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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1366 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers regard the Surface Pro as a high-performing and portable device with a fantastic battery life and incredibly fast processor. The screen quality and lightweight design are also appreciated. However, some customers have expressed disappointment that the keyboard is not included and have reported issues with the USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,366 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Need for school

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I love it! It’s compact and fits in my carry bag.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Another Surface Pro for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fan of the Surface Pro, no complaints there. Copilot is awsome! Works well with Yamaha Keyboard also. I would have given 5 stars except for the fact that the keyboard and pen were not included in price. Microsoft has a history of overpricing there products and services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has been a great device. I Hope widows app store steps up there game. Would make this devices a powerful tool for work and leisure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one month it works very well for my minimal needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer…. Fast and easy to use! Setup was quick and within 15 mins was up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. It was past due for upgrade! Shout out to Best Buy and The Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing love I'm using it for school it greats with taking notes. Light weight easy to pack and go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro practical and friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Very practical and user-friendly. It is very complete and suitable for work or study. It does not disappoint; on the contrary, it encourages you to work with it and take it wherever you go. It's both a laptop and a tablet, very versatile. As a teacher, I find it extremely comfortable to work with and move around. Recommended 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop/Tablet, It has the same level of performance and class as an Apple IPad. I Recommend this one to a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazzzziinngggg!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it ! So easy and love that it has face recognition! So I don’t have to type my password in each time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Love the ability to use as tablet or as computer. Very clean display look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro 11 Elite Sapphire

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good, so happy I chose this over other options, also it’s really great for school too 10/10 for sure and I love the color too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big changes from my last Surface Pro an SP Love the product line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! It's a great laptop! Can't beat the price either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pros and Cons, overall, not horrible.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's an OK product. Having only USB-C ports is not an ideal setup for things that need USB connections instead of BT or Wi-Fi and the $199 cost of the USB4 Dock is kind of ridiculous considering the cost of the machine already. Pros are the ability to use the(not included) Type cover without it having to be attached as is the case with most of the Surface devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer small for my daughter who is going to college she likes it because its lightweight and small. Also easy to take notes with the pen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok, but dont upgrade the SSD to a WD one.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this tablet because it was the more affordable of the snapdragon x elite models. I knew I would need a new SSD for what I planned to do with it. Microsoft has made it super easy to access your SSD so you can upgrade it. you would think by doing that they would make sure that the tablet was able to run any major brand SSD which is not the case. I got a WD 2TB at the store while I got the tablet. Once installed I had constant shut downs at random times, blue screens, and other issues. I would not call myself a professional with PC repair but im also not novice either I build my own PCs and never had issues. As it turns out Microsoft tablets cant accept the higher end WD 2TB SSDs because they use too much power. I tried changing settings and fixing that issue that way but it did not matter the issue was still there. I tried as much research as I could and basically the only answer was to use another brand SSD. I ended up selling the tablet with the original 512gb ssd back in it to a friend. You would think a company as large as Microsoft would assure their computer would accept any major brand SSD without issue. If these no name off brand computers and tablets, and even my Rog Ally can run them just fine this should. I do not recommend if you are planning on upgrading. pro side of things, the screen is amazing on these things and the Snapdragon x elite did a great job running adobe programs and affinity programs without issue. I used Davinci resolve as well but just briefly because of the issues I had

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    6th Surface to date...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 6th Microsoft Surface Tablet/Laptop PC our family has purchased. Love their excellent design with keyboard screen protector, dual functionality, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    It's Heavy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's heavy! The detachable keyboard doesn't weigh much but the unit itself is much heavier than my original Surface Pro. This is my travel computer as my desktop is linked to it through OneDrive. It is beautiful and easy to use though.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this surface pro. Easy to carry around and multiple features for teaching’s such as drawing with stylus and typing.

    I would recommend this to a friend