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Customer Ratings & Reviews

$1,199.99
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Comp. Value: $1,699.99

Customer reviews

Rating 4.6 out of 5 stars with 1303 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Surface Pro for its overall performance, portability, and fast processor speed. Many appreciate the battery life and screen quality, as well as its lightweight design. However, some customers have expressed concerns regarding software compatibility and the product's price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,303 reviews
  • Rated 1 out of 5 stars

    Incompatible with everything

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface carries the new ARM based Snapdragon CPUs, and while they might be taking strides to make improvements, this concept change should have stayed in concept until more apps and programs were compatible. The biggest dealbreaker out of the box is that not even Microsoft Office apps all work properly, XPS writer is not updated for ARM, Microsoft Outlook is not fully updated for ARM, the calendar app is completely missing, and outlooks calendar isnt fully functional in ARM. So you lose access to calendars and events. And this is just Microsoft products. We havent even begun to discuss how few programs and apps have an ARM version, and even if they do, they are behind in development, and most say the ARM version is unstable. From Microsoft Office, to work applications like AWS, Slack, various development environments, theres nothing but problems with everything you install. I get the premise Microsoft is going for, a more mobile centered cpu and hardware, however, they should have made efforts to make their software compatible. I returned mine and went with a Surface Pro 10 with an Intel processor, and everything works as normal again. I would avoid this laptop at all costs until they fix their software compatibility, at the very least with Microsoft software.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best Laptop to own

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how its easy to use. Use it all the time! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! It works just like a laptop without having to carry a laptop around. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Versatility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I have owned. The versatility of using it for all my work functionality and then going home and being able to use it as a tablet lounging on the couch is a real perk. Beats any other computer I've had by a mile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Worth every penny make sure you get what you want do not cut corners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy new surface computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love my new surface computer. The salesman really showed me the difference in the comparison of the surface versus other computers. He was honest and fair about the different products. I feel about the best one for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    definitely an upgrade and worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    game changing, great battery life. nice integrated copilot. definitely an alternative to any macbook!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Microsoft Surface Pro Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed with this new Microsoft Surface Pro! I have always had apple products, but looking towards the future of AI content. With this computer, I am able to use like an iPad, but with additional Windows software and Microsoft Office software. I also like the removable storage option on the back. If I want to add more later I have that option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very portable and powerfu!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt in love with! Very powerful great machine!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply, this is exactly what the Surface Pro was always meant to be. Perfect for writing notes or lectures, writing papers, doing computations, doing administrative work, etc. Insanely good battery life. Beautiful OLED display. A smashing victory for Microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it and you will too.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device to replace my old Surface pro 8 and it does not disappoint. I would like to buy the new type cover but I believe it's too expensive for what it is. Also, I decided to go with this one instead of the OLED elite plus because of the $500 difference. I have no complaints about this device. I've only heard the fan once when I was updating it, and it stays pretty cool unlike my old surface pro 8.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it during the summer, so far very good..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro- Copilot +PC 13 "

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Surface Pro- Copilot +PC 13 " . Great laptop loved it . Realized after I ordered it that it does not come with keyboard, which was find as I wasn't planning on using the keyboard, using it as a tablet worked great. They really need to change the listing picture to show only device without keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great productive Tablet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my previous Surface and love this. Only gripe is that I wish they include the keyboard with the base purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The storage is good compare to its size. He ce i couks do maximum work on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! The screen is a great size and the visibility is perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had ro fumble with the keyboard to get it to connect. It doesn't connect automatically. I do like the color of my device (dune).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop & Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Surface and I love it. So lightweight and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect for life on the go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device makes traveling and being able to work easy! It is lightweight and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surface Pro 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Surface Pros in the past and knew what to expect. This one has exceeded my expectations.

    I would recommend this to a friend