Customer Ratings & Reviews

Everything about this product was perfect except for the internet connectivity. I suspect it's a one off problem and I just happened to have gotten a faulty one that fell through a crack in the quality assurance process. Thankfully, best buy protection plan kicked in and I wa able to return it for a different brand.

I did not realize that this CPU does not work with lots of different software since it is not AMD or Intel. So even though I was running MS Win 11 Pro on this device, I couldn't install on this PC. I spent two weeks trying to install until I stumbled on this fact while trying a workaround using docker. I am now trying to get this returned to best buy even though I am passed its return time, which must be only 2 weeks. Same on Best Buy for such a short return window and Microsoft for not warning people. I have I can return this and get a credit for my $500 MS Support charge.

I purchased it for my wife who is a realtor and she is enjoying it tremendously i ordered it one day and arrived the next.

Great product overall, but had to warranty it because the speaker mesh started coming out

I used to be a 'only Apple' guy, until the Surface Pro. The Surface Pro, and all related products, are ultra durable and reliable. Highly recommend!

it feels really nice and comfortable to use and the speakers sound really good

Surface Pro is all we use. Product is very reliable with no issues.

Not as quick as newer more expensive Surface notebooks but well worth the lower price. I have owned several Surface before of different sizes - always pleased with my choice.

It is very nice. We just did not realize it cannot do illustrator. We are disappointed with that aspect.

Very deceptive ad. You are only buying the screen. No keyboard. And can’t be used on lap as regular laptop can.

I was so satisfied with my first Surface Pro, when it was time to upgrade this purchase was the logical choice. So far I have not been disappointed.

Battery life could be better. But so far a good purchase.

Great product. Was hesitant to buy initially but turned out to be a good purchase from Best Buy

Ive had multiple microsoft pro. We used them for everything. Thankfully they have lasted for years.

I like it works great however i don't think it is as fast as my surface pro 4. Still learning all the in's & outs.

Everything was fine, and quickly, I had a great day, thank for all...

The Surface has always been top tier to me. This is my 4th model and the only disappointment is the removal of the micro SD cart slot.

This laptop is a great tablet, but I wouldn’t recommend buying it if you want all the normal functions a laptop comes with. This thing isn’t compatible with anything because of its ARM64 processor. Adobe Illustrator cant be used, I can’t connect my label maker to it because it’s not compatible, not even my office copiers can connect. It’s just not great for the purposes of a laptop, and you could get a tablet for much cheaper.

I'm a repeat Surface Pro buyer - this is my 4th. I have loved them all but do not like the way this one has the USB port moved to the left side. I can't use a Bluetooth mouse due to Bluetooth interference and I'm right-handed so need the USB port on the right to avoid the mouse cable and the power cable getting tangled up every time I set the Surface down and then come back and pick it up. Ideally there would be one USB port on each side for both left and right handed people.

Do not, I repeat, do not purchase this product! I have been a surface pro user for quite some time now, and I was excited to purchase the 11. I was saddened to find out that the snapdragon x processor is an arm64 processor. This is a new technology. Long story, the processor is missing the plug and play service. It will not download printer drivers. Please feel free search arm64 processor and printer drivers. I returned it to the store :(.