess

This is my first experience with a Microsoft Surface Pro. The four star rating is because I don't personally like it as a tablet, however I would give it five stars for the PC functionality. Regarding the tablet use, I was hoping for more of a dedicated tablet with a screen of apps, however it is more of a touch friendly PC. If you are looking for that type of use, it is awesome, just not how I expected it to be. As far as the PC functionality, what an awesome product. I enjoy using this separate from my work computer to get personal tasks done that require more features than a smart phone. Great for viewing and editing documents in MS office, especially excel and word where phones lack. It is basically a fully functional laptop in a compact form. Startup and usage is fast and reliable and the sync with my other windows devices is efficient. We all know how windows works, so I won't bore you with details on that, however I want to highlight the quality of the surface pro. It feels premium, is definitely well built and will last, and has great battery life. I love the two USB-C ports and the fold out stand is metal just like the rest of the device. Really, this product is so nice to feel and use!!

I opened the very thin box and my brain said, “this isn’t a laptop, it’s a tablet”. I went through the setup process and the Microsoft Surface Pro referred to itself as a laptop. If it’s a laptop, then I can add software, not just apps. So, I installed my previously purchased Microsoft Office 2021. I was surprised but the Office Suite did in fact install. Installed in ten minutes. So far it works just like it should. That’s a woo hoo! Here’s a few more. I happened to be traveling right after receiving this beauty and at the airport I did not have to take my Suface Pro out of my bag to go through security. Fabulous. The Surface Pro can be used like a tablet (touch screen) making it very convenient. Awesome. The image is simply outstanding. Another win. Setup was very easy. I think I answered four questions. It did take about 2 hours to install all the updates during the setup process so plan for that. I accidentally hit the corner of the Surface Pro on the corner of my glass desk. Fortunately, it did not crack the screen, but it did dent the corner, darn it. Thus, the Surface Pro is very portable but not indestructible. Copilot created a lovely picture of a polar bear when I entered a message asking for one. Next, I used the microphone feature with Copilot and we had a lengthy conversation about dogs, rabbits etc. I was pleasantly surprised with the conversational interaction I was having with Copilot. I expect I’ll be asking more and typing less with the Surface Pro. With the accompanying keyboard and pen, the Surface Pro is definitely my new go-to laptop. Yes, it is a laptop!

I love this computer so much. I’m used to apple products I have been adjusting to microsoft but the computer comes with many tutorials and it’s easy to use i love the 2-in-1 as well.

This Surface is amazing, so handy and easy to travel with! Absolutely love it!! If you’re considering it, just go for it!

although the screen and keyboard is smaller than what I usually like this offer is excellent battery life excellent graphics and overall I am very satisfied

Pretty good laptop. Super fast. I prefer it with the keyboard vs not. Happy with my purchase

A very good product for tech heads and of a very good quality