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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1366 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend

Customers are saying

Customers regard the Surface Pro as a high-performing and portable device with a fantastic battery life and incredibly fast processor. The screen quality and lightweight design are also appreciated. However, some customers have expressed disappointment that the keyboard is not included and have reported issues with the USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,366 reviews
  • Rated 5 out of 5 stars

    Portable, fast, and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic device, performance and battery are phenomenal. The Slim pen, I thought was going to be uncomfortable, but it works fantastic. Using with my USB-C enabled monitor, docks and charges with one cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Computer Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Surface Pro for school and I’m blown away by everything I can do with it. I love drawing so the paint app is cool and I love the notes as well, saved me money cause I was gonna get the kindle scribe for notes but this thing has it all! You can also game on it and connect it to controllers. I also bought the slim pen, and the keyboard both compatible both work great! Definitely recommend this over apple products any day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase i ever made!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the microsoft surface! Its so handy to have a pc as a tablet, i can use it on the go anywhere!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, very comfortable for usage, works fast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Pro 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Convertible. Keyboard is very responsive. Microsoft Surface Pro 11 is next level. Touch Screen is terrific and the pen is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I underestimated it when I saw how slim it was and assumed it was extremely fragile. However, after regular usage, I recognized that I simply needed to treat it with care, and not like a thin piece of glass. My only complaint is that the keyboard sold separately wouldn't reconnect after it restarts sometimes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great BUT 2 problems after 6 weeks of usage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Lenovo Copilot PC (awesome screen, but no pen support and I don't like that widescreen aspect ratio) so had to spend MORE for a smaller screen and no keyboard on the Surface Pro 11 OLED. This is my 6th Surface device, so I know them well. I'm giving this one 4 stars for two reasons 1) It's really expensive for what it is. And the rip off (physically and financial) new keyboard is insane. That combined with this makes it a $2000 laptop with 13 inch screen which is just crazy money. The $999 entry level model is probably fine for 90% of users but I do a lot of photography so wanted the extra colors and contrast of OLED. 2) The fans run on this a lot. For no reason - the CPU usage can be at 5% and the fans are running. I'm sure there's a middleware update Microsoft can issue to stop it firing up so often but I think they may have pushed too much CPU with this Elite inside this slim chassis and not left enough space for venting it. The Surface Laptop and Lenovo probably don't have the same issue. Other things are what you expect from surface - great writing experience, 120HZ refresh is awesome, front camera is amazing - have had comments on zoom calls it looks like a DSLR connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd Microsoft Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd Microsoft Surface, have had no issue with any of them. Only upgraded because the prior one would not upgrade to Windows 11. Works as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to our granddaughter who is starting her first year of college. She was super excited and immediately opened up and started setting it up. She said it is the best made and will serve her through out her college years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer search

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding computer! Loved my last surface pro and it continues to be the best on the market. Associates were so helpful with my questions about the product. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effective 2in1

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love tablet. I was debating on getting a laptop instead but I love taking notes on this tablet and then popping on the keyboard to type out an essay. Great screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, I have been using for over a long time now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface I have had 2 over the span of 20 years they last forever And well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product. This Is The Third Surface That I Have I’m Very Happy With them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    i like it fir now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the good, Slick, light., fast., gorgeous. good battery life the bad, too expensive, few portrs no accessories, it comes with windows. I'm sorry, but the copilot is pretty useless. and I wish there were more crystallizations and option to replace a lot of a blow to where that's coming with. this device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Surface Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved the new surface...been using them for many years and this latest model does not disappoint!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted a suface pro from everything it can do from the ai copilot to streaming and even cloud gaming from my xbox. Wish the battery life was a lil better but would still recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 Reccomend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OLED display is amazing. I definitely enjoy this better than the MacBook Pro. I would also recommend getting the pen if you are in college or just like writing. The only thing I haven’t liked is sometimes the keyboard does not work and I have to disconnect and reconnect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase this Year!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in my MacBook Pro and I’ve always been an Apple fan. But this by far is an amazing laptop! I highly recommend this for individuals who have their own business. I am a contractor and this allows me more flexibility when completing data task for my clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great flexibility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PC for work and studying. Combining this PC woth the flex keyboard and flex mouse enhances the experience of this 2 in 1 PC

    I would recommend this to a friend