Customer Ratings & Reviews

This is my 3rd Microsoft SURFACE purchases from BEST BUY and I have enjoyed the all of these purchases. The help I received from the staff was great.

I really enjoy the quality and battery life. It fulfills all my needs.

This tablet did not come with a keyboard or plug. Turns out none of my plugs were strong enough to charge the tablet, so I had to pay an extra $40 to charge the tablet

So far its great. No problems, except the lack of a power block in order to charge it. Seems like Microsoft could throw one in.

My daughter loves this laptop!! Needed a note taking laptop for the start of high school. Detachable keyboard makes it a comfortable option for taking notes with her stylus. Sturdy magnetic connection for the keyboard and pen that automatically charges when attached!!

Really a great device for use. Small windows thing is what i always wanted.

I love this product! The employees were great about helping me find the best laptop for my needs. I appreciate their help so much. This laptop is amazing for my school

Great Surface at a great price. Available immediately, and picked it up the same day. Thanks, Best Buy!

Easy set up. Haven't explored the features yet. Will definitely use copilot

Best buy makes it so easy that it is hard not to buy it. The surface pro is the best solution for those who prefer the windows enviroment and the comfort of a tablet

I love the Surface Pro 12 for me it takes a bit to get use too but easily learned & picked up

I recently acquired the newest revision of the Microsoft Surface Pro Copilot+ PC, featuring a 12-inch touchscreen, a Snapdragon X Plus processor, 16GB of RAM, and 512GB of storage in the sleek ocean color. As a fan of 2-in-1 devices for work and travel, I was excited about its promised performance and AI features. After a few weeks of use, I’m impressed by its portability and battery life, but the high cost, combined with the underwhelming AI capabilities, left me with mixed feelings. Here’s my take on its design, performance, display, and overall value. The Surface Pro’s lightweight build, at just under 2 pounds, makes it a dream to carry around. The recycled aluminum chassis feels premium, and the ocean finish looks sharp. However, using it as a laptop without the separately sold keyboard (~$150) is awkward on my lap, and I was frustrated to spend extra for the whole experience. The lack of a headphone jack is a bummer, though the two USB-C ports and Surface Connect handle most of my needs. It’s perfect for travel but feels incomplete without the pricey add-ons. The Snapdragon X Plus processor handles my daily tasks such as web browsing, document editing, and light photo editing smoothly. I haven’t noticed slowdowns, but some apps I rely on, like specific design tools, don’t run well due to Arm compatibility issues, which was a letdown. On the plus side, the battery life is fantastic, lasting me 12-14 hours on a single charge, even with heavy use like video calls and streaming. It does get warm under load, but the fans aren’t too distracting. The display's vibrant colors and crisp visuals make watching shows or sketching with the Slim Pen 2 (another $130) a joy. However, the AI features, such as Cocreator in Paint and Live Captions, feel gimmicky and are rarely helpful. I was excited about the Recall feature, but it’s delayed, which feels like a broken promise. The display is a highlight, but the AI hype doesn’t match my experience, leaving me wanting more practical tools. I really don't care much about the Copilot+ stuff and did everything possible to disable it on my Surface Pro. At around $1,300 after tax with the accessories, this Surface Pro isn’t cheap. The performance and battery life are outstanding, but the additional costs for the keyboard and pen, combined with the limited AI and app compatibility, make me question its value. I love its portability and display, but for the price, I expected more polished AI features and fewer software hiccups. It’s a solid device for professionals like me who prioritize mobility, but I’d suggest waiting for updates or exploring alternatives if budget is a concern.

excellent product and features. very clear and super thin. love it.

I liked the device but it lacked creative flexibility. “Copilot” doesn’t summon like Siri or Alexa; on-screen keyboard is great and the attached one, but both can equally get in the way. These I am sure would have gotten easier with use over time. But the worst of them all was not having adequate protection (cases) like the others. If you’re like me, I dislike after market pieces. Microsoft doesn’t have OEM yet.

I used to unlike surface. However, when I got this one, my mind is change. It is thin, light and strong.

I just love my new Surface Pro 12”, I use it all the time at home. Best Buy provided fast and secure shipping and great service. Thank you!

Nice little computer Still getting use to it Set up was a bit of a pain When loading do no back up will load files a photos from other computers and suck the memory dry

I absolute love this comupter !!! Its so amazing and versatile

Honestly, the surface is even better than I thought it was going to be. Enjoying it!

Great product easy to setup and use. Durable for medical practice to use daily.